Customer Service Training

Customer service training builds upon basic to advanced skills for in-person, telephone and online communication, as well as business etiquette.

Why is Customer Service Training Important?

There are more than 3 million customer service reps who fulfill services and offer resolution while juggling customer demands, complaints and special requests. Requiring the ability to be highly communicative, along with possessing innate problem-solving abilities, customer service roles are a direct reflection on how many customers feel about interacting—and building a longstanding relationship—with a business.

Access award-winning customer service training and gain in-demand skills necessary to predict customer questions, resolve complaints and deliver stellar customer support and satisfaction.

Why Train with PRYOR?

50+ years.
Award-winning training.
Individuals and teams.
Learn online, 24/7.
Professional accreditation and certification.

Types of Customer Service Training

Seminars
Webinars
Products
Downloadable
Annual Pass with PRYOR+

Customer Service Seminars

How to Deliver Exceptional Customer Service

Jun. 1

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Jun. 7

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Jun. 8

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Jun. 15

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Jun. 20

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Jun. 21

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Jun. 27

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Jul. 5

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Jul. 10

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Jul. 14

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Jul. 20

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Jul. 21

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Jul. 25

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Aug. 3

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Aug. 15

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Aug. 18

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Aug. 21

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Aug. 23

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Aug. 30

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Aug. 31

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Sep. 6

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Sep. 7

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Sep. 12

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Sep. 14

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Sep. 18

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Sep. 27

Pacific Time Zone

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View 24 additional events

Onsite Training

Train your entire team by bringing customized training to your location or schedule a live online private group training event.

Get Onsite Training

Customer Service Products & Webinars

Customer Service Package

Train yourself, your staff and your entire organization to rise to a level of service excellence!

Package

Effective Techniques for Dealing with Difficult Customers

How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note!

Live at 1:00 pm on June 28, 2023 or Digital Download Available.

How to Deliver Effective Online Customer Support

Communicate positively and professionally

Live at 11:00 am on July 26, 2023 or Digital Download Available.

How to Lead a Customer Service Team

Empower your team to provide the best service possible with this customer service training

Live at 1:00 pm on May 31, 2023 or Digital Download Available.

How to Resolve Customer Complaints on the Spot

Learn how to handle objections, defuse confrontations and create win-win situations

Digital Download Available.

Inbound Email Strategies to Improve Customer Satisfaction

Leverage your customer service email communication in increase their satisfaction

Digital Download Available.

Telecare^®: How To Provide Exceptional Customer Service Over the Phone

How to provide exceptional customer service over the phone

Downloadable Audio

What NOT to Say to Your Customers

Effective tips and tricks to improve customer relationships

Digital Download Available.

Featured Online Courses

Get access to all of our online courses with an annual pass to Pryor+

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14 Things to Improve Your Customer Service in 5 Seconds - Quick Reference

ETIPS

A Customer Complains: Now What?

Included in the Customer Service Training Library

Video With Quiz

How to Engage Your Customer

Included in the Customer Service Training Library

Video With Quiz

Enterprise Training

Get unlimited training for your entire team with our enterprise training solution. Every employee gets access to our entire online catalog and can attend unlimited live virtual seminars.

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How to Improve a Situation With an Upset Customer - Quick Reference

ETIPS

TeleCare<small><sup>®</sup></small>: Your Role as Advocate

TeleCare^®: Your Role as Advocate

Video Without Quiz

TeleCare<small><sup>®</sup></small>: Your Role as Detective

TeleCare^®: Your Role as Detective

Video Without Quiz

TeleCare<small><sup>®</sup></small>: Your Role as Healer

TeleCare^®: Your Role as Healer

Video Without Quiz

Show All Featured Customer Service Online Courses

Call Toll-Free: 1-800-780-8476

Training Categories

Enterprise Training

Continuing Education

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Training Formats

About Us

Additional Resources

About Us

Since Fred Pryor pioneered the one-day seminar in 1970, Pryor has helped 13+ million learners and 3+ million businesses achieve meaningful and lasting success. Pryor Learning delivers 9,000+ award-winning training options—live and online—to satisfy learning needs anytime, anywhere, in any format. Access live seminars and more than 5,000 online courses within our mobile-friendly learning platform, or purchase eLibrary content to import into an existing LMS. With Pryor, gain access to more than 50 years of curated and professionally accredited content in a cloud-based learning environment that doesn’t obligate special IT requirements, pricey budgets or complicated timelines. You’re fully operational in as little as three days and only three clicks away from unlimited learning options for you and your team.

Customer Service Training