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Technology in Business Communication

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The technology explosion of the past two decades has left businesses running catch-up. It’s easy for an individual to use a smart phone, but how does a large, or even not-so-large, organization leverage that convenience into business advantage? In some cases, communication technology has even harmed efficiencies by introducing tools that generate massive amounts of…
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About Excel Formula Syntax: The Language of Formulas and Functions

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Excel makes it a simple task to perform mathematical operations. Using Excel formula syntax, you can calculate and analyze data in your worksheet. As a reminder: Formulas are equations that combine values and cell references with operators to calculate a result. Functions are prebuilt formulas that can be quickly fed values without the need to write the…
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Employee Engagement Survey Questions

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Companies report talent acquisition, retention and reducing job-related stress are among their top business concerns.[1] Many are looking to understand and improve their corporate culture to attract and engage employees.  Surveys that collect employee feedback are a part of this process. But what questions should you ask? Here are a few tips for creating surveys…
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How Do You Measure Employee Engagement?

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Businesses are familiar with the process and benefits of data analysis. Performance data, such as revenue per customer and profit margin, help companies set goals and measure success. However, one metric often overlooked is employee engagement. According to Gallup’s “State of the Global Workplace Report,” only 30% of employed U.S. residents are classified as engaged…
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What is Employee Engagement?

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Today’s workforce is more mobile and less skilled. Businesses are more exposed through various websites, allowing employees to rate their employer’s corporate culture. So, while the term Employee Engagement has been around for a long time, modern business pressures are driving a re-energizing of the concept. Culture, engagement and retention have emerged as top issues…
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Courses in Customer Service, Excel, HR, Leadership, OSHA and more. No credit card. No commitment. Individuals and teams.

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