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Looking Ahead with Your Administrative Professional

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The last year has led to profound changes in most workplaces – even when operations continued, you may have seen fewer customers face-to-face, you may have moved more customer service activities online or you may be interacting with customers differently in the front office.  Your front desk operations, supply purchasing, inventory management, mail handing and…
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Reassessing and Realigning Roles with Your Administrative Assistant

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Administrative assistants are often the first voices that customers and important stakeholders encounter – online, on the phone or in person.  Even virtual front desks play a vital role in taking in calls, screening incoming requests, and setting up meetings.  Other administrative assistants may be more back-office focused, interacting with fewer people, but engaging in…
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Celebrating Your Administrative Professional

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For many Administrative Professionals, the last year brought a lot of change.  Some moved to a work-at-home environment, with profound changes to their daily tasks.  Others stayed or returned to the front desk, gathering the mail, sending out supplies, watering plants and taking care of an often-remote workforce and customer base. Celebrating Administrative Professional’s Day…
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The Ethics of Telework – The Manager Perspective

The Ethics of Telework – The Manager Perspective

As more organizations expand their telework programs, it is often up to supervisors to maintain the link to employees and to make sure that mission-critical work is completed. To maximize the benefits of telework, managers need to build trust with employees and behave ethically towards them. What does this mean in practical terms?  Here are…
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Respecting Diversity in a Time of Telework

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A client shared an interesting story about a recent experience related to disability awareness and telework.  First, some background.  The organization has been working well remotely for several months.  Because the team has a good understanding of diversity principles, it follows the following ground rules: It is a cultural norm for team members to turn…
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Developing Your Leadership Skills in Diversity and Inclusion

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As cultural dynamics change in an organization, it is important for leaders to continue their own development and training.  As a training category, “Diversity and Inclusion” is an important set of both principles and skills, and covers a wide range of topics, including: Generational Differences Unconscious Bias Workplace Culture Cultural Differences Discrimination Did you know…
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Building Inclusiveness: One Conversation at a Time

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We are marking Black History Month at a unique time in our history.  Political upheaval and conflict, increasing COVID-19 case counts and the national changes that come with a new Administration draw our attention outward to watch the news and check in on family and friends.  Marking a diversity holiday can seem like a small…
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Microsoft® Excel® – Getting Help

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Like many software tools, Microsoft® Excel® has a LOT more functionality than most people need for most standard assignments. Consistent with the 80/20 rule, which holds that 80% of the results flow from 20% of the work, most people really only need 20% of the functionality of a tool for 80% of their work.  Unfortunately,…
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