Tag Archives: customer service best practice model

Deliver Great Customer Service Using Reversal Theory

Deliver Great Customer Service Using Reversal Theory thumbnail

Effective customer service requires understanding and responding to a customer’s motives and needs. When a need is met, the customer feels positive emotion.  When a need is not met, negative feelings may result. SAVE $10 AND TRAIN ON THIS TOPIC TODAY REGISTER NOW Reversal Theory is a psychological framework that provides a new customer service…
Read More

PRYOR+ 7-DAYS OF FREE TRAINING


Courses in Customer Service, Excel, HR, Leadership, OSHA and more. No credit card. No commitment. Individuals and teams.

Categories