December 27, 2018
Categories: Management, Supervision & Leadership
Tags: mentor characteristics, mentoring expectations
At the ripe old age of eighteen I was promoted into my first assistant-manager position. To say I knew nothing about leading people was an understatement. Two weeks into my promotion I actually heard the words “Because I’m your boss and I said so” come out of my mouth. Wowza, I realized I was in…
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December 27, 2018
Categories: Management, Supervision & Leadership
Tags: mentoring, mentoring program outline
There are many ways to structure a mentoring relationship. Some mentees benefit from a free-flowing exchange. The mentee may just need someone to talk to, or they may want to hear stories from you that offer insights for their own development. Other mentees have expectations that demand more structure. Mentor characteristics and qualities also play…
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November 29, 2018
Categories: OSHA & Workplace Safety
Tags: benzene, beryllium, fall protection, osha
In 1964, Mary Poppins hit the theaters, and the word Supercalifragilisticexpialidocious was born. To commemorate it’s return to theaters, let’s have some fun with Pryor’s rendition of Super-cali-OSHA-listic-expi-ali-docious! ♫ When noise is loud, and all you hear is danger all around, Then drop those decibels, and safety soon shall re-abound. Look! We need…
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November 29, 2018
Categories: OSHA & Workplace Safety
Tags: osha ergonomics
In my former career as a facilities manager I was tasked with overseeing all of our OSHA compliance. We were a small company of forty-five employees primarily all office/desk workers. A few months after we moved into a newly built facility with all new furniture (chairs, articulating keyboard trays, etc.), we had a few employees…
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November 29, 2018
Categories: OSHA & Workplace Safety
Tags: benzene, beryllium, fall protection
The Occupational Safety and Health Administration (OSHA) has a mission to assure safe and healthful working conditions for working men and women, by setting and enforcing standards and by providing training, outreach, education and assistance (osha.gov/about.html). Making sure those standards are met, of course, is up to your organization. While OSHA publishes a myriad of…
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October 25, 2018
Categories: Management, Supervision & Leadership
Tags: motivational strategies
It’s hard to measure employee motivation in the workplace. Different people are motivated by different things at different times. Given this changeability, how do we create a motivational strategy that will benefit the entire organization? A psychological tool called Reversal Theory can help. This theory provides a list of eight motivational states that managers can…
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October 25, 2018
Categories: Management, Supervision & Leadership
Tags: motivational strategies and tools
Thoughtfully motivating employees requires focused energy and a diverse set of motivational strategies and tools. There are also simple activities that can support employee motivation. Here’s a list of opportunities to motivate others. Commit to them, and you will see positive outcomes in both the short and long term. Say “thank you.” Everyone is motivated…
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September 25, 2018
Categories: Customer Service
Tags: customer centric
What does it mean to be a customer-centric organization? A great first step is defining who the customers are, and what their goals are. For staff members with direct contact with customers, such as those providing retail customer service or responding to inbound customer inquiries, defining the customer is often easy: the customer is the…
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September 25, 2018
Categories: Customer Service
Tags: customer service team motivation
Customers. Depending on the kind of day you’re having, that word can either bring a smile to your face and a song to your lips, or send you scuttling under your desk to whimper and rock back and forth muttering incoherently about someone named “Angry Edith” and her profane cockatoo, Roosevelt, who shrieks Samuel L….
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August 23, 2018
Categories: Professional Development
Tags: employee work-life balance
Maintaining consistent employee work-life balance can be a daily challenge for many. Here are seven questions to ask if your work-life balance is getting out of order: Who really needs this and when? When considering which tasks to tackle, objectively evaluate the audience and the timing. Take on the high priority tasks that will have…
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