Category Archives: Communication

The ABC’s of Active Listening

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Let’s face it, listening is hard.  We have ideas we want to share.  We’ve thought this through and we know what to do.  New ideas will slow us down. We need to end this meeting! And yet, most communication and leadership classes include active listening as an essential skill for team members, managers and leaders. …
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Become a Stronger Active Listener

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Active listening is among the most sought-after skills in today’s business marketplace. Active listeners forge stronger relationships, inspire more trust and formulate better solutions than their less-engaged counterparts. Unfortunately, active listening is a skill that many claim, but few possess. The problem is that we spend so much time listening that we assume we must…
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Resolve Conflict with Improved Communication and Increased Emotional Intelligence

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Have you ever had a disagreement at work? At one time or another, you may have had workplace conflict. Honestly, who hasn’t? Everyone has specific preferences, communication styles and differing levels of emotional intelligence. Few institutions exist where everyone gets along. Leaders need to acknowledge that organizational conflict occurs and be ready to resolve it…
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Conflict Management Best Practices

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Conflict often involves both emotional and intellectual content – personal feelings, interpersonal relationships, problems to solve and decisions to be made.  Here are some best practices for navigating and negotiating conflicts:   Know your values. We generally engage in conflict about the things we care about. Understanding your own core values will help you anticipate…
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Personality and Conflict Managing Style

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According to a 2015 study done by The Health and Occupational Research network approximately twenty-five percent of all work-related stressors are related to interpersonal relationships. The Myers Briggs Type Indicator (MBTI) denotes sixteen main personality types including adventurers, inspectors and masterminds, among others. Each diverse personality type employs one of five conflict management styles. Lack…
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Break the Barriers to Feedback with Better Feedback Skills

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Effectively delivering and receiving performance feedback in the workplace remains one of the greatest challenges facing most managers – but it is also the fastest way to get results.  Let’s look at some communication skills that can help both managers and employees maximize the benefits of feedback conversations. Curiosity is a very important aspect of…
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Communications?!? But… We Fixed That!

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Here’s a great story about manager communications from one of our trainers. I was working with a senior corporate leadership team, and they wanted to improve employee engagement and outcomes.  A recent employee survey indicated that manager-employee communication and feedback was a key shortcoming and challenge for the organization. “I can’t believe this!” the CEO…
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