14 Things to Improve Your Customer Service in 5 Seconds - Quick Reference

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A Customer Complains: Now What?

Included in the Customer Service Training Library

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Effective Techniques for Dealing with Difficult Customers

How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note

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How to Engage Your Customer

Included in the Customer Service Training Library

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How to Improve a Situation With an Upset Customer - Quick Reference

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Professional Telephone Skills

Project a polished image that exudes competence and confidence

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Turning Around an Angry Customer

Included in the Customer Service Training Library

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Customer Service Package

Train yourself, your staff and your entire organization to rise to a level of service excellence!

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Effective Techniques for Dealing with Difficult Customers

How to resolve complaints quickly, gain greater customer satisfaction and end every encounter on a positive note

Live at 1:00 pm on July 16, 2018 or Digital Download Available.

How to Deliver Effective Online Customer Support

Communicate positively and professionally

Digital Download Available.

How to Lead a Customer Service Team

Empower your team to provide the best service possible with this customer service training.

Digital Download Available.

How to Resolve Customer Complaints on the Spot

Learn how to handle objections, defuse confrontations and create win-win situations

Digital Download Available.

Inbound Email Strategies to Improve Customer Satisfaction

Leverage your customer service email communication in increase their satisfaction

Digital Download Available.

Telecare^®: How To Provide Exceptional Customer Service Over the Phone

How to provide exceptional customer service over the phone

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What NOT to Say to Your Customers

Effective tips and tricks to improve customer relationships

Digital Download Available.