Author Archives: Business Training Center from Pryor.com

Goal Setting Activities: From Process to Product to Outcome

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One challenge in creating goals is defining what the goal is. We generally have some sense that a goal is a future state or milestone, associated with some good thing. How do we translate that into goal statements that are specific, measurable, achievable, realistic and timely? Here’s an example. The CS Company relies on subcontractors…
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Reflecting on Resolutions: How to Achieve Your Goals

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New Year’s resolutions are – for many – a repeated annual ritual.  This year, let’s pause for a process check. How many of those resolutions have you achieved?  If you can look back on past years and name the resolutions you have successfully completed, then good for you! For many of us, however, resolutions are…
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A Goal Setting Worksheet: 9 Critical Questions

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Checklists are wonderful tools for systematically completing tasks. Filling out a familiar worksheet or answering a series of repeated questions helps train our mind to anticipate the process, making intimidating tasks more accessible. With that in mind, here are 9 critical questions to help you with achieving goals. What’s the goal? What is this goal…
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Project Management Techniques for Career Development

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As a project manager, you may have a stable team that stays with you from project to project, or you may have different team members for each project. Regardless of whether your team is permanent or temporary, as the project manager, you have both the opportunity and responsibility to engage in career development with your…
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Energizing and Engaging Your Audience: Four Questions for Effective Public Speaking

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Like most activities, preparation is the key in public speaking. Here are four questions to ask when you are preparing a talk that can help you maximize your impact with any group. Who is my audience and what is the context? These are basic questions, but too often, presenters are so focused preparing their content,…
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Public Speaking Anxiety?: It’s Just a Conversation

Public Speaking Anxiety?:  It's Just a Conversation thumbnail

I was 26 years old and had just learned that my presentation was selected for a large conference. There would be 200 people in the audience, the organizers told me, “so, be prepared.”  I was so excited! As the sun rose the day of the presentation, my excitement changed to panic. Despite all my preparation…
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Customer Service Training Activities: Stories and Strategies

The best team building activities allow people to have fun, while also creating something that will be useful to the team in the future. In this post, we share some small group activities to share with your customer service teams. First, form small groups of people that provide similar types of customer service: 4-5 people in…
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Group Problem Solving: Customer Service Challenges

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In this post, we offer an idea for a customer service call center exercise with groups of 10-60 people — you need a large space, chart paper and markers.  The goal is to allow people to share their customer service experiences — and fears — in a safe supportive forum. First, tape chart paper on…
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Rewarding Customer Service: Creative Gifts

Everyone likes to feel noticed and appreciated — and for staff working on the front lines with customers, a small reward or gift for the work they do can be particularly meaningful.  I once worked with an employee-centered customer service manager who has a great set of small symbolic gifts and rewards — each embossed…
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