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Overview
Have you recently been promoted to a new position as a manager or supervisor?
Moving into a position of authority means meeting new challenges, taking on new responsibilities and mastering new skills. It also puts you in line for greater rewards at work — including positive recognition from peers and higher-ups, increased job satisfaction and better benefits. That's all well and good, but as a new supervisor, you may feel overwhelmed by all your new responsibilities, anxious about the transition and stressed out about moving from "coworker" to "boss."
You may worry about the way others will react to your new supervisor status … have concerns about keeping up with a tougher workload … and wonder how to handle the new tasks you will be faced with: hiring, disciplinary action, even firing.
Agenda
Managing Your New Employees
- Ways to transition from coworker to authority figure without seeming domineering or "bossy"
- How to deal with the person who wanted the job you just got
- Strategies for managing people who have more experience than you do
- How to thrive when your success is based on the accomplishments of your team, not your individual work
- Why you must honestly assess your own behavioral and communication styles - and modify them if necessary
- The key differences between communicating up and down the corporate ladder
- Critical listening skills every successful supervisor must master
- Five steps for building trust and gaining respect - even among less-than-cooperative employees
- Tips and tools for managing the people you inherited
- Essential skills for building your own "dream team"
- Delegation: why it's not your chance to give others the jobs you don't like
- How to set positive examples without seeming saintly
- The secret of success: achieving results through others
- What your employees want from you - and what you can give them
- The art of appreciation - when, where and how to praise
- How to recognize and motivate underachievers
- The right way to discipline
- From buddy to boss - can we still be friends?
Managing Yourself
- What do you do now? (The skills that got you here won’t necessarily keep you here)
- How to identify and eliminate your own personal roadblocks to success
- Four of the most common pitfalls in the transition to management
- Six critical steps to help you shift from staff member to supervisor
- Your old skills in your new job: which do you change and which do you keep?
- Management by objectives for first-time supervisors
- The language of supervision - performing a SWOT analysis
- Performance management fundamentals for first-time supervisors
- How what you don’t know can hurt you
- Ways to change your focus from "depth of knowledge" to "breadth of understanding"
- How to manage others successfully when you’re in the dual role of worker and supervisor
- Hiring and firing: what every supervisor must know about these hot-button topics
- More work, responsibility and pressure — how to stay on top of everything without losing your cool
- Proven techniques for managing time and setting priorities
- Tips for keeping meetings on time, on track and on target (it isn’t hard if you follow our guidelines!)
- How to develop your own personal plan for professional growth - and stick to it for the long term
