Live Seminars

• Front Desk Safety & Security
• Management Skills for Secretaries, Support Staff & Admin. Assistants
• Succeeding as an Administrative Professional
• The Administrative Assistant Conference

On-demand Courses

• 50 Training Activities for Administrative, Secretarial, and Support Staff
• Acting as Gatekeeper
• Anticipating Needs
• Assertiveness Skills for the Receptionist
• Be the Point Person
• Detail-Oriented Skill Development
• Effective Telephone Communication Skills for Receptionists
• Making Travel Arrangements
• Managing the Front Desk
• Organization: Calendars
• Organization: Emails
• Organization: Filing Systems
• Organization: Taking Inventory
• Organization: Voicemails
• Planning and Coordinating Events
• Preparing a Room for a Meeting
• Prioritization Techniques
• Professional Telephone Skills
• Routing a Problem
• Safety & Security Begins at the Front Desk
• Telephone Techniques: Angry Callers
• Telephone Techniques: Greeting
• Telephone Techniques: Hold, Please
• Telephone Techniques: Phone Etiquette
• Telephone Techniques: Taking Calls
• Telephone Techniques: Taking Messages
• The Exceptional Secretary, Administrative Professional and Executive Assistant

On-demand Courses

• AI Business Essentials Part 1: ChatGPT
• Basics: Introduction to Business Math
• Basics: Multiplying and Dividing Signed Numbers
• Basics: Positive and Negative Numbers
• Be a Math Rockstar
• Be a Math Rockstar Part 2!
• Best Practices for Remote Workers
• Business Meals: Attending a Business Meal
• Business Meals: Hosting a Business Meal
• Business Planning for Beginners
• Business statistics: Mean, Median and Mode
• Business statistics: Standard Deviation
• Business statistics: The Bell Curve
• Business statistics: Variance
• Business statistics: Weighted Averages
• Business statistics: When to Use Mean, Median and Mode
• Change Management: Change Behaviors
• Change Management: Change for Managers
• Change Management: Change Model
• Change Management: Change Phases
• Complete Interviewing Skills Part 1
• Complete Interviewing Skills Part 2
• Complete Interviewing Skills Part 3
• Complete Interviewing Skills Part 4
• Complete Interviewing Skills Part 5
• Concept Evaluation: Finding Support
• Concept Evaluation: Identifying Opportunities
• Concept Evaluation: Making Decisions
• Conversions: Decimal to Percent and Fraction
• Conversions: Fraction to Decimal and Percent
• Conversions: Percent to Decimal and Fraction
• Crafting Effective Meeting Agendas: Designing Meeting Agenda Topic Questions
• Creativity: 01. Getting Creative
• Creativity: 02. Logic vs Creativity
• Creativity: 03. Techniques
• Creativity: 04. Defining Problems
• Creativity: 05. Generate and Evaluate
• Creativity: 06. Staying Creative
• Critical Observation
• Critical Thinking: Asking Effective Questions
• Decimals: Adding and Subtracting Decimals
• Decimals: Dividing Decimals
• Decimals: Introduction to Decimals
• Decimals: Multiplying Decimals
• Decimals: Rounding Decimals
• Decimals: Scientific Notation
• Decimals: Significant Digits
• Do You Need a Meeting? Infographic
• Effective Leadership Communication: When to Leverage Town Hall Meetings
• Estimation: Computing Estimation
• Estimation: Visual Estimation
• Estimation: What, When, and Why to Use
• Ethics Essentials: 4 Steps for Handling Potentially Unethical Situations
• Ethics Essentials: Common Ethical Traps in Business
• Ethics Essentials: Cultivating an Ethical Work Culture
• Ethics Essentials: Draft and Maintain a Statement of Values
• Ethics Essentials: Ethical Decision Making
• Ethics Essentials: Expressing Ethics to Customers
• Ethics Essentials: How to Avoid and Prevent Unethical Behavior
• Ethics Essentials: The Benefits of Being Ethical
• Ethics Essentials: What are Business Ethics?
• Ethics For Managers
• Ethics for Small Businesses
• Focusing Your Perspective: Locus of Control
• Focusing Your Perspective: The Circles of Control
• Fun at Work: 01: The Importance of Humor
• Fun at Work: 02: What's Funny?
• Fun at Work: 03: What's NOT Funny?
• Gathering Data: Costs and Benefits
• Gathering Data: Identifying and Addressing Risks
• Gathering Data: SWOT Analysis
• Gathering Data: Understanding Financial Metrics
• How Much Does Your Meeting Cost?
• How to Deal with Workplace Changes: How to Avoid Getting Laid Off
• How to Deal with Workplace Changes: When a Coworker Leaves
• How To Work a Room: After The Event
• How To Work a Room: Attending an Event
• How To Work a Room: Preparing for an Event
• Insider Trading
• Insider Trading Prevention
• Introduction to Math: Adding and Subtracting
• Introduction to Math: Choosing the Right Operation
• Introduction to Math: Estimation Basics
• Introduction to Math: Fighting the Fear
• Introduction to Math: Finding Averages
• Introduction to Math: Inequalities
• Introduction to Math: Multiplying and Dividing
• Introduction to Math: Positive and Negative Numbers
• Introduction to Math: Understanding Decimals
• Introduction to Math: Understanding Fractions
• Introduction to Math: Understanding Percentages
• Introduction to Math: Understanding the Metric System
• Job Offer Math: Benefits by the Numbers
• Job Offer Math: Cost of Living Comparisons
• Job Offer Math: Medical Insurance Basics
• Job Offer Math: Understanding a Job Offer
• Leading Group Discussions: 4 Types of Questions Facilitators Should Ask
• Leading Group Discussions: 8 Roles of a Great Facilitator
• Leading Group Discussions: Effective Conflict Management for Facilitators
• Leading Group Discussions: Facilitating in a Remote or Hybrid Work Environment
• Leading Group Discussions: How Facilitators Can Encourage Participation
• Managing Meetings
• Mastering Meeting Agendas: 5 Essential Components for Productive and Effective Meetings
• Mastering Team Meetings: Transforming Time Drains into Productive Sessions
• Maximizing Meeting Success: Pre-Meeting Preparation
• Maximizing One-on-One Meetings: Questions to Ask Your Boss In Your Next One-on-One Meeting
• New Employee Math: Budgeting Basics
• New Employee Math: How to Fill Out a W-4
• New Employee Math: Investment Basics
• New Employee Math: Retirement Savings Basics
• New Employee Math: Savings
• New Employee Math: Taxation Basics
• New Employee Math: Your First Paycheck
• Office Etiquette
• Office Etiquette: Appearance
• Office Etiquette: Environment
• Office Etiquette: Food
• Office Etiquette: Interactions
• Optimizing One-on-One Meetings: Building Rapport
• Optimizing One-on-One Meetings: Following Up
• Optimizing One-on-One Meetings: Managing Performance
• Optimizing One-on-One Meetings: Structuring Your Meeting
• Percents: Calculating from a Survey
• Percents: Discounts and Markup
• Percents: Growth and Loss
• Percents: Margin
• Percents: Percentiles
• Proper Introductions: In-Person Introductions
• Quick Reference: Effective Meeting Management
• Ratios: Calculating Ratios
• Ratios: Solving Proportion Equations
• SCAMPER Brainstorming
• Specialized Math: Calculating Production Costs
• Specialized Math: Compound vs. Simple Interest
• Specialized Math: Determining Pricing
• Specialized Math: Interest Rates
• Specialized Math: Inventory Basics
• Specialized Math: Mark-ups and Mark-downs
• Specialized Math: Net vs. Gross
• Specialized Math: Payroll Basics
• Specialized Math: Understanding Annuities
• Specialized Math: Understanding Loans
• Specialized Math: Understanding Profits and Profit Margins
• Specialized Math: Understanding Ratios, Proportions, and Percentages
• Specialized Math: Understanding ROI
• Statistics: Data Analysis Basics
• Statistics: Introduction to Statistics
• Statistics: Organizing Data
• Statistics: Understanding Probability
• Telling the Story: After Approval
• Telling the Story: Presentation
• Telling the Story: The Art of Persuasion
• Telling the Story: Writing a Proposal
• The Impact of Social Media Within Your Organization
• The Virtual Interview: During Your Virtual Interview
• The Virtual Interview: Preparing for Your Virtual Interview
• This vs. That: Assertive vs. Aggressive
• This vs. That: Compromise vs. Cave
• This vs. That: Concise vs. Curt
• This vs. That: Confident vs. Conceited
• This vs. That: Finished vs. Flawless
• This vs. That: Persistent vs. Pestering
• This vs. That: Reserved vs. Rude
• Using Generative AI for Business: ChatGPT for Customer Support
• Using Generative AI for Business: ChatGPT for Data Analysis
• Using Generative AI for Business: ChatGPT for Human Resources
• Using Generative AI for Business: ChatGPT for Internal Communication
• Using Generative AI for Business: ChatGPT for Marketing
• Using Generative AI for Business: Ethical Considerations and Best Practices
• Using Generative AI for Business: Using ChatGPT in Business Settings
• Video Conferencing Etiquette
• Video Conferencing: Appearance
• Video Conferencing: Audio
• Video Conferencing: Camera
• Video Conferencing: General Tips
• Video Conferencing: Lighting
• Video Conferencing: Location
• Working Remotely
• Working Virtually: Body Language in Virtual Meetings
• Working Virtually: Building and Maintaining Sales Relationships
• Working Virtually: Collaborating in a Digital Work World
• Working Virtually: Networking in a Virtual World
• Working Virtually: Setting Up Your Virtual Workspace
• Working Virtually: Time Management in a Work-from-Home World
• Working Virtually: Working Virtually with Your Boss

