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Courses in Customer Service, Excel, HR, Leadership, OSHA and more. No credit card. No commitment. Individuals and teams.

Six Steps to Pumping Up Your Customer Service Team

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Customers. Depending on the kind of day you’re having, that word can either bring a smile to your face and a song to your lips or send you scuttling under your desk to whimper and rock back and forth muttering incoherently about someone named “Angry Edith” and her profane cockatoo, Roosevelt, who shrieks Samuel L….
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Three Ways Technology Boosts Customer Satisfaction

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There’s a tendency to think of customer service as a people-centric service – and rightly so. Our customers are people, and customers like human interaction. Customers even often prefer in-person or over-the phone conversations with a real person to resolve customer service issues1. That does not mean, though, that technology can’t facilitate those interactions or…
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Feed Your Brain, Increase Your Opportunities

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There’s an old myth that seems impossible to kill – that we only use ten percent of our brains. Popular culture perpetuates this misunderstanding. The new film, Lucy, featuring Scarlett Johansson as a woman who, through scientific accident, harnesses her brain’s full capacity, is the latest portrayal of the mind’s awesome powers. The adage goes…
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The Forgotten (or Missing) Element to Achieving Goals

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Is it just me or does it seem like everyone talks about setting goals, yet only a handful seem to accomplish their goals?  I’ve learned about setting goals since elementary school, so I’m pretty good at writing my goals, but only after employing techniques that helped me accomplish my goals did I begin to see…
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Help, I’m Stuck in a Rut: Planning for Change

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You feel stuck. Every day feels the same and you have a distinct impression that you’re not supposed to be here. You’re not quite sure how you got here and you’re worried that you’ll never break free from the dull routine that your life has become. Does this sound familiar? It’s a common sensation, one…
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PRYOR+ 7-DAYS OF FREE TRAINING


Courses in Customer Service, Excel, HR, Leadership, OSHA and more. No credit card. No commitment. Individuals and teams.

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