Customer service training builds upon basic to advanced skills for in-person, telephone and online communication, as well as business etiquette.
Customer Service Seminars
Onsite Training
Train your entire team by bringing customized training to your location or schedule a live online private group training event.
Customer Service Products & Webinars
Customer Service Package
Train yourself, your staff and your entire organization to rise to a level of service excellence!
Package
Effective Techniques for Dealing with Difficult Customers
How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note!
Live at 1:00 pm on June 28, 2023 or Digital Download Available.
How to Deliver Effective Online Customer Support
Communicate positively and professionally
Live at 11:00 am on July 26, 2023 or Digital Download Available.
How to Lead a Customer Service Team
Empower your team to provide the best service possible with this customer service training
Live at 1:00 pm on May 31, 2023 or Digital Download Available.
How to Resolve Customer Complaints on the Spot
Learn how to handle objections, defuse confrontations and create win-win situations
Digital Download Available.
Inbound Email Strategies to Improve Customer Satisfaction
Leverage your customer service email communication in increase their satisfaction
Digital Download Available.
Telecare®: How To Provide Exceptional Customer Service Over the Phone
How to provide exceptional customer service over the phone
Downloadable Audio
What NOT to Say to Your Customers
Effective tips and tricks to improve customer relationships
Digital Download Available.
Featured Online Courses
Get access to all of our online courses with an annual pass to Pryor+
Enterprise Training
Get unlimited training for your entire team with our enterprise training solution. Every employee gets access to our entire online catalog and can attend unlimited live virtual seminars.
TeleCare®: Your Role as Advocate
Video Without Quiz
TeleCare®: Your Role as Detective
Video Without Quiz
TeleCare®: Your Role as Healer
Video Without Quiz