pryor+

seminar information & purchases

webinars

technical support

website security

vendor information and tax questions

We're here to help.

Not finding what you are looking for?
Submit any questions you may have by selecting a form below and our customer service department will be in touch within 1-2 business days. You are our number one Pryor-ity so if you have a more urgent question, give us a call at 1.800.780.8476 or email us at customerservice@pryor.com.

Frequently Asked Questions

Pryor+

TROUBLESHOOTING
Adding sites to your Trusted Sites List

Google Chrome:

  1. Click the 3 horizontal lines icon on the far right of the Address bar.
  2. Click on Settings, scroll to the bottom and click the Show Advanced Settings link.
  3. Click on Change proxy settings.
  4. Click the Security tab > Trusted Sites icon, then click Sites.
  5. Enter the URL of your Trusted Site, then click Add.
  6. Add as many sites as you need to. Once finished, click Close.

 

 

Internet Explorer:

  1. In Internet Explorer, click Tools, click Internet Options, and then click the Security tab.
  2.  then  then
  3. In the “Select a zone to view or change security settings” box, click Trusted Sites, and then click Sites.
  4. Enter the URL of your Trusted Site, then click Add.
  5. Add as many sites as you need to. Once finished, click Close.
How to clear your cache and cookie data?

Chrome

In the browser bar, enter: chrome://settings/clearBrowserData

Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data).

From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

Click Clear browsing data.
Internet Explorer 8 and higher

From the Tools (Gear Icon) menu, select ‘Safety’, then ‘Delete browsing history’.

If the menu bar is hidden, press Alt to make it visible.
Deselect Preserve Favorites website data, and select:
– Temporary Internet files or Temporary Internet files and website files

– Cookies or Cookies and website data

– History

Click Delete.

How do I print an eBook?

Pryor+ members are given permissions to print and email pages in PDF format from most of the eBooks, but not all. Courses that offer email options, often have a cap of 59-99 pages per launch. Meaning you would need to launch the course a number of times to get the entire eBook. This design is to encourage users to only print or email the sections they find relevant.

Please see attachment for instructions.

Clearing your Cache (Comprehensive)

 Chrome

  • In the browser bar, enter: chrome://settings/clearBrowserData
  • Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data).
  • From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
  • Click Clear browsing data.

Internet Explorer 8 and higher

  • From the Tools (Gear Icon) menu, select ‘Safety’, then ‘Delete browsing history’.
  • If the menu bar is hidden, press Alt to make it visible.
  • Deselect Preserve Favorites website data, and select:

– Temporary Internet files or Temporary Internet files and website files

– Cookies or Cookies and website data

– History

  • Click Delete.

Internet Explorer 7

  • From the Tools menu in the upper right, select Delete Browsing History
  • To delete your cache, click Delete files.
  • To delete your cookies, click Delete cookies.
  • To delete your history, click Delete history.
  • Click Close, and then click OK to exit.

Firefox

  • From the Tools or History menu, select Clear Recent History.
  • If the menu bar is hidden, press Alt to make it visible.
  • From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  • Click the down arrow next to “Details” to choose which elements of the history to clear. Click Clear Now.

Safari

  • From the Safari menu, select Reset Safari
  • From the menu, select the items you want to reset, and then click Reset.
  • As of Safari 5.1, Remove all website data covers both cookies and cache.

 

Android

  • Start your browser.
  • Tap Menu, and then tap More.
  • Select Settings.
  • Under “Privacy settings”, select Clear cache, Clear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.

Mobile Safari for iOS (iPhone, iPod touch, iPad)

  • To clear cache and cookies, and history.
  • From the home screen, tap Settings, and then tap Safari.
  •  OR  THEN:
  • At the bottom of Safari’s settings screen, tap clear browsing history and website data. Confirm when prompted.

 

Opera

  • From the Opera menu, select Settings, and then Delete Private Data…
  • In the dialog box that opens, select the items you want to clear, and then click Delete.

 

Notes: Each time you access a file through your web browser, the browser cache stores) it. By doing this, the browser doesn’t have to retrieve new files (including any images) from the remote web site each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently.

A cookie is a file created by a web browser, at the request of a web site, that is then stored on a computer.

These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.