Live Seminars

• Business Writing for Results
• Email Writing for the Workplace
• How to Write Killer Copy
• Mistake-Free Grammar & Proofreading

On-demand Courses

• Bad Email Habits: What Message Are You Sending?
• Be a Grammar Genius!
• Be a Pronoun Expert!
• Business Writing and Editing for Professionals
• Business Writing Essentials: Components of a Business Letter
• Business Writing Essentials: Composing Effective Reports
• Business Writing Essentials: Conquering the Blank Page
• Business Writing Essentials: Elements of a Professional Email
• Business Writing Essentials: Reviewing Your Document
• Business Writing Essentials: Writing an Imperfect First Draft
• Business Writing Essentials: Writing Paragraphs
• Business Writing Essentials: Writing Sentences
• Business Writing: Abbreviations
• Business Writing: Acronyms
• Business Writing: Appropriate Language
• Business Writing: Executive Reports & Memos
• Business Writing: Misused Words
• Business Writing: Processes
• Business Writing: Proposals
• Business Writing: Sentences and Paragraphs
• Clear Up the Grammar Confusion
• Common Comma Errors
• Commonly Misused Words - Skills and Drills
• Conquering Your Inbox Before It Conquers You
• Email Etiquette Infographic
• Grammar Guide Essentials: Abbreviations
• Grammar Guide Essentials: Active and Passive Verbs
• Grammar Guide Essentials: Adjectives
• Grammar Guide Essentials: Adverbs
• Grammar Guide Essentials: Apostrophes
• Grammar Guide Essentials: Colons and Semicolons
• Grammar Guide Essentials: Commas
• Grammar Guide Essentials: Common Errors
• Grammar Guide Essentials: End Punctuation
• Grammar Guide Essentials: Indefinite Pronouns
• Grammar Guide Essentials: Interrogative Pronouns
• Grammar Guide Essentials: Irregular Verbs
• Grammar Guide Essentials: Misused Words
• Grammar Guide Essentials: Parentheses
• Grammar Guide Essentials: Personal Pronouns
• Grammar Guide Essentials: Plural Nouns
• Grammar Guide Essentials: Quotation Marks
• Grammar Guide Essentials: Regular Verbs
• Grammar Guide Essentials: Sentences and Paragraphs
• Grammar Shootout - SkillBuilder Game
• Great Grammar and Painless Proofreading
• Knowledge Check: Basic Grammar and Proofreading
• Lunch and Learn: Business Writing Practice
• Lunch and Learn: Organizing Writing
• Lunch and Learn: Proofreading Practice
• Note-Taking: Note-Taking Basics
• Note-Taking: Note-Taking Strategies
• Note-Taking: Producing Official Minutes
• Note-Taking: Writing and Typing Ergonomics
• Political Awareness in Government Agencies
• Proofreading: Creating a Cheat Sheet
• Proofreading: How to Proofread
• Proofreading: Spell Check and Autocorrect
• Proofreading: Top 10 Writing Mistakes
• Proposals That Work for Government Agencies
• Punctuation: Apostrophes
• Punctuation: Commas
• Punctuation: Ending Sentences
• Punctuation: Quotation Marks
• Punctuation: Semicolons and Colons
• Quick Reference: Digital Communication Checklist
• Sentence Construction - Skills and Drills
• Technical Writing
• Thank You Notes
• Using Active Voice - Skills and Drills
• Using Numbers in Sentences - Skills and Drills
• Writing Basics: Capitalization
• Writing Basics: Parts of a Sentence
• Writing Basics: Parts of Speech
• Writing Basics: Why Care About Writing?
• Writing Clearly: Active Voice vs. Passive Voice
• Writing Clearly: Fragments and Run-Ons
• Writing Clearly: Organize Your Writing
• Writing Clearly: Thinking About Tone
• Writing Conversationally
• Writing for the Web
• Writing in Plain Language: Lesson 1 - Introduction
• Writing in Plain Language: Lesson 10 - Writing Shorter Paragraphs
• Writing in Plain Language: Lesson 11 - Using Bulleted Lists
• Writing in Plain Language: Lesson 12 - Practicing
• Writing in Plain Language: Lesson 2 - Organizing Your Content
• Writing in Plain Language: Lesson 3 - Writing Shorter Sentences
• Writing in Plain Language: Lesson 4 - Using the Readability Tool
• Writing in Plain Language: Lesson 5 - Using Active Voice
• Writing in Plain Language: Lesson 6 - Choosing Your Words
• Writing in Plain Language: Lesson 7 - Writing Plain for Business
• Writing in Plain Language: Lesson 8 - Using Your Audience s Language
• Writing in Plain Language: Lesson 9 - Using Emphasis

Live Seminars

• How to Avoid Bad Communication Habits
• How to Become a Great Communicator
• How to Become a Great Communicator
• How to Communicate with Tact and Professionalism (2-Day)
• How to Communicate with Tact and Professionalism (2-Day)
• How to Handle Emotionally Charged Situations in the Workplace
• The Introvert's Guide to Handling Conflict and Communication

