Customer service training builds upon basic to advanced skills for in-person, telephone and online communication, as well as business etiquette.

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Why is Customer Service Training Important?

There are more than 3 million customer service reps who fulfill services and offer resolution while juggling customer demands, complaints and special requests. Requiring the ability to be highly communicative, along with possessing innate problem-solving abilities, customer service roles are a direct reflection on how many customers feel about interacting—and building a longstanding relationship—with a business.

Access award-winning customer service training and gain in-demand skills necessary to predict customer questions, resolve complaints and deliver stellar customer support and satisfaction.

Why Train with PRYOR?

  • 50+ years.
  • Award-winning training.
  • Individuals and teams.
  • Learn online, 24/7.
  • Professional accreditation and certification.

Types of Customer Service Training

  • Seminars
  • Webinars
  • Products
  • Downloadable
  • Annual Pass with PRYOR+

Customer Service Seminars

How to Deliver Exceptional Customer Service

How to Deliver Exceptional Customer Service

Dec. 8

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Dec. 13

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Dec. 16

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Jan. 17

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Jan. 23

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Jan. 31

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Feb. 9

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Feb. 16

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Feb. 22

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Feb. 28

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Mar. 6

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Mar. 15

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Mar. 23

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Mar. 24

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Mar. 30

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View 18 additional events

Onsite Training

Train your entire team by bringing customized training to your location or schedule a live online private group training event.

Get Onsite Training

Customer Service Products & Webinars

Customer Service Package

Customer Service Package

Train yourself, your staff and your entire organization to rise to a level of service excellence!

Package

Effective Techniques for Dealing with Difficult Customers

Effective Techniques for Dealing with Difficult Customers

How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note!

Live at 1:00 pm on January 05, 2023 or Digital Download Available.

How to Deliver Effective Online Customer Support

How to Deliver Effective Online Customer Support

Communicate positively and professionally

Digital Download Available.

How to Lead a Customer Service Team

How to Lead a Customer Service Team

Empower your team to provide the best service possible with this customer service training

Digital Download Available.

How to Resolve Customer Complaints on the Spot

How to Resolve Customer Complaints on the Spot

Learn how to handle objections, defuse confrontations and create win-win situations

Live at 1:00 pm on February 08, 2023 or Digital Download Available.

Inbound Email Strategies to Improve Customer Satisfaction

Inbound Email Strategies to Improve Customer Satisfaction

Leverage your customer service email communication in increase their satisfaction

Digital Download Available.

Telecare<small><sup>&reg;</sup></small>: How To Provide Exceptional Customer Service Over the Phone

Telecare®: How To Provide Exceptional Customer Service Over the Phone

How to provide exceptional customer service over the phone

Downloadable Audio

What NOT to Say to Your Customers

What NOT to Say to Your Customers

Effective tips and tricks to improve customer relationships

Digital Download Available.

Featured Online Courses

Get access to all of our online courses with an annual pass to Pryor+

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14 Things to Improve Your Customer Service in 5 Seconds - Quick Reference

14 Things to Improve Your Customer Service in 5 Seconds - Quick Reference

ETIPS

A Customer Complains: Now What?

A Customer Complains: Now What?

Included in the Customer Service Training Library

Video With Quiz

Effective Techniques for Dealing with Difficult Customers

Effective Techniques for Dealing with Difficult Customers

How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note!

On-Demand Webinars

Enterprise Training

Get unlimited training for your entire team with our enterprise training solution. Every employee gets access to our entire online catalog and can attend unlimited live seminars.

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How to Engage Your Customer

How to Engage Your Customer

Included in the Customer Service Training Library

Video With Quiz

How to Improve a Situation With an Upset Customer - Quick Reference

How to Improve a Situation With an Upset Customer - Quick Reference

ETIPS

TeleCare<small><sup>&reg;</sup></small>: Your Role as Advocate

TeleCare®: Your Role as Advocate

Video Without Quiz

TeleCare<small><sup>&reg;</sup></small>: Your Role as Detective

TeleCare®: Your Role as Detective

Video Without Quiz

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