A browser’s history is a log of sites that you visit. When you use a browser’s Back button, you are moving back one entry in the history log. Browsers will normally clear the history at regular intervals, but you may want to clear it manually for privacy.

Why am I receiving a "blocked content" or "unable to load page" error? (Browser Level)

These errors are typically caused by an organizations network security and firewall settings. Organizations are constantly making changes to improve the security of their network, and sometimes that means filtering the java script used to run certain videos.

We recommend contacting your companies IT Dept. to have them add the URL’s listed below to the companies trusted sites list.

Please note they will also need to completely clear all cache and cookie data, following these changes.

http://quiz.atomiclearning.com
http://link.videoplatform.limelight.com/
http://s2.cpl.delvenetworks.com/
http://campus.ej4.com
http://pryor.com
http://svl.bizlibrary.com/
http://s31a5s5icxmbyh.cloudfront.net
http://d3cixdoymhalq4.cloudfront.net

For more information on how to add these URL’s, please visit this URL:
https://pryor.zendesk.com/hc/en-us/articles/115001812843-Adding-sites-to-your-Trusted-Sites-List

 

Add a Trusted Site to Internet Explorer (Browser Level)

Once you have Internet Explorer Open, please follow the instructions below.

  1. Click the “Tools” button (gear icon in the top right corner)
  2. Click “Internet options”
  3. Click the “Security” tab
  4. Now click on “Trusted sites” and then click on the “sites” button
  5. Enter the Website URL and click on “Add”
  6. When you are finished, click on “Apply”, then “Ok”
Add a Site to Safe List for Google Chrome (Browser Level)

Steps for Google Chrome:

1. Open Google Chrome.
2. Open the link you want to add: www.pryor.com/trainingrewards/
3. Copy the link.
4. Click the Chrome Menu icon on the far right of the Address bar (the three horizontal lines)
5. Click on Settings
6. Scroll to the bottom and click the Show Advanced Settings link.
7. Scroll to the Network Heading and click on Change proxy settings
8. Click the Security tab > Trusted Sites icon (click the big green checkmark)
9. Click Sites.
10. Paste the URL of your Trusted Site, then click Add.
11. Click Close > OK.
12. Close the browser and launch again.
13. Try logging in again.

How to turn off pop-up blockers

For Google Chrome:

  1. In the top-right corner of the browser window, click the Chrome menu Chrome menu.
  2. Select Settings.
  3. Click Show advanced settings.
  4. Under “Privacy,” click the Content settings button.
  5. Under “Pop-ups,” select Do not allow any site to show pop-ups (recommended).

For Internet Explorer:

  1. Open Internet Explorer by clicking the Start button Picture of the Start button, and then clicking Internet Explorer.

  2. Click the Tools button, and then click Pop-up Blocker.

  3. To turn off Pop-up Blocker, click Turn Off Pop-up Blocker.

For Firefox:

  1. From the Tools menu, select Options.
  2. From the Content tab, uncheck Block Popup Windows and click “OK”.

For Safari:

  1. From the Safari menu, make sure Block Pop-Up Windows is unchecked.
Why isn't my Certificate of Completion showing up?

To qualify for a certificate, online courses must meet the following criteria:

  • 15 minutes or longer
  • Track modules watched and/or contain a post-test or quiz
  • Completed within 1 year of registration

To access your certificate, visit the My Training page, find the course, and click on the More Details option.

Certificates for eligible on-demand courses are available on the Accounts & History page immediately upon successful completion.  For live seminars, please allow 10 days after your event has ended for your certificate to be available at https://www.pryor.com/certificate.

 

Access Closed Captioning
  1. To access closed captions, click the CC [A] button within the media section of the module.
  2. The video will open in a new window, then click the CC [A] dropdown in the top right-hand corner and select English [B]. The closed captioning will then appear at the bottom of the Player Screen [C].
Blurry Video within a Course
  1. If a video is blurry, click the CC button [A] on any media page in the course.
  2. When the video opens in a new window, the video quality should have improved.

If you’re still experiencing video quality issues, please submit a Help Desk request. Our representatives will contact you as soon as possible.

SEMINAR INFORMATION & PURCHASES

FINDING THE RIGHT SEMINAR
Who can I contact to have seminars held at my hotel?

