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Courses in Customer Service, Excel, HR, Leadership, OSHA and more. No credit card. No commitment. Individuals and teams.

Building Balance in a Company Culture

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Think about the organizational culture of your company. Is it centralized or decentralized? Top-down or bottom up? Traditional or innovative?  We are so used to seeing organizational culture in binary terms: “this or that,” rather than “both and.” In today’s world of speed and complexity, a different perspective is needed. This article describes an organization…
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Learn How to Manage and Accept Change

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In business change is all around us, perhaps it’s a new software program that changes the way you complete your daily work, maybe your CEO retired, and the new CEO has a completely different management style, possibly you’re going through a merger or downsizing. We’ve all heard the saying “If nothing changes then nothing changes.”…
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Shaping Change In Your Organization: A Better Change Management Plan

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A wonderful coach recently noted, “People don’t avoid change. They avoid pain.” She went on to stress that change management tools must consider change management behaviors— which are driven by underlying feelings and emotions. How does change cause pain?  When an employee or organization is asked to change, it can threaten deeply seated needs, such…
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Deliver Great Customer Service Using Reversal Theory

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Effective customer service requires understanding and responding to a customer’s motives and needs. When a need is met, the customer feels positive emotion.  When a need is not met, negative feelings may result. SAVE $10 AND TRAIN ON THIS TOPIC TODAY REGISTER NOW Reversal Theory is a psychological framework that provides a new customer service…
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Super-cali-OSHA-listic-expi-ali-docious: A Safety Song

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In 1964, Mary Poppins hit the theaters, and the word Supercalifragilisticexpialidocious was born. To commemorate it’s return to theaters, let’s have some fun with Pryor’s rendition of Super-cali-OSHA-listic-expi-ali-docious!   ♫ When noise is loud, and all you hear is danger all around, Then drop those decibels, and safety soon shall re-abound.   Look! We need…
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OSHA Ergonomics

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In my former career as a facilities manager I was tasked with overseeing all of our OSHA compliance. We were a small company of forty-five employees primarily all office/desk workers. A few months after we moved into a newly built facility with all new furniture (chairs, articulating keyboard trays, etc.), we had a few employees…
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Four Activities to Build a Safety Culture

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The Occupational Safety and Health Administration (OSHA) has a mission to assure safe and healthful working conditions for working men and women, by setting and enforcing standards and by providing training, outreach, education and assistance (osha.gov/about.html). Making sure those standards are met, of course, is up to your organization. While OSHA publishes a myriad of…
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PRYOR+ 7-DAYS OF FREE TRAINING


Courses in Customer Service, Excel, HR, Leadership, OSHA and more. No credit card. No commitment. Individuals and teams.

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