On-demand Courses

• Active Listening Fundamentals: Develop Your Listening Skills
• Active Listening Fundamentals: Develop Your Listening Skills (Spanish)
• Active Listening Fundamentals: Overcoming Barriers to Listening
• Active Listening Fundamentals: Overcoming Barriers to Listening (Spanish)
• Active Listening Skills to Improve Communication
• Assertive Communication: The Continuum
• Assertive Communication: The Nonverbal Side
• Assertive Communication: The Three-Part Model
• Assertive Communication: Tips for Naturally Aggressive People
• Assertive Communication: Tips for Naturally Passive People
• Assertive Communication: Tips for Self-Regulation
• Assertive Verbal Skills: Communication Techniques
• Assertive Verbal Skills: Dealing With Manipulation
• Assertive Verbal Skills: Developing Assertiveness
• Assertiveness Challenge: Do You Use The Four R's?
• Barriers to Effective Communication
• Become a Better Listener: Enhance Your Recall
• Become a Better Listener: Enhance Your Recall (Spanish)
• Become a Better Listener: Evaluate Content
• Become a Better Listener: Evaluate Content (Spanish)
• Become a Better Listener: Listen for Subtle Cues
• Become a Better Listener: Listen for Subtle Cues (Spanish)
• Become a Better Listener: Listen with Empathy
• Become a Better Listener: Listen with Empathy (Spanish)
• Become A Better Listener: Listening Skills Assessment
• Become a Better Listener: Understand the Big Picture (Spanish)
• Become a Better Listener: Understanding the Big Picture
• Brain Bites - Empathy: The Key to Active Listening: Lesson 1 - What is Empathy?
• Brain Bites - Empathy: The Key to Active Listening: Lesson 2 - Empathy and Emotional Intelligence
• Brain Bites - Empathy: The Key to Active Listening: Lesson 3 - Identifying Emotions of Others
• Brain Bites - Empathy: The Key to Active Listening: Lesson 4 - Communicating Empathy
• Brain Bites - Empathy: The Key to Active Listening: Lesson 5 - Empathy in the Digital Age
• Building Influence in the Workplace
• Colorful Connections - Communication Basics (P)
• Colorful Connections - Recognizing the Personalities (P)
• Colorful Connections - Team Building Basics (P)
• Communicating with Confidence
• Communicating with the C-Suite: If You Have an Idea
• Communicating with the C-Suite: If You Want to Impress
• Communicating with the C-Suite: Saying You Disagree
• Communicating with the C-Suite: When They're New
• Communicating with the C-Suite: When You're New
• Communication: Art of Small Talk
• Communication: Avoid Overcommunication and Share Your Message Effectively
• Communication: Become a Relatable and Approachable Manager
• Communication: Become an Empathetic Assertive Leader
• Communication: Bridge the Generational Gaps
• Communication: Communicating with Respect and Professionalism
• Communication: Communication Fundamentals
• Communication: Confident Communication
• Communication: Confident Communication in a Professional Work Environment
• Communication: Connect with Others Using Nonverbal Cues
• Communication: Ensure Your Apology is Received and Believed
• Communication: How to Make Efficient Phone Calls
• Communication: How to Talk to Upset Customers
• Communication: How to Talk to Your Boss
• Communication: Instant Messaging at Work
• Communication: Know When to Use Email
• Communication: Lead More Effectively with Open Transparency
• Communication: Navigating Large Organization Communication Guidelines
• Communication: Plan and Lead a Successful Meeting
• Communication: Storytelling as a Tool
• Communication: The Power of Saying No
• Communication: Use Live Chat Effectively with Customers
• Communication: When and How to Use Humor at Work
• Conflict Resolution: Manage Conflict Situations
• Conflict Resolution: Manage Your Emotions
• Conflict Resolution: Respond to Tension
• Conflict Resolution: Workplace Tension
• Confronting Workplace Conflict
• Creating Collaboration: How to Collaborate
• Creating Collaboration: The Process
• Cross-Cultural Considerations: 01. What Is Culture?
• Cross-Cultural Considerations: 02. What's Your Culture?
• Cross-Cultural Considerations: 03. Cultural Intelligence
• Cross-Cultural Considerations: 04. Working Across Cultures
• Cross-Cultural Considerations: 05. The Concept of Time
• Dealing with Anger and Emotions: Quick Tips
• Dealing with Anger and Emotions: Quick Tips (French)
• Dealing with Anger and Emotions: Quick Tips (French-Canadian)
• Dealing with Anger and Emotions: Quick Tips (Spanish)
• Dealing With Difficult Coworkers: The Complainer
• Dealing With Difficult Coworkers: The Gossip
• Dealing With Difficult Coworkers: The Nitpicker
• Dealing With Difficult Coworkers: The Nonresponder
• Dealing With Difficult Coworkers: The Procrastinator
• Dealing with Difficult Parents
• Defining Moments
• Determining the Styles of Others
• DiSC Activity: Navigating Conflict as a Compliant (C) Personality
• DiSC Activity: Navigating Conflict as a Dominant (D) Personality
• DiSC Activity: Navigating Conflict as a Steady (S) Personality
• DiSC Activity: Navigating Conflict as an Influential (I) Personality
• DiSC for Everyone: Be the Best 'Type C' You Can Be
• DiSC for Everyone: Be the Best 'Type D' You Can Be
• DiSC for Everyone: Be the Best 'Type I' You Can Be
• DiSC for Everyone: Be the Best 'Type S' You Can Be
• DiSC for Everyone: Understanding Blended Styles
• DiSC for Everyone: Understanding DISC
• DISC for Managers: An Introduction to DISC
• DISC for Managers: Creating a DISC Informed Management Strategy
• DISC for Managers: Managing a DISC Diverse Team
• DISC for Managers: Motivating and Engaging Employees Using DISC
• DISC for Managers: Recognizing DISC Profiles in Others
• DISC for Managers: Tailoring Your Communication Style
• DISC for Managers: Understanding Your Own DISC Profile
• DISC for Managers: Using DISC for Performance Management
• DISC: 01. Introduction to DISC
• DISC: 02. DISC Questionnaire
• DISC: 03. Understanding DISC Styles
• DISC: 05. High D
• DISC: 06. High I
• DISC: 07. High S
• DISC: 08. High C
• DISC: 09. Mixing DISC Styles
• Effective Digital Communication: Avoid Misunderstandings
• Effective Digital Communication: Avoid Time-Wasting Mistakes
• Effective Digital Communication: Maximize Impact & Response
• Effective Digital Communication: Minimize Confusion Through Consistency
• Emotional Intelligence: The Keys to Working More Effectively with Others
• Employee Emotional Intelligence: A Starter's Guide to Emotional Intelligence
• Employee Emotional Intelligence: Emotional Motivation and Resilience
• Employee Emotional Intelligence: Emotionally Intelligent Communication
• Employee Emotional Intelligence: Empathy - Understanding Others
• Employee Emotional Intelligence: Interpersonal Skills and Relationships Management