Contact Meeting Planning at: https://pryor.wufoo.com/forms/venue-request-for-information/

Can you come to our company to conduct training

Please contact our Workforce Training Solution department at 800-944-8503 for more information.

I cannot find the seminar to register/How do I search for a seminar?

The fastest way to find the seminar you are looking for is to go www.pryor.com  Starting in the upper left hand corner there is a zip code field, when you put your information in the field your page will populate with all the seminars available in your area.  You can also do a search by seminar using the advanced search tool on the left side of the home page starting by category, then topic then name of seminar and location and date.  For further assistance contact Customer Service at 1-800-905-8456. Customer Service Representatives are available to take your call Monday-Friday, 7am-7pm CST.

Where do I send purchase orders?

US Address:  PO Box 219468

Kansas City, MO 64121

 

Canadian:     PO Box 25001

395 Wellington Rd

S London, ON N6C 6A8

 

Who do I make checks payable to? What is your payment address?

Checks are made payable to : FRED PRYOR SEMINARS or PRYOR LEARNING SOLUTIONS

 

payment address:

 

US Address:

PO Box 219468

Kansas City, MO 64121

 

Canada Address:

PO Box 25001

395 Wellington Rd

S London, ON N6C 6A8

How do I get HRCI credit?

Fred Pryor Seminars/CareerTrack, divisions of Pryor Learning Solutions, Inc. is an approved provider of the HR Certification Institute (HRCI).

For more information on continuing education, click here.

Need to print or save your certificate for your personnel (or personal) files? Click here.

How do I print CPE certificates?

Need to print or save your certificate for your personnel (or personal) files? Click here.

How do I make a purchase?

You may purchase most courses and products online through the shopping cart, or use our printable order form. Workforce Training Solutions courses are not available for purchase online.  Please contact a training consultant (800) 944-8503 or e-mail us at pryoronsite@pryor.com.

If you do not have an item number or would like to browse our courses and products , add the item you would like to purchase to your shopping cart as you browse.  Once you have completed your shopping, you may purchase your items online by credit card.

What forms of payment are accepted?

Currently, we accept credit cards to purchase courses and products. You can use American Express, Discover, MasterCard or Visa.

What if my transaction doesn't go through?

Here are a few tips for ensuring your purchases are processed correctly. First, make sure that you enter all of the billing information correctly, including the phone number (with area code), zip code and country. If you leave any of these items blank, your transaction may not be approved. Also remember that when you enter the credit card information, the account number and name/address must be the ones associated with your card. For example, if you are using a corporate card that is billed to your company but you enter your personal address as the billing address, the transaction will not be approved because the addresses do not match.   For Additional assistance call customer service at: 800 780-7846.

What is your return/refund policy?

All of our seminars are 100% SATISFACTION GUARANTEED! If for any reason you are dissatisfied, send us an email at customerservice@pryor.com within 30 days of attending the seminar stating the reason you were not satisfied, and we’ll arrange another one of our seminars or receive a refund minus the cancellation fee. Please note that Pryor Learning Solutions will only refund the amount paid to this organization.

Our training resources goal is to provide quality business training and professional development materials that meet your needs in today’s business environment. If for any reason you are dissatisfied with your resource purchase, return it to us within 30 days of receipt with a copy of your invoice & completed return form and you will receive an alternate product of your choice or a full refund (minus shipping & handling charges) — GUARANTEED. This policy includes all audios, videos, and books. Software must be returned unopened. (Full refunds exclude all shipping and handling fees.)

When I purchase online, is my transaction secure?

Yes, we practice safe and secure e-commerce. When credit card information is requested, we utilize a credit card authorization company for secure SSL encryption. This ensures that your credit card number is never sent over the Internet unencrypted. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on our site. Also, your personal data (such as your address, e-mail and billing information) are stored in a server safe within the Fred Pryor Seminars & CareerTrack database. Only those with proper authorization can view this data.

How long will it take to receive my product?

You will receive your product within 10 business days from the time of your purchase/payment.

NOTE: PO Boxes will not be accepted for product deliveries; please provide street address

Anything else I need to know?

