Buyer Satisfaction Guarantee

Every seminar, tape, CD-ROM, book and online course you see on our web site is 100% SATISFACTION GUARANTEED!

Public Seminars

All of our seminars are 100% SATISFACTION GUARANTEED!  We’re confident that our seminar will provide you with the improved skills and techniques you expect.  If for any reason you are dissatisfied, send us a letter (Attn: Customer Relations) within 30 days of your seminar attendance stating the reason you were not satisfied, and we’ll arrange for you to attend another one of our seminars or receive a full refund — hassle-free.

Our Cancellation Policy for Public Seminars

You may cancel your registration up to 10 business days before the program. Your registration fee will be refunded less a cancellation fee. If you need to cancel less than 10 business days prior to the program you may (1) send a substitute from your organization or (2) transfer your registration fee to another seminar of your choice that is scheduled within 12 months of your original event. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time.

Our CareerStore Guarantee

Our goal is to provide quality business training and professional development materials that meet your needs in today’s business environment.  If for any reason you are dissatisfied with your CareerStore purchase, return it to us within 30 days of receipt along with a letter stating why you were not satisfied and you will receive an alternate product of your choice from our CareerStore or a full refund (minus shipping/handling charges) — GUARANTEED. This policy includes all audios, videos, books, software programs and online courses. Software must be returned unopened.

If you have any questions, please contact us or call 1-800-780-8476.