• Employee Emotional Intelligence: Self-awareness and Self-control
• Employee Emotional Intelligence: Teamwork and Collaborative EI Dynamics
• EQ Toolbox: Becoming Socially Aware (French)
• EQ Toolbox: Becoming Socially Aware (French-Canadian)
• EQ Toolbox: Becoming Socially Aware (Spanish)
• EQ Toolbox: How to be More Self-Aware (French)
• EQ Toolbox: How to be More Self-Aware (French-Canadian)
• EQ Toolbox: How to be More Self-Aware (Spanish)
• EQ Toolbox: How to Express Empathy (French)
• EQ Toolbox: How to Express Empathy (French-Canadian)
• EQ Toolbox: How to Express Empathy (Spanish)
• EQ Toolbox: Managing Your Relationships (French)
• EQ Toolbox: Managing Your Relationships (French-Canadian)
• EQ Toolbox: Managing Your Relationships (Spanish)
• Foundations of Assertive Communication
• Foundations of Assertive Communication (French)
• Foundations of Assertive Communication (French-Canadian)
• Foundations of Assertive Communication (Spanish)
• Handling Conflict: An Employees' Guide
• Healthy Communication: 02. How to Communicate Well at Work
• How to Be a Great Conversationalist
• How to Be Assertive - Not Aggressive (French)
• How to Be Assertive - Not Aggressive (French-Canadian)
• How to Be Assertive - Not Aggressive (Spanish)
• How to Handle Politically Charged Situations at Work
• How to Manage Emotions in the Workplace
• Interpersonal Communication
• Introduction to Negotiation
• Introduction to Negotiation (French)
• Introduction to Negotiation (French-Canadian)
• Introduction to Negotiation (Spanish)
• Leading with DISC: 01. Leading a High D
• Leading with DISC: 02. Leading a High I
• Leading with DISC: 03. Leading a High S
• Leading with DISC: 04. Leading a High C
• Lunch and Learn: Confident Communication
• Lunch and Learn: Delivering Bad News
• Lunch and Learn: Email Etiquette
• Lunch and Learn: Negotiation Practice
• Lunch and Learn: Practice Saying No
• Making Group Decisions
• Making Meetings Work
• Making Them Believe
• Manage Yourself in the Midst of Conflict
• Manage Yourself in the Midst of Conflict (French)
• Manage Yourself in the Midst of Conflict (French-Canadian)
• Manage Yourself in the Midst of Conflict (Spanish)
• Managing Conflict in Special Circumstances
• Managing Conflict in Special Circumstances (French)
• Managing Conflict in Special Circumstances (French-Canadian)
• Managing Conflict in Special Circumstances (Spanish)
• Managing Conflict Step-by-Step
• Managing Conflict Step-by-Step (French)
• Managing Conflict Step-by-Step (French-Canadian)
• Managing Conflict Step-by-Step (Spanish)
• Managing Negativity: Dealing with Chronic Complainers
• Managing Negativity: Eliminating Gossip in Your Team
• Managing Negativity: Setting an Example of Positivity
• Manipulative Communication: Identifying Manipulative Communicators
• Manipulative Communication: Working With Manipulative Communicators
• Mastering Communication Skills With Tact and Confidence
• Overcoming Negativity: 7 Habits of Positive People
• Overcoming Negativity: Dealing with Negativity
• Overcoming Negativity: Turning Negativity into Positivity
• Overcoming Negativity: What if You Are the Problem?
• Persuasion in Business Communications
• Persuasion: The Art of Communication: Lesson 1 - The Core of Communication
• Persuasion: The Art of Communication: Lesson 10 - Framing
• Persuasion: The Art of Communication: Lesson 11 - Other Tips
• Persuasion: The Art of Communication: Lesson 2 - Understanding the Persuasion Situation
• Persuasion: The Art of Communication: Lesson 3 - Essential Elements of Persuasion
• Persuasion: The Art of Communication: Lesson 4 - Logical Data
• Persuasion: The Art of Communication: Lesson 5 - Reputation and Character
• Persuasion: The Art of Communication: Lesson 6 - Emotional or Passionate Appeals
• Persuasion: The Art of Communication: Lesson 7 - Recognizing the Different Elements
• Persuasion: The Art of Communication: Lesson 8 - Neuro-Linguistic Programming (NLP), Part 1
• Persuasion: The Art of Communication: Lesson 9 - NLP, Part 2
• Persuasive Communication: 01. Introduction
• Powerful Listening Skills (French)
• Powerful Listening Skills (French-Canadian)
• Practice: Assertive Communication
• Practice: Stealth vs. Direct Messages
• Presentation Room Set Up Infographic
• Presentation Skills Basics: After the Presentation
• Presentation Skills Basics: Audio Visuals
• Presentation Skills Basics: Closing and Q&A
• Presentation Skills Basics: Creating Slides
• Presentation Skills Basics: Designing Handouts
• Presentation Skills Basics: Handling Distractions
• Presentation Skills Basics: Know Your Audience
• Presentation Skills Basics: Psyching Up, Not Out
• Presentation Skills Basics: Punching Up your Presentation
• Presentation Skills Basics: Setting the Stage
• Presentation Skills Basics: Setting Up Your Presentation
• Presentation Skills Basics: Structuring Your Presentation
• Putdown Offenders
• Quick Tips: Engaging Difficult Participants
• Self-Assessment: Are You Assertive?
• Self-Assessment: Comfort With Open Dialogue
• Self-Assessment: Emotional Intelligence
• Self-Assessment: Listening and Dialogue Skills
• Self-Assessment: What's Your Communication Style?
• Simple Scripts for Problems at Work
• Speak Up and Be Heard! A Confidence-Boosting Course for Women
• Speech Writing
• Storytelling in Business: Lesson 1 - Why Storytelling
• Storytelling in Business: Lesson 2 - Where to Use Storytelling in the Workplace
• Storytelling in Business: Lesson 3 - Strategic Storytelling in Presentations
• Storytelling in Business: Lesson 4 - Personal Story Generator, Part 1
• Storytelling in Business: Lesson 5 - Personal Story Generator, Part 2
• Storytelling in Business: Lesson 6 - Story Files
• Storytelling in Business: Lesson 7 - Finding Your Stories
• Storytelling in Business: Lesson 8 - Capturing Business Stories
• Storytelling in Business: Lesson 9 - Storytelling Tips
• Straight Talk On Bad Language
• Styles of Negotiation
• Styles of Negotiation (French)
• Styles of Negotiation (French-Canadian)
• Styles of Negotiation (Spanish)
• The Art of Nonverbal Communication (French)
• The Art of Nonverbal Communication (French-Canadian)
• The Art of Nonverbal Communication (Spanish)
• The Basics of Emotional Intelligence (French)
• The Basics of Emotional Intelligence (French-Canadian)
• The Basics of Emotional Intelligence (Spanish)
• Using DISC for Conflict Resolution: Compliant Personalities
• Using DISC for Conflict Resolution: Dominant Personalities
• Using DISC for Conflict Resolution: Influential Personalities
• Using DISC for Conflict Resolution: Steady Personalities
• Using DISC for Conflict Resolution: Understanding the Personalities
• Verbal Communication
• What Kind of Communicator Are You?

