Author Archives: Pryor Learning Solutions

Learning from a Hybrid Team: A Case Study in Transition

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In this article, we look at a real organization that is evolving into a high-performing hybrid team, to see what lessons we can learn. Here’s the situation.   The Background: Growing Amidst Challenges At the start of 2020, the All-Star Organization (or ASO) was a fully in-person technical consulting organization of 45 people. Team members…
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Three Key Dimensions of Organizational Goals

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Organizational goal planning is a common activity that can happen any time of the year – but the New Year is a particularly good time for teams to regroup and reassess.  In this article, we provide a quick reminder of the general process involved in organizational planning, and then focus on the content of the…
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Setting Organizational Goals: A Framework

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We often think of New Year’s resolutions in personal terms – thinking about and writing down goals or activities we would like to achieve and do in the coming months and year.  It is also a good time for organizations to engage in developing or refining organizational goals, either to mark the start of the…
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Leading Yourself and Respecting Others Into the New Year

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Good leaders and managers know you can’t lead others until you know and can effectively lead yourself.  Understanding your own strengths and development needs helps you both respect yourself, and lead others.  This article focuses both on leadership and developing a culture of respect as we close out the year and look towards new beginnings….
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Customer Service Tips for Customers: Helping the Helpers Help You

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Most customer service tips are designed for the service providers. In this article, we change the perspective, as many of our readers are also Black Friday shoppers and gift givers. This article provides some tips for enjoying the day and helping customer service specialists help you most effectively. Decide Why You Are Going There are…
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Four Practical Ways to Celebrate Global Diversity Awareness Month

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In a separate article, we focused on what Global Diversity Awareness month is and why and how organizations can use it to strategically initiate or reevaluate Diversity and Inclusion initiatives. In this article, we focus on concrete and practical activities that any team, organization or individual can implement to jumpstart this work and celebrate the…
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Building Global Diversity Awareness in Your Organization

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There are many diversity-focused weeks and months throughout the year – many focusing on the uniqueness of a specific group or characteristic, or a different source of diversity.  In October, we celebrate Global Diversity Awareness Month.   What is Global Diversity Awareness Month? Global Diversity Awareness Month – celebrated in October – emerged after World…
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