How to Communicate with Tact and Professionalism (2-Day)

Look around you. The true leaders in your organization are the people who share a particular skill: the ability to communicate effectively.

The movers and shakers who climb the corporate ladder fastest are the ones who can relate easily to everyone … present their ideas with conviction (and charisma!) … and emerge from almost every personal interaction on a high note, all with the help of proper workplace professionalism.

Anyone who really wants to succeed can acquire these communication skills

All successful leaders share the same quality: superior communication skills. They've mastered the art of "connecting" with people using tactful communication skills in ways that almost always yield positive results…

• They realize diplomacy works far better than brute force.
• They know how to help people "get it" the first time.
• They can empathize, and they know how to get the support they need.
• They don't waste time rehashing instructions or entering into arguments that go nowhere.
• They listen first and act second — not the other way around.
• ChatGPT and other AI tools: use them to improve your communication
• Use ChatGPT/AI to create professional responses in a challenging situation
• They use ChatGPT and other AI tools properly to improve communication.
• They use ChatGPT and AI to create professional responses in a challenging situation.

How you say things is just as important as what you say. Communicating with tact and professionalism begins with how you deliver a message with a desired outcome.

After two days of coaching, practice and critiquing, you'll emerge a far more powerful communicator.

The goal of tactful communication training is to provide you with essential skills you need to become a more polished and persuasive communicator. You'll gain insights into everything on workplace professionalism and communication, from making a good impression … to motivating people … to intervening in tense situations.

After two days of communication training packed with fundamental principles of corporate communication , you'll leave amazed at your new skills in professionalism— and eager to apply everything you've learned.

After two days of communication training packed with fundamental principles of corporate communication , you'll leave amazed at your new skills in professionalism— and eager to apply everything you've learned.

Becoming an exceptional listener

• How to grasp what is not being said — but implied
• The professional advantages of withholding judgment until the end of a situation
• Easy-to-use reminders that fix your attention on the speaker
• How and when to use open-ended, closed-ended, curiosity and clarifying questions
• "Charging Rhinos" - how to stop them from dominating conversations
• Specific communication techniques to reach poor listeners

Tailoring a message to fit your audience

• How to break up your message into manageable pieces for maximum impact
• Different strategies for different audiences (staff members, peers and supervisors)
• Specific language that prevents mixed messages
• Why you must anticipate what your audience wants — and know how to provide it

Using nonverbal communication

• How to enhance your message with nonverbal communication
• Ways to interpret nonverbal behaviors for a deeper understanding of what's being said
• How to make sure your verbal message is consistent with your nonverbal message

Maintaining emotional control

• Red flags that warn you conflict is brewing, and how to prevent further escalation
• How to calm down hotheads and quiet angry tempers — without losing sight of the issues at hand
• Time out! — and other tips to keep yourself in check if you ever feel you’re losing it

Staying focused on the present

• How to move any conversation out of the past and into the here and now
• Positive language in communication to steer a conversation in the right direction
• The one must do to get others to join in and build on your ideas
• Techniques to move past “would-haves” and “should-haves” to discuss what’s really happening

Understanding how your behavior influences others

• How to fix situations — not people
• The value of challenging familiar routines and behaviors
• How to uncover hidden agendas, influence outcomes and overcome conflicts

Giving and receiving feedback

• How to evaluate criticism — what to take to heart, what you can safely ignore
• Ways to handle unjust criticism and rejection
• Delivering the kind of feedback to use for the fastest results

Writing for impact and clarity

• How to utilize professionalism to enhance your credibility through well-crafted memos, letters and emails
• The art of delivering a reader-centered message (instead of a writer-centered one)
• The best way to convey rejection and other bad news and still come out looking good
• Powerful writing techniques to persuade people and affect outcomes
• Final edits to add prestige to all your documents

Connecting with different types of people

• How to interact more effectively with your supervisors — especially your immediate boss
• How to successfully handle a tirade
• Ways to deal with bullies, liars and other difficult people in the office or workplace

Communicating in a diverse environment

• A look at diversity in the workplace — how to keep differences in age, sex, race and culture from hindering communication
• The key to staying focused on outcomes instead of stylistic differences
• Advantages of considering out-of-the-box ideas
• Overcoming strong emotional responses to cultural collisions
• Basic business etiquette: how old-fashioned manners can often solve workplace differences

Boosting your power of persuasion

• The first deadly sin of communication — how to resist the temptation
• How to get the support you need for your projects and proposals
• The best way to use stories, case studies and other anecdotal information
• Tips to achieve complete buy-in
• How to sell the benefits
• Dynamic openers and closers in communication
• Why you should build a trust account — and when to draw on it
• Stealth communication techniques that go unnoticed but get results

Framing your message in the positive

• The optimal way to deliver an unwelcome message
• How to say "no" in a corporate setting without feeling guilty or upsetting the other person
• The infectious synergy of positive thinking in business