Live Seminars

• Microsoft 365® PowerPoint® Training
• Advanced Microsoft® Excel®-Macros, PivotTables, Charts and More
• Maximizing Productivity with Microsoft® Teams
• Microsoft Excel Automation and Power Queries
• Microsoft® Access® - Database Design, Queries and Reports
• Microsoft® Excel® Basics
• Microsoft® Excel®: Beyond the Basics

On-demand Courses

• 60 Minutes of Access® Secrets
• 60 Minutes of Adobe® Acrobat® Secrets
• 60 Minutes of Excel 2013 Secrets
• 60 Minutes of Excel Secrets
• 60 Minutes of Microsoft Outlook Secrets
• 60 Minutes of Microsoft® PowerPoint® Secrets
• 60 Minutes of Outlook® 2013 Secrets
• 60 Minutes of Photoshop® Secrets
• Accept or Decline a Task Assignment in Microsoft® Outlook® 2016
• Accept or Decline a Task Assignment in Microsoft® Outlook® 2016 - eTip
• Acrobat® X Pro: Advanced
• Acrobat® X Pro: Basic
• Add a Bookmark to an Audio or Video Clip in Microsoft® PowerPoint® 2016
• Add a Bookmark to an Audio or Video Clip in Microsoft® PowerPoint® 2016 - eTip
• Add a Button to a Form in Microsoft® Access® 2016
• Add a Button to a Form in Microsoft® Access® 2016 - eTip
• Add a Lookup Field to a Form in Microsoft® Access® 2016
• Add a Lookup Field to a Form in Microsoft® Access® 2016 - eTip
• Add a New Contact in Microsoft® Outlook® 2016
• Add a New Contact in Microsoft® Outlook® 2016 - eTip
• Add a Picture or Illustration to your Presentation in Microsoft® PowerPoint® 2016
• Add a Picture or Illustration to your Presentation in Microsoft® PowerPoint® 2016 - eTip
• Add A Screen Recording to Your Presentation NEW! in Microsoft® PowerPoint® 2016
• Add A Screen Recording to Your Presentation NEW! in Microsoft® PowerPoint® 2016 - eTip
• Add a Screenshot to Your Presentation in Microsoft® PowerPoint® 2016
• Add a Screenshot to Your Presentation in Microsoft® PowerPoint® 2016 - eTip
• Add a Table to a Document in Microsoft® Word 2016
• Add a Table to a Document in Microsoft® Word 2016 - eTip
• Add a User Defined Field in Microsoft® Outlook® 2016 - eTip
• Add a User-Defined Field in Microsoft® Outlook® 2016
• Add a Video to a Presentation in Microsoft® PowerPoint® 2016
• Add an Automatic Sort to a Query in Microsoft® Access® 2016
• Add an Automatic Sort to a Query in Microsoft® Access® 2016 - eTip
• Add Audio to a Presentation in Microsoft® PowerPoint® 2016
• Add Audio to a Presentation in Microsoft® PowerPoint® 2016 - eTip
• Add Graphics to Messages in Microsoft® Outlook® 2016
• Add Graphics to Messages in Microsoft® Outlook® 2016 - eTip
• Add Headers and Footers in Microsoft® PowerPoint® 2016
• Add Headers and Footers in Microsoft® PowerPoint® 2016 - eTip
• Add Information to Page Headers and Footers in Microsoft® Word 2016
• Add Information to Page Headers and Footers in Microsoft® Word 2016 - eTip
• Add Information to the Tops or Bottoms of Printed Pages in Microsoft® Excel® 2016
• Add Information to the Tops or Bottoms of Printed Pages in Microsoft® Excel® 2016 - eTip
• Add Style to Images in Microsoft® PowerPoint® 2016
• Add Style to Images in Microsoft® PowerPoint® 2016 - eTip
• Add Style to Images in Microsoft® Word 2016
• Add Style to Images in Microsoft® Word 2016 - eTip
• Add Video to a Presentation in Microsoft® PowerPoint® 2016 - eTip
• Add Voting and Tracking Options to an Email in Microsoft® Outlook® 2016
• Add Voting and Tracking Options to an Email in Microsoft® Outlook® 2016 - eTip
• Add, Respond to, and Delete Reviewer Comments in Microsoft® PowerPoint® 2016
• Add, Respond to, and Delete Reviewer Comments in Microsoft® PowerPoint® 2016 - eTip
• Add, Respond to, and Delete Reviewer Comments in Microsoft® Word 2016
• Add, Respond to, and Delete Reviewer Comments in Microsoft® Word 2016 - eTip
• Adjust Document Margins in Microsoft® Word 2016
• Adjust Document Margins in Microsoft® Word 2016 - eTip
• Adjust Line and Paragraph Spacing in Microsoft® Word 2016
• Adjust Line and Paragraph Spacing in Microsoft® Word 2016 - eTip
• Adjust Row Height and Column Width in Microsoft® Excel® 2016
• Adjust Row Height and Column Width in Microsoft® Excel® 2016 - eTip
• Adjust Slide Size in Microsoft® PowerPoint® 2016
• Adjust Slide Size in Microsoft® PowerPoint® 2016 - eTip
• Adjust Text Alignment and Tabs in Microsoft® Word 2016
• Adjust Text Alignment and Tabs in Microsoft® Word 2016 - eTip
• Adobe Acrobat DC Essentials: Lesson 1 - Introduction to Acrobat
• Adobe Acrobat DC Essentials: Lesson 10 - Modifying PDF Documents
• Adobe Acrobat DC Essentials: Lesson 11 - Editing Content
• Adobe Acrobat DC Essentials: Lesson 12 - Adding Page Elements
• Adobe Acrobat DC Essentials: Lesson 13 - Comments and Markup
• Adobe Acrobat DC Essentials: Lesson 14 - Compare Documents
• Adobe Acrobat DC Essentials: Lesson 15 - Initiate Shared Reviews, Part 1
• Adobe Acrobat DC Essentials: Lesson 16 - Initiate Shared Reviews, Part 2
• Adobe Acrobat DC Essentials: Lesson 17 - Digital Signatures
• Adobe Acrobat DC Essentials: Lesson 18 - Optimizing PDFs, Part 1
• Adobe Acrobat DC Essentials: Lesson 19 - Optimizing PDFs, Part 2
• Adobe Acrobat DC Essentials: Lesson 2 - Navigating in a Document
• Adobe Acrobat DC Essentials: Lesson 3 - Creating a PDF Document
• Adobe Acrobat DC Essentials: Lesson 4 - Creating PDFs from a Webpage
• Adobe Acrobat DC Essentials: Lesson 5 - PDF Portfolios
• Adobe Acrobat DC Essentials: Lesson 6 - Using Find
• Adobe Acrobat DC Essentials: Lesson 7 - Advanced Search
• Adobe Acrobat DC Essentials: Lesson 8 - Bookmarks
• Adobe Acrobat DC Essentials: Lesson 9 - Links and Buttons
• Advanced Microsoft® Excel® Tips for the Power User
• Advanced Tips and Techniques for Microsoft® Word Users
• Aggregate Query Data in Microsoft® Access® 2016
• Aggregate Query Data in Microsoft® Access® 2016 - eTip
• AI Business Essentials Part 2: Microsoft Copilot
• Animate a Chart in Microsoft® PowerPoint® 2016
• Animate a Chart in Microsoft® PowerPoint® 2016 - eTip
• Animate a SmartArt Graphic in Microsoft® PowerPoint® 2016
• Animate a SmartArt Graphic in Microsoft® PowerPoint® 2016 - eTip
• Animate Text and Images in Microsoft® PowerPoint® 2016
• Animate Text and Images in Microsoft® PowerPoint® 2016 - eTip
• Apply a Consistent Look and Feel to a Document in Microsoft® Word 2016
