Author Archives: Sheryl McAtee

Women in Leadership

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We recently worked with a female leader who had gotten feedback from a 360-degree feedback exercise. The feedback was positive, with constructive comments on the leader’s strengths and a few suggestions for expanding her impact as the organization grew. This leader was clearly making a positive difference in her organization. Several of the feedback providers…
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Leadership Skills for the Future

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The world is an uncertain and fast-moving place, and the leadership skills needed in the past are not the ones that will get you to the future.  Here are four leadership skills and characteristics that are particularly important in this environment: Technology and Process Savviness: While a lot of leadership articles talk about the importance…
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Emotional Intelligence and Safety

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Safety leaders are strong in technical skills — hazard assessment, risk management and safety controls — but soft skills can vary widely. In fact, a common question raised in many safety workshops is “How can I get the employees to take the time to practice safety on the job?” Consider looking beyond the technical —…
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OSHA Reporting Requirements 2019

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June is National Workplace Safety Month!  To make workplace establishments and industries safer, OSHA gathers data on injuries and fatalities.  This information helps analyze industries to create standards to protect workers and prevent future accidents. OSHA launched the Injury Tracking Application (ITA) to collect this data electronically.  The following employers are required to submit The…
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From a Distance: Team-Building for Remote Workers

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Many of today’s workplaces include a mix of local and remote employees.  How does a leader conduct team-building with employees who cannot be here face-to-face?  This article shares some ideas. Embrace video and build team member awareness. Today’s technologies, like Microsoft® Skype®, Google™ Meet, Zoom and Apple® FaceTime®, offer easy ways to connect face-to-face to…
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Team Building: Activities and Art

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Here’s a set of team-building activities that combine a “team-building day out” with short team-building activities and brain teasers that follow. First, plan a team-building day out with your group. While this may take some time, the investment is worth it to relieve stress and build camaraderie. Examples may include: Volunteer together at a food…
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Words to Lead by: Shaping Company Culture

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Think about the words that people use to describe your organization. Are you going to war each day, with language like “beating targets,” “market dominance” or “fighting fires”?  Or, is the focus on people growth, with terms like “No Walls” and “One Voice.” Would you call the company a “well-oiled machine” or an “emergent lifeform?”…
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Building Balance in a Company Culture

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Think about the organizational culture of your company. Is it centralized or decentralized? Top-down or bottom up? Traditional or innovative?  We are so used to seeing organizational culture in binary terms: “this or that,” rather than “both and.” In today’s world of speed and complexity, a different perspective is needed. This article describes an organization…
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Shaping Change by Managing Feelings

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A wonderful coach recently noted, “People don’t avoid change. They avoid pain.” She went on to stress that change management tools must consider change management behaviors— which are driven by underlying feelings and emotions. How does change cause pain?  When an employee or organization is asked to change, it can threaten deeply seated needs, such…
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Customer Service Best Practices

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Effective customer service requires understanding and responding to a customer’s motives and needs. When a need is met, the customer feels positive emotion.  When a need is not met, negative feelings may result. Reversal Theory is a psychological framework that provides a new customer service best practice model.  The theory proposes that there are eight…
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