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Courses in Customer Service, Excel, HR, Leadership, OSHA and more. No credit card. No commitment. Individuals and teams.

Employee Retention: 3 Make or Break Factors (Video)

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In this video blog, Lisa Smith discusses some employee retention strategies. Transcript Do you sometimes struggle with recruitment and retention issues in your organization? Well, if you do, I have a survey that you’ll enjoy. Recently, the Society for Human Resource Management surveyed a variety of workers across the United States and came up with…
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Employers Must Have a Written FMLA Policy (Video)

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Does your organization currently have a written FMLA policy? In the short video below, Lisa Smith discusses the Department of Labor’s new FMLA requirement. Transcript Well, it looks like the DOL is at it again. In June of 2016 the Department of Labor released a 76 page guide regarding the FMLA– Family and Medical Leave…
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Customer Service Training Activities: Stories and Strategies

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The best team building activities allow people to have fun, while also creating something that will be useful to the team in the future. In this post, we share some small group activities to share with your customer service teams. First, form small groups of people that provide similar types of customer service: 4-5 people in…
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Group Problem Solving: Customer Service Challenges

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In this post, we offer an idea for a customer service call center exercise with groups of 10-60 people — you need a large space, chart paper and markers.  The goal is to allow people to share their customer service experiences — and fears — in a safe supportive forum. First, tape chart paper on…
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Rewarding Customer Service: Creative Gifts

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Everyone likes to feel noticed and appreciated — and for staff working on the front lines with customers, a small reward or gift for the work they do can be particularly meaningful.  I once worked with an employee-centered customer service manager who has a great set of small symbolic gifts and rewards — each embossed…
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Accounting Magic – What You Need to Know About Accounting Excel Formulas

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Accounting is more than just debits and credits. It is the calculation and analysis of those debits and credits that generate accounting information an organization can act upon. Let’s take a look at two types of reports a professional in the Accounting Department might be asked to generate. Then, we’ll see how that information can…
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PRYOR+ 7-DAYS OF FREE TRAINING


Courses in Customer Service, Excel, HR, Leadership, OSHA and more. No credit card. No commitment. Individuals and teams.

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