• Apply a Consistent Look and Feel to a Document in Microsoft® Word 2016 - eTip
• Apply a Consistent Look and Feel to a Presentation in Microsoft® PowerPoint® 2016
• Apply a Consistent Look and Feel to a Presentation in Microsoft® PowerPoint® 2016 - eTip
• Apply a Follow Up Flag to an Item in Microsoft® Outlook® 2016
• Apply a Follow Up Flag to an Item in Microsoft® Outlook® 2016 - eTip
• Apply a Watermark to a Page in Microsoft® Word 2016
• Apply a Watermark to a Page in Microsoft® Word 2016 - eTip
• Apply Advanced Formatting to Numbers, Dates, and Times in Microsoft® Excel® 2016
• Apply Advanced Formatting to Numbers, Dates, and Times in Microsoft® Excel® 2016 - eTip
• Apply Borders and Shading to Text or a Page in Microsoft® Word 2016
• Apply Borders and Shading to Text or a Page in Microsoft® Word 2016 - eTip
• Apply Filters in Microsoft® Access® 2016
• Apply Filters in Microsoft® Access® 2016 - eTip
• Apply Password Security to a Document in Microsoft® Word 2016
• Apply Password Security to a Document in Microsoft® Word 2016 - eTip
• Apply Simple Formatting to Numbers, Dates, and Times in Microsoft® Excel® 2016
• Apply Simple Formatting to Numbers, Dates, and Times in Microsoft® Excel® 2016 - eTip
• Apply Styles to Text in Microsoft® Word 2016
• Apply Styles to Text in Microsoft® Word 2016 - eTip
• Archive Old Data with AutoArchive in Microsoft® Outlook® 2016
• Archive Old Data with AutoArchive in Microsoft® Outlook® 2016 - eTip
• Arrange Images Around Text in Microsoft® Word 2016
• Arrange Images Around Text in Microsoft® Word 2016 - eTip
• Arrange Text in Columns in Microsoft® Word 2016
• Arrange Text in Columns in Microsoft® Word 2016 - eTip
• Assign a Primary Key in Microsoft® Access® 2016
• Assign a Primary Key in Microsoft® Access® 2016 - eTip
• Assign a Task to Another Outlook® User in Microsoft® Outlook® 2016
• Assign a Task to Another Outlook® User in Microsoft® Outlook® 2016 - eTip
• Attach a File to Your Message in Microsoft® Outlook® 2016
• Attach a File to Your Message in Microsoft® Outlook® 2016 - eTip
• Bookmark Groups of Cells for Easy Reference in Microsoft® Excel® 2016
• Bookmark Groups of Cells for Easy Reference in Microsoft® Excel® 2016 - eTip
• Brain Bites - Microsoft Loop
• Brain Bites - Using Windows 10: Lesson 1 - Introduction
• Brain Bites - Using Windows 10: Lesson 2 - Using Windows 10
• Brain Bites - Using Windows 10: Lesson 3 - Cortana and Search
• Brain Bites - Using Windows 10: Lesson 4 - File Explorer and Quick Access
• Brain Bites - Using Windows 10: Lesson 5 - Snap, Taskview, and Virtual Desktop
• Brain Bites - Using Windows 10: Lesson 6 - Window 10 Apps
• Brain Bites - Using Windows 10: Lesson 7 - Customization and Tips
• Brain Bites - Windows 11 Essentials: Lesson 1 - Intro to Windows 11
• Brain Bites - Windows 11 Essentials: Lesson 2 - Taskbar and Start Menu
• Brain Bites - Windows 11 Essentials: Lesson 3 - Taskbar Corner
• Brain Bites - Windows 11 Essentials: Lesson 4 - Snap, Task View, and Virtual Desktops
• Brain Bites - Windows 11 Essentials: Lesson 5 - File Explorer and Quick Access
• Brain Bites - Windows 11 Essentials: Lesson 6 - Windows Apps
• Brain Bites - Windows 11 Essentials: Lesson 7 - Customization and Settings
• Browse Text and Objects in Your Document in Microsoft® Word 2016
• Browse Text and Objects in Your Document in Microsoft® Word 2016 - eTip
• Business Process Modeling with ConceptDraw® Business Process Diagrams Solution
• Calculate Percentages in a PivotTable in Microsoft® Excel® 2016
• Calculate Percentages in a PivotTable in Microsoft® Excel® 2016 - eTip
• Calculate the Difference Between Two Times in Microsoft® Excel® 2016
• Calculate the Difference Between Two Times in Microsoft® Excel® 2016 - eTip
• Categorize Items in Microsoft® Outlook® 2016
• Categorize Items in Microsoft® Outlook® 2016 - eTip
• Change a Field's Name and Properties in Microsoft® Access® 2016
• Change a Field's Name and Properties in Microsoft® Access® 2016 - eTip
• Change Data Field Type in a Table in Microsoft® Access® 2016
• Change Data Field Type in a Table in Microsoft® Access® 2016 - eTip
• Change Field Properties in a Query in Microsoft® Access® 2016
• Change Field Properties in a Query in Microsoft® Access® 2016 - eTip
• Change How Content Is Displayed in Microsoft® Word 2016
• Change How Content Is Displayed in Microsoft® Word 2016 - eTip
• Change How Data Is Displayed in a PivotTable in Microsoft® Excel® 2016
• Change How Data Is Displayed in a PivotTable in Microsoft® Excel® 2016 - eTip
• Change Tab Order in a Form in Microsoft® Access® 2016
• Change Tab Order in a Form in Microsoft® Access® 2016 - eTip
• Change the Background in Microsoft® PowerPoint® 2016
• Change the Background in Microsoft® PowerPoint® 2016 - eTip
• Change the Color of a Note in Microsoft® Outlook® 2016
• Change the Color of a Note in Microsoft® Outlook® 2016 - eTip
• Change the Default Calendar Settings in Microsoft® Outlook® 2016
• Change the Default Calendar Settings in Microsoft® Outlook® 2016 - eTip
• Change the Default Task Options in Microsoft® Outlook® 2016
• Change the Default Task Options in Microsoft® Outlook® 2016 - eTip
• Change Your Default Email Settings in Microsoft® Outlook® 2016
• Change Your Default Email Settings in Microsoft® Outlook® 2016 - eTip
• Check to See if Entered Data is in the Right Format in Microsoft® Excel® 2016
• Check to See if Entered Data Is in the Right Format in Microsoft® Excel® 2016 - eTip
• Choose a File Format When Saving a Workbook in Microsoft® Excel® 2016
• Choose a File Format When Saving a Workbook in Microsoft® Excel® 2016 - eTip
• Choose What Is Transferred When You Cut/Copy and Paste in Microsoft® Excel® 2016
• Choose What Is Transferred When You Cut/Copy and Paste in Microsoft® Excel® 2016 - eTip
• Choose Which Part of Your Worksheet to Print in Microsoft® Excel® 2016
• Choose Which Part of Your Worksheet to Print in Microsoft® Excel® 2016 - eTip
• Cite Sources in a Document in Microsoft® Word 2016
• Cite Sources in a Document in Microsoft® Word 2016 - eTip
• Clean Clutter Out of Your Inbox in Microsoft® Outlook® 2016
• Clean Clutter Out of Your Inbox in Microsoft® Outlook® 2016 - eTip
• Communicate with a Contact Group in Microsoft® Outlook® 2016