Lunch and parking are not included; and there are usually 2 breaks.  If you need directions to the seminar, or information about parking, you may contact the seminar facility directly at the address and phone number in your confirmation email, or call Customer Service at: 800-780-7846.

Can I make an audio or video recording of the seminar?

No.  We do not allow any audio or video recording of our seminars.

Will other related learning resources be available at the seminar?

Yes.  You’ll find an interesting selection of books, tapes, and software you can purchase at special seminar-only pricing.  Plan ahead…we gladly accept either checks or credit cards.

What if I require special attention because of a disability?

At Pryor Learning Solutions, we strive to accommodate your needs.  Please contact our customer service center for assistance in this area by calling 1-800-780-8476.

How will I be notified of any changes to my scheduled seminar?

Our Customer Service Department will notify you by phone, fax, e-mail, and/or mail if any changes are made to your scheduled seminar.  Be sure to add customerservice@pryor.com to your email address book so you are sure to receive these messages.  You may confirm your seminar location at any time by keying the event # in the search box at the top of any page.

What if I need to cancel?

Send a substitute from your organization or transfer your registration fee to another seminar of your choice that is scheduled within 12 months of your original date.  If you are canceling more than 10 business days prior to the seminar, you may request a refund of your tuition less a cancellation fee.  Please note that if you don’t cancel and don’t attend, you are still responsible for payment.

If you are a Pryor+ member, your membership is not transferrable. You may cancel at any time at your login page, just find your event on the My Training page and select Cancel Reservation.

What time does the seminar start?

Check-in time for most one- and two-day seminars and conferences begins at 8:30 a.m. The programs begin at 9:00 a.m. and end at 4:00 p.m. Most morning sessions for half-day seminars begin check-in at 8:30 a.m., with the program beginning at 9 a.m. and ending at noon. Afternoon sessions for half-day seminars offer check-in at 1:00 p.m., with the program beginning at 1:30 p.m. and ending at 5:00 p.m.

Check-in time for the five-day OSHA 30-Hour Compliance Course begins at 8:00 a.m., Monday through Friday. The program begins at 8:30 a.m. each day and ends at 4:00 p.m.

Can someone else attend with me, if so, what is the age requirement?

Yes. Call our customer service center at 800-780-8476 and enroll them today; accompanied by an adult, anyone above the age of 14 can attend a seminar, to attend alone the age is 18.

What do I need to bring with me to the seminar?

On the day of the seminar, your name will be listed on the roster; it is not necessary to bring any paperwork. You may wish to bring a pen and paper for notes. Please consider layered clothing as heating and cooling conditions may vary.

Do you have more detail on the continuing ed credits, and how can I print a certificate?

Yes, we offer the following Continuing Education options:

Fred Pryor Seminars/CareerTrack, divisions of Pryor Learning Solutions, Inc. is an approved provider of Continuing Education Units (CEUs), credits approved by the Project Management Institute (PMI)®, the HR Certification Institute (HRCI), and the National Association of State Boards of Accountancy (NASBA).

For more information on continuing education, click here

Need to print or save your certificate for your personnel (or personal) files? Click here.

What types of continuing education credits are offered by your organization?

Fred Pryor Seminars/CareerTrack, divisions of Pryor Learning Solutions, Inc. is an approved provider of Continuing Education Units (CEUs), credits approved by the Project Management Institute (PMI)®, the HR Certification Institute (HRCI), and the National Association of State Boards of Accountancy (NASBA).

Where do I find my vip and express code?

Your VIP number is found above your mailing address on the brochures and catalogs, on the bottom left of the emails and on the bottom right on FAX that you receive.

The express code is found above our return address  It is a 6 digit number written under the word ‘express code’.  It will also be along with the VIP number on the other correspondence.

Mail list delete/prospective mail list deletes

To delete your mailing address please gather the unwanted brochures/catalogs with the VIP numbers and, if there are 10 or less, call customer service at: 1-800-905-8456.

For deletions of 10 or more, please place the mailing labels from the brochures/catalogs onto a piece of your company’s letterhead and fax to: 913-967-8849.

Webinars

General Troubleshooting
What should I do if I become disconnected during the Webinar?

If you become disconnected during the Webinar or have difficulty connecting, contact the Customer Support line at 1-800-905-8456

Can others listen in to the Webinar with me?

Yes. You pay a single registration for multiple participants. All participants must view the Webinar in the same room and on the same computer. We encourage you to invite others within your organization to participate in the Webinar for one low registration price.

What do I do on the day of the event?

On the day of the Webinar, connect to the Webinar using the live event link (URL included in the e-mail you receive). Log in at least 10 minutes prior to the event to avoid delays.

For the audio portion, simply turn on your computer speakers or plug headphones into your computer and adjust the volume appropriately. You may choose to call in using the number provided in your confirmation and reminder e-mails if preferred. You will need to provide your Access Code as entered on the Web. You will be connected to the conference and placed on hold until the conference begins.

How does a Webinar work?

Upon registering for the Webinar, you will receive a confirmation e-mail. You will receive an e-mail containing your Meeting Room, Access Code, Webinar instructions, Web link, and any other relevant information. You will receive multiple reminders, starting from 7 days up to an hour before your webinar.

What is a Webinar?

A Webinar allows registered users to participate in the event using their computers to view and listen to the presentation. Users may choose to listen to the audio portion of the presentation via phone if preferred.

TECHNICAL SUPPORT

General Troubleshooting
Why am I receiving a "Could Not Get Video" error?

Please follow the below instructions if you are receiving this error:

Cause for this Error:

This error is caused by the time on your PC being off by 4 or more minutes. This confuses our server when it tries to record your timestamp

Solution:

First confirm if the time on your phone and your PC’s time match. If they do not match, please change your computer time to match your phone time, and launch this course in a new web browser.

Comprehensive "Whitelist" or "Safelist"

Often times if you are experiencing issues with “loading” or “viewing videos” multiple types of videos, this may mean your organization has enabled network security using a firewall.

We recommend contacting your companies internal IT Dept. to have them add the URL’s listed below to the companies trusted sites list.

http://synassets.s3.amazonaws.com
http://assets.syntrio.com
http://www.Syntrio.com
http://conceptdraw.com/video/products
https://www.atomiclearning.com/training
https://secure2.atomiclearning.com
https://static.atomiclearning.com
https://tracking.atomiclearning.com
http://blogs.atomiclearning.com
https://fonts.googleapis.com
https://ajax.googleapis.com
https://www.kaltura.com
https://charts.atomiclearning.com
https://api.atomiclearning.com
https://quiz.atomiclearning.com
http://www-stats.kaltura.com
http://cdnsecakmi.kaltura.com
http://cdnapisec.kaltura.com
http://cdnapi.kaltura.com
http://cfvod.kaltura.com
http://beauditsecure.com
https://Pryor.oncourselearning.com
http://campus.ej4.com
https://cloud.scorm.com
http://pryor.com
http://link.videoplatform.limelight.com/
http://s2.cpl.delvenetworks.com/
http://ej4.com
http://thinkzoom.com
http://bizlibrary.com
http://companycollege.com
http://svl.bizlibrary.com/
rtmp://s31a5s5icxmbyh.cloudfront.net/
http://d3cixdoymhalq4.cloudfront.net/
https://indd.adobe.com/
https://shr.spec.whatwg.org

 

Why is my serial number not activating my product?

You may need to try completely uninstalling the product from your system.

Please right-click the shortcut from your desktop and select delete from the drop-down menu.

1.  Left-click the Start Menu and left-click Computer.
2.  Double-click the Local Disk (C:) folder.
3.  Double-click the Program Files (x86) folder.
4.  Double-click the CareerTrack folder.
5.  Right-click the folder with the program name and select Delete from the drop-down menu.
6.  Right-click the .exe file with the product name and select Delete from the drop-down menu.

1.  Now, double-click the local disk (C:) folder again.
2.  Double-click the Users folder.
3.  Double-click the Public folder.
4.  Double-click the Ticket folder.
5.  Right-click the product name.
6.  Select Delete from the drop-down menu.

Now reboot your computer and attempt the installation again.

Why am I receiving the "Windows 2" or "Java VM" error?

This error is caused by missing Java components.

In order to install this USB you will need to download “Java SE Runtime Environment 7u79” by using the link below:

https://www.dropbox.com/s/dg8qiz52adosyno/jre-7u79-windows-x64.exe?dl=0

Once installed, you can continue activation and input your serial number or run the program if it is already installed.

Why am I receiving a "User Interface" or "UI" error?

If you are using a newer operating system (Windows 8 or 10), it is possible you may receive the “User Interface or UI” error. This means you will need to install in compatibility mode.

Please see the directions below for performing this function:

1.Please Left-Click your Start menu

2.Click on Computer or My Computer. This will open your computer’s files.

3.Double-click the following folders: Local Disk (C:) folder, Program Files (x86) folder, CareerTrack.

4.This should bring up a folder with the product name, double-click this folder.

5.You should then see the product name with a staircase icon. Right-click this file.

6.From the drop-down menu click Properties.

7.Click the Compatibility tab.

8.Check the box next to Run this program in compatibility mode for: and select Windows XP (Service Pack 3).

9.Under Privilege Level, check the box by Run this program as an administrator.

10.Click Apply and then OK.

11.Double-click to re-launch the course.

What can I do if an online course will not launch?

Please complete this form with any technical support questions you have regarding software purchased from Pryor.com.

Who do I contact if I need technical support for software?

Please complete this form with any technical support questions you have regarding software purchased from Pryor.com.

How do I exit out of a Live Chat?

Upon opening the live chat, you will see the word “options”. Select this and click on “end chat”.

Downloadable Programs
How do I download Quickclicks products?

Once you have clicked, or copied and pasted the link provided in your email, a web viewer version of these eBooks will be opened automatically.

In order to save this eBook as a PDF, you will need to select the download icon near the top right of the screen.

After you have selected to download this PDF, you will then need to determine a designated area or folder for this eBook. We recommend renaming this file and placing it on your desktop.

How to Properly Install your Downloadable File?

1. Locate the email that was sent containing the Downloadable link.

2. Click this link to begin download or copy and paste the provided URL into your web browser.

3. While the file is downloading, you may create a folder on your desktop to place in.

4. After the file has completed downloading, you will want retrieve it from the “Downloads” folder in This PC or the Finder, and move it into the desktop folder you created.

5. Open your desktop folder, there you will find the your downloadable file. Depending on the program, this file may be in “zipped” format, you can simply “extract” or “unzip” this folder.

6. Next you will want to launch the program using its application (Audio, Video, and Webinar programs will not have an application to launch, but rather a file to play), usually followed with a “.exe” extension or categorized as “application” under the “file type” column to the right.

7. Proceed to installing the program initiated by “install Anywhere”.

8. During installation you will be asked to choose a location for the program. ALWAYS select the “browse” option and place it in the folder your created on the desktop.

9. After you have successfully completed your installation, if applicable you will be prompted to input your serial number and registration information.

10. The program will then automatically launch.

 

Why didn't I receive my Webinar Link

Downloadable links to webinar products are available 2-3 business days after the play date of the live event.  Your downloadable link will be automatically emailed to you after the event once the link is available.

Why is my download taking so long?

Some of the audio tracks and training videos are composed of large files.  The speed of download will depend on your system’s speed and memory availability.  It is recommended that you do not pause the download while in process, for best results.  Once the file is downloaded, you can save the product to an easily accessible location (such as your desktop).

How many times can I download my product

The downloadable products are a single user license with a maximum of 2 activations.

I Clicked the Download Link and Nothing Happened

When you click ‘here’ from your product email, a blank browser window will open.  The product file will begin downloading immediately in the lower left hand corner of the browser.

You can also download your product by copying and pasting the full link into a browser window, again, the product will begin downloading immediately in the lower left hand corner of the browser.

For best results, please do not pause the download prior to completion.

Once the download is complete, depending on your computer settings you will be prompted to install. If you are not prompted, you can locate your download file in the “Downloads” folder located under this PC/ Computer in the file explorer, or in the “Finder” if you are using a Mac.

it is recommended that you save the product to an easily accessible location (such as your desktop) for future use.

Download a Program File from a Dropbox Link (on a PC)

Problem: You are having trouble launching or registering your CareerTrack or Evelyn Wood Reading Dynamics software title, and are getting an error message such as “Application was not activated,” or simply seeing a blank dialog box when you attempt to launch the program after installation but before registration, or after registration.

Solution: You are sent a link via email to download an unprotected version of the software from Dropbox. This unprotected version of the software may allow you to run the software as it bypasses common problems caused by interactions between our digital rights management software (DRM) and anti-virus programs, firewalls, and other occasional software interactions.

 

1. Left-click on the link in the email you received.

2. When the Dropbox page opens, click on either the Download button or on one of the named program links (such as excel2010-c01.exe in the image below).

Clicking the Download button gives you the option of saving all items in the folder as a .zip file or to a Dropbox folder, if you have one.

Clicking a link lets you save that file to your local Downloads folder.

3. If you saved the items as a .zip file, you need to unzip the archive to a location of your choice on your local machine. To do so, right-click the archive and select Extract All, or use an unzip utility you have installed to do so. You’ll also have to choice a folder or location where you’d like to put the files.

If you saved the files individually to your Downloads folder, simply navigate there (you can quickly access the Downloads folder by selecting Start / Computer / C:, and then looking under the Favorites section in the left navigation pane of the resulting window) and select and move the files to the destination of your choice on your computer. To select and move an item, right-click it and select Copy (or Cut, if you want to delete it from the original location), and then move to your destination, right-click, and select Paste.
NOTE: ALL files from a given program MUST be located in the same place for our programs to run properly (you can’t have the .exe file in one location and any other files or folders in another location).

Installation for Windows 8 or 10

Installation for Windows 8 or 10

Some of our programs were created prior to the release of Windows 8 or 10. If you are experiencing problems when you attempt to load the program, please follow the instructions below.

 

Error received when installing on a Windows 8 or 10 machine

 

 

Right-click on the installation file and select properties.

 

Click on the Compatibility tab.

 

 

Check the box under Compatibility Mode for Run the program in compatibility mode for:

 

Then select Windows 7 from the dropdown (if that doesn’t work, try XP (Service Pack 2).

Website Security

Encryption and Security
Why isn't my browser indicating locked?

SSL encryption ensures that transaction information is sent securely but has a significant performance tradeoff in the browser environment. You may have noticed that our web site employs frames for easier navigation and more efficient page updates. With this in mind, we selectively place SSL encryption only on those forms and frames that need to be encrypted (i.e., when the credit card information is requested). Since things like our navigation buttons and menus do not need to be slowed down by SSL, we do not employ it there.

Unfortunately (but for obvious reasons) browsers won’t show the safe “key” or “lock” unless each and every frame on the page is SSL encrypted. Thus, if only one frame is encrypted, the browser correctly reports that not everything you are looking at is “safe.” However, the absence of the “lock” or “key” does not mean that the information you are looking at is not encrypted.

You can verify that a frame is SSL encrypted by right-clicking within the frame and looking at the frame info or properties (i.e., found in the “View” menu in Netscape and the “File” menu in Internet Explorer). Doing this when the credit card information is requested will indeed show that this information is being sent encrypted and any security concerns you may have should be relieved.

What is SSL encryption?

To protect our members, we use Secure Socket Layer (SSL) technology to encrypt the credit card information you send when you place your order. The information is encrypted on your computer, sent through the Internet as scrambled code, and decoded on a secure server. It cannot be read in transit. SSL is the recognized industry standard worldwide for such sensitive transactions, making it safe for you to shop with a credit card on the Internet. Even banks transfer money and complete credit card transactions using this secure method.

Vendor Information and Tax Questions

Vendor Forms and Tax Rates
What is your Duns number?

DUNS# 103 104043

 

How do I receive a completed W-9 form?

If you are needing a completed W-9 Form for your accounting purposes, please print the attached image file.  If you have any questions, please contact customer service by calling (800) 780-8476 or by email at customerservice@pryor.com. Printable image file of W-9 Form

What is your federal tax I.D.?

Our Federal ID# is 43-1830400 (FEIN).

What is the Canadian GST, HST tax rate being charged to my purchases?

The current GST/HST tax rates are: 13% for Ontario, 15% for Newfoundland & Labrador, New Brunswick, Nova Scotia and Prince Edward Island. All other provinces will be charged the GST rate of 5%.