Dealing with Conflict and Confrontation

You'll learn psychologically sound techniques proven to work on a variety of conflicts … even in situations charged with potentially destructive behavior such as temper tantrums, tensions, anxiety, fear, one-upmanship and flat-out lying.

Program Highlights

• The two primary reasons conflicts occur (and how to see them coming)

• Why people become enemies, and how to break the cycles that lead us to hostilities

• When conflict is good: five ways conflict can actually benefit you and your organization

• How to confront people in a way that minimizes defensiveness and hostility

• Best ways to deal with dirty tactics such as backstabbing, lying and sabotage

• The five classic conflict-resolution strategies, and the pros and cons of each