• Communicate with a Contact Group in Microsoft® Outlook® 2016 - eTip
• Compare and Combine Presentations in Microsoft® PowerPoint® 2016 - eTip
• Compare Two Tables and Search for Differences in Microsoft® Access® 2016
• Compare Two Tables and Search for Differences in Microsoft® Access® 2016 - eTip
• Comparing and Combining Presentations in Microsoft® PowerPoint® 2016
• ConceptDraw® PRO v9 Video Lessons (Intermediate Level)
• ConceptDraw® PROJECT v6 Video Lessons (Advanced Level)
• ConceptDraw® PROJECT v6 Video Lessons (Beginner Level)
• ConceptDraw® PROJECT v6 Video Lessons (Intermediate Level)
• ConceptDraw® PROJECT v6 Video Lessons for Mac®(Advanced Level)
• ConceptDraw® PROJECT v6 Video Lessons for Mac®(Beginner Level)
• ConceptDraw® PROJECT v6 Video Lessons for Mac®(Intermediate Level)
• Connect to a SharePoint List in Microsoft® Access® 2016 - eTip
• Connect to External Data in Microsoft® Access® 2016
• Connect to External Data in Microsoft® Access® 2016 - eTip
• Convert Text to Numbers in Microsoft® Excel® 2016
• Convert Text to Numbers in Microsoft® Excel® 2016 - eTip
• Copy a Formula to Multiple Cells in Microsoft® Excel® 2016
• Copy a Formula to Multiple Cells in Microsoft® Excel® 2016 - eTip
• Copy Styles to Other Workbooks in Microsoft® Excel® 2016
• Copy Styles to Other Workbooks in Microsoft® Excel® 2016 - eTip
• Count the Number of Work Days Between Two Dates in Microsoft® Excel® 2016
• Count the Number of Work Days Between Two Dates in Microsoft® Excel® 2016 - eTip
• Create a Calculated Field in a Form in Microsoft® Access® 2016
• Create a Calculated Field in a Form in Microsoft® Access® 2016 - eTip
• Create a Calculated Field in a Report in Microsoft® Access® 2016
• Create a Calculated Field in a Report in Microsoft® Access® 2016 - eTip
• Create a Calculated Field in a Table in Microsoft® Access® 2016
• Create a Calculated Field in a Table in Microsoft® Access® 2016 - eTip
• Create a Calculation in a Query Field in Microsoft® Access® 2016
• Create a Calculation in a Query Field in Microsoft® Access® 2016 - eTip
• Create a Calendar Group in Microsoft® Outlook® 2016
• Create a Calendar Group in Microsoft® Outlook® 2016 - eTip
• Create a Crosstab Query in Microsoft® Access® 2016
• Create a Crosstab Query in Microsoft® Access® 2016 - eTip
• Create a Custom Electronic Business Card in Microsoft® Outlook® 2016
• Create a Custom Electronic Business Card in Microsoft® Outlook® 2016 - eTip
• Create a Custom Shape in Microsoft® PowerPoint® 2016
• Create a Custom Shape in Microsoft® PowerPoint® 2016 - eTip
• Create a Custom Theme in a Document in Microsoft® Word 2016
• Create a Custom Theme in a Document in Microsoft® Word 2016 - eTip
• Create a Custom Theme in Microsoft® PowerPoint® 2016
• Create a Custom Theme in Microsoft® PowerPoint® 2016 - eTip
• Create a Data Macro in Microsoft® Access® 2016
• Create a Data Macro in Microsoft® Access® 2016 - eTip
• Create a Field for Pictures, Files, or Hyperlinks in Microsoft® Access® 2016
• Create a Field for Pictures, Files, or Hyperlinks in Microsoft® Access® 2016 - eTip
• Create a Forecast Using Time-Based Data in Microsoft® Excel® 2016 NEW!
• Create a Forecast Using Time-Based Data in Microsoft® Excel® 2016 NEW! - eTip
• Create a Form with Fillable Fields in Microsoft® Word 2016
• Create a Form with Fillable Fields in Microsoft® Word 2016 - eTip
• Create a Form with Form Wizard in Microsoft® Access® 2016
• Create a Form with Form Wizard in Microsoft® Access® 2016 - eTip
• Create a Grouped Report in Microsoft® Access® 2016
• Create a Grouped Report in Microsoft® Access® 2016 - eTip
• Create a List of All Illustrations in a Document in Microsoft® Word 2016
• Create a List of All Illustrations in a Document in Microsoft® Word 2016 - eTip
• Create a Lookup Field in Microsoft® Access® 2016
• Create a Lookup Field in Microsoft® Access® 2016 - eTip
• Create a Mailing Labels Report in Microsoft® Access® 2016
• Create a Mailing Labels Report in Microsoft® Access® 2016 - eTip
• Create a Navigation Form to Simplify Database Use in Microsoft® Access® 2016
• Create a Navigation Form to Simplify Database Use in Microsoft® Access® 2016 - eTip
• Create a New Calendar in Microsoft® Outlook® 2016 - eTip
• Create a New Contacts Folder in Microsoft® Outlook® 2016
• Create a New Contacts Folder in Microsoft® Outlook® 2016 - eTip
• Create a New Email Folder in Microsoft® Outlook® 2016
• Create a New Email Folder in Microsoft® Outlook® 2016 - eTip
• Create a New Email Message in Microsoft® Outlook® 2016
• Create a New Email Message in Microsoft® Outlook® 2016 - eTip
• Create a New Expression Using the Expression Builder in Microsoft® Access® 2016
• Create a New Expression Using the Expression Builder in Microsoft® Access® 2016 - eTip
• Create a New Note in Microsoft® Outlook® 2016
• Create a New Note in Microsoft® Outlook® 2016 - eTip
• Create a New Query in Microsoft® Access® 2016
• Create a New Query in Microsoft® Access® 2016 - eTip
• Create a New Relationship in Microsoft® Access® 2016
• Create a New Relationship in Microsoft® Access® 2016 - eTip
• Create a New Table from a Query in Microsoft® Access® 2016
• Create a New Table from a Query in Microsoft® Access® 2016 - eTip
• Create a New Table in Microsoft® Access® 2016
• Create a New Table in Microsoft® Access® 2016 - eTip
• Create a New Task in Microsoft® Outlook® 2016
• Create a New Task in Microsoft® Outlook® 2016 - eTip
• Create a Personalized Signature in Microsoft® Outlook® 2016
• Create a Personalized Signature in Microsoft® Outlook® 2016 - eTip
• Create a Photo Album in Microsoft® PowerPoint® 2016
• Create a Photo Album in Microsoft® PowerPoint® 2016 - eTip
• Create a PivotChart in Microsoft® Excel® 2016
• Create a PivotChart in Microsoft® Excel® 2016 - eTip
• Create a PivotTable Calculated Field Excel® 2016 - eTip
• Create a PivotTable Calculated Field in Excel® 2016
• Create a PivotTable Calculated Item in Microsoft® Excel® 2016
• Create a PivotTable Calculated Item in Microsoft® Excel® 2016 - eTip
• Create a PivotTable from Multiple Sheets in Microsoft® Excel® 2016
• Create a PivotTable from Multiple Sheets in Microsoft® Excel® 2016 - eTip
• Create a PivotTable in Microsoft® Excel® 2016
