May 23, 2019
Categories: OSHA & Workplace Safety
Tags: Emotional Intelligence, workplace safety
Safety leaders are strong in technical skills — hazard assessment, risk management and safety controls — but soft skills can vary widely. In fact, a common question raised in many safety workshops is “How can I get the employees to take the time to practice safety on the job?” Consider looking beyond the technical —…
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May 23, 2019
Categories: OSHA & Workplace Safety
Tags: osha reporting requirements
June is National Workplace Safety Month! To make workplace establishments and industries safer, OSHA gathers data on injuries and fatalities. This information helps analyze industries to create standards to protect workers and prevent future accidents. OSHA launched the Injury Tracking Application (ITA) to collect this data electronically. The following employers are required to submit The…
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April 22, 2019
Categories: Management, Supervision & Leadership
Tags: team building for remote workers
Many of today’s workplaces include a mix of local and remote employees. How does a leader conduct team-building with employees who cannot be here face-to-face? This article shares some ideas. Embrace video and build team member awareness. Today’s technologies, like Microsoft® Skype®, Google™ Meet, Zoom and Apple® FaceTime®, offer easy ways to connect face-to-face to…
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April 22, 2019
Categories: Management, Supervision & Leadership
Tags: short team building activities
Here’s a set of team-building activities that combine a “team-building day out” with short team-building activities and brain teasers that follow. First, plan a team-building day out with your group. While this may take some time, the investment is worth it to relieve stress and build camaraderie. Examples may include: Volunteer together at a food…
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April 8, 2019
Categories: Excel®
Tags: Excel keyboard shortcuts
Jump to: Formatting Shortcuts | Navigation and Display Shortcuts | Formulas and Functions Shortcuts Selection and Editing Formatting Navigation and Display Formulas and Functions
March 26, 2019
Categories: Management, Supervision & Leadership
Tags: organizational culture theory
Think about the words that people use to describe your organization. Are you going to war each day, with language like “beating targets,” “market dominance” or “fighting fires”? Or, is the focus on people growth, with terms like “No Walls” and “One Voice.” Would you call the company a “well-oiled machine” or an “emergent lifeform?”…
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March 26, 2019
Categories: Management, Supervision & Leadership
Tags: diversity management, organizational culture theory
Think about the organizational culture of your company. Is it centralized or decentralized? Top-down or bottom up? Traditional or innovative? We are so used to seeing organizational culture in binary terms: “this or that,” rather than “both and.” In today’s world of speed and complexity, a different perspective is needed. This article describes an organization…
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February 26, 2019
Categories: Management, Supervision & Leadership, Uncategorized
Tags: change management, change management approaches, change management benefits
In business change is all around us, perhaps it’s a new software program that changes the way you complete your daily work, maybe your CEO retired, and the new CEO has a completely different management style, possibly you’re going through a merger or downsizing. We’ve all heard the saying “If nothing changes then nothing changes.”…
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February 26, 2019
Categories: Management, Supervision & Leadership
Tags: change management, change management approaches
A wonderful coach recently noted, “People don’t avoid change. They avoid pain.” She went on to stress that change management tools must consider change management behaviors— which are driven by underlying feelings and emotions. How does change cause pain? When an employee or organization is asked to change, it can threaten deeply seated needs, such…
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January 29, 2019
Categories: Customer Service
Tags: customer service best practice model
Effective customer service requires understanding and responding to a customer’s motives and needs. When a need is met, the customer feels positive emotion. When a need is not met, negative feelings may result. Reversal Theory is a psychological framework that provides a new customer service best practice model. The theory proposes that there are eight…
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