SEMINAR ALERT: All seminars through the end of April are transitioning to live online seminar format. Existing registrations will be transferred. Click here for more information.

SEMINAR UPDATE

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If you previously registered for a public seminar scheduled in March or April, we have transitioned your registration to a Live Online Seminar format.

Please note that your seminar date and time may have changed.

Look for future email communications with your Live Online Seminar's new date and time, as well as login instructions from Pryor Learning at customercare@gotowebinar.com.

lf you have questions, you can look up your previously scheduled seminar via your seminar city and you'll notice that your event information has been updated with your new Live Online Seminar information.

We are currently accepting registrations for both live public seminars and live online seminars May through August and will announce details closer to event date.

If you have any lingering questions, please use our live chat feature or contact Customer Service by phone at 800.556.3012.

Thanks for learning with us.

Seminars

Seminars & Onsite
Online & Enterprise

Online & Enterprise
Products & Webinars

Products & Webinars

Customer Service Seminars Near Dulles, VA 20149 Change Location

Onsite Training

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Featured Online Courses

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14 Things to Improve Your Customer Service in 5 Seconds - Quick Reference

14 Things to Improve Your Customer Service in 5 Seconds - Quick Reference

ETIPS

A Customer Complains: Now What?

A Customer Complains: Now What?

Included in the Customer Service Training Library

Video With Quiz

Effective Techniques for Dealing with Difficult Customers

Effective Techniques for Dealing with Difficult Customers

How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note!

On-Demand Webinars

Enterprise Training

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How to Engage Your Customer

How to Engage Your Customer

Included in the Customer Service Training Library

Video With Quiz

How to Improve a Situation With an Upset Customer - Quick Reference

How to Improve a Situation With an Upset Customer - Quick Reference

ETIPS

Professional Telephone Skills

Professional Telephone Skills

Project a polished image that exudes competence and confidence

On-Demand Webinars

TeleCare<small><sup>&reg;</sup></small>: Your Role as Advocate

TeleCare®: Your Role as Advocate

Video Without Quiz

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Customer Service Products & Webinars

Customer Service Package

Customer Service Package

Train yourself, your staff and your entire organization to rise to a level of service excellence!

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Effective Techniques for Dealing with Difficult Customers

Effective Techniques for Dealing with Difficult Customers

How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note!

Live at 1:00 pm on April 08, 2020 or Digital Download Available.

How to Deliver Effective Online Customer Support

How to Deliver Effective Online Customer Support

Communicate positively and professionally

Digital Download Available.

How to Lead a Customer Service Team

How to Lead a Customer Service Team

Empower your team to provide the best service possible with this customer service training

Digital Download Available.

How to Resolve Customer Complaints on the Spot

How to Resolve Customer Complaints on the Spot

Learn how to handle objections, defuse confrontations and create win-win situations

Digital Download Available.

Inbound Email Strategies to Improve Customer Satisfaction

Inbound Email Strategies to Improve Customer Satisfaction

Leverage your customer service email communication in increase their satisfaction

Digital Download Available.

Telecare<small><sup>&reg;</sup></small>: How To Provide Exceptional Customer Service Over the Phone

Telecare®: How To Provide Exceptional Customer Service Over the Phone

How to provide exceptional customer service over the phone

Downloadable Audio

What NOT to Say to Your Customers

What NOT to Say to Your Customers

Effective tips and tricks to improve customer relationships

Live at 1:00 pm on May 13, 2020 or Digital Download Available.