• Create a PivotTable in Microsoft® Excel® 2016 - eTip
• Create a PowerPoint® Presentation from a Word Document in Microsoft® PowerPoint® 2016
• Create a PowerPoint® Presentation from a Word Document in Microsoft® PowerPoint® 2016 - eTip
• Create a PowerPoint® Presentation from a Word Document in Microsoft® Word 2016
• Create a PowerPoint® Presentation from a Word Document in Microsoft® Word 2016 - eTip
• Create a Query from More than One Table in Microsoft® Access® 2016
• Create a Query from More than One Table in Microsoft® Access® 2016 - eTip
• Create a Query that Prompts Users for Search Criteria in Microsoft® Access® 2016
• Create a Query that Prompts Users for Search Criteria in Microsoft® Access® 2016 - eTip
• Create a Query that Searches by Specified Parts of Dates in Microsoft® Access® 2016
• Create a Query that Searches by Specified Parts of Dates in Microsoft® Access® 2016 - eTip
• Create a Query that Searches for Records within a Date Range in Microsoft® Access® 2016
• Create a Query that Searches for Records within a Date Range in Microsoft® Access® 2016 - eTip
• Create a Query Using Yes/No Fields in Microsoft® Access® 2016
• Create a Query Using Yes/No Fields in Microsoft® Access® 2016 - eTip
• Create a Self-Running Show in Microsoft® PowerPoint® 2016
• Create a Self-Running Show in Microsoft® PowerPoint® 2016 - eTip
• Create a Slide Transition in Microsoft® PowerPoint® 2016
• Create a Slide Transition in Microsoft® PowerPoint® 2016 - eTip
• Create a Table of Authorities in Microsoft® Word 2016
• Create a Table of Authorities in Microsoft® Word 2016 - eTip
• Create a Table of Contents in Microsoft® Word 2016
• Create a Table of Contents in Microsoft® Word 2016 - eTip
• Create a User Interface (UI) Macro in Microsoft® Access® 2016
• Create a User Interface (UI) Macro in Microsoft® Access® 2016 - eTip
• Create a Yes/No Field in a Table in Microsoft® Access® 2016
• Create a Yes/No Field in a Table in Microsoft® Access® 2016 - eTip
• Create an Appointment in Microsoft® Outlook® 2016
• Create an Appointment in Microsoft® Outlook® 2016 - eTip
• Create an Index in Microsoft® Word 2016
• Create an Index in Microsoft® Word 2016 - eTip
• Create an Input Mask for Easier Data Entry in Microsoft® Access® 2016
• Create an Input Mask for Easier Data Entry in Microsoft® Access® 2016 - eTip
• Create an Interactive Activity in Microsoft® PowerPoint® 2016
• Create an Interactive Activity in Microsoft® PowerPoint® 2016 - eTip
• Create and Manage a Contact Group in Microsoft® Outlook® 2016
• Create and Manage a Contact Group in Microsoft® Outlook® 2016 - eTip
• Create and Manage Quick Steps in Microsoft® Outlook® 2016
• Create and Manage Quick Steps in Microsoft® Outlook® 2016 - eTip
• Create and Manage Rules in Microsoft® Outlook® 2016
• Create and Manage Rules in Microsoft® Outlook® 2016 - eTip
• Create and Print Handouts in Microsoft® PowerPoint® 2016
• Create and Print Handouts in Microsoft® PowerPoint® 2016 - eTip
• Create and Re-Name a Table in Microsoft® Excel® 2016
• Create and Re-Name a Table in Microsoft® Excel® 2016 - eTip
• Create and Run a Report in Microsoft® Access® 2016
• Create and Run a Report in Microsoft® Access® 2016 - eTip
• Create and Use List Boxes in Microsoft® Access® 2016
• Create and Use List Boxes in Microsoft® Access® 2016 - eTip
• Create Charts and Graphs in Microsoft® Access® 2016
• Create Charts and Graphs in Microsoft® Access® 2016 - eTip
• Create Custom Layouts in Microsoft® PowerPoint® 2016
• Create Custom Layouts in Microsoft® PowerPoint® 2016 - eTip
• Create Custom Spellcheck Lists for Documents and Projects in Microsoft® Word 2016
• Create Custom Spellcheck Lists for Documents and Projects in Microsoft® Word 2016 - eTip
• Create Forms Quickly with AutoForm in Microsoft® Access® 2016
• Create Forms Quickly with AutoForm in Microsoft® Access® 2016 - eTip
• Create Motion Path Animations in Microsoft® PowerPoint® 2016 - eTip
• Create Navigation Buttons to Advance Your Presentation in Microsoft® PowerPoint® 2016
• Create Navigation Buttons to Advance Your Presentation in Microsoft® PowerPoint® 2016 - eTip
• Create Rules to Control Data Entry in Microsoft® Access® 2016
• Create Rules to Control Data Entry in Microsoft® Access® 2016 - eTip
• Create Templates in Microsoft® Word 2016
• Create Templates in Microsoft® Word 2016 - eTip
• Create Your Own Fillable List of Items in Microsoft® Excel® 2016 - eTip
• Create Your Own Style or Format in Microsoft® Excel® 2016
• Create Your Own Style or Format in Microsoft® Excel® 2016 - eTip
• Create Your Own Styles and Style Sets in Microsoft® Word 2016
• Create Your Own Styles and Style Sets in Microsoft® Word 2016 - eTip
• Crop and Resize Images in Microsoft® PowerPoint® 2016
• Crop and Resize Images in Microsoft® PowerPoint® 2016 - eTip
• Crop, Resize, or Rotate an Image in Microsoft® Word 2016
• Crop, Resize, or Rotate an Image in Microsoft® Word 2016 - eTip
• Customize and Manage Views in Microsoft® Outlook® 2016
• Customize and Manage Views in Microsoft® Outlook® 2016 - eTip
• Customize Form Headers in Microsoft® Access® 2016
• Customize Form Headers in Microsoft® Access® 2016 - eTip
• Customize Spellcheck and Grammar Check Options in Microsoft® Word 2016
• Customize Spellcheck and Grammar Check Options in Microsoft® Word 2016 - eTip
• Customize the Quick Access Toolbar and Status Bar in Microsoft® PowerPoint® 2016
• Customize the Quick Access Toolbar and Status Bar in Microsoft® PowerPoint® 2016 - eTip
• Customize the Quick Access Toolbar and Status Bar in Microsoft® Word 2016
• Customize the Quick Access Toolbar and Status Bar in Microsoft® Word 2016 - eTip
• Customize the Quick Access Toolbar in Microsoft® Excel® 2016
• Customize the Quick Access Toolbar in Microsoft® Excel® 2016 - eTip
• Customize the Ribbon in Microsoft® Excel® 2016
• Customize the Ribbon in Microsoft® Excel® 2016 - eTip
• Customize the Ribbon in Microsoft® Outlook® 2016
• Customize the Ribbon in Microsoft® Outlook® 2016 - eTip
• Customize the Ribbon in Microsoft® PowerPoint® 2016
• Customize the Ribbon in Microsoft® PowerPoint® 2016 - eTip
• Customize the Ribbon in Microsoft® Word 2016
• Customize the Ribbon in Microsoft® Word 2016 - eTip
• Customize Your Excel Environment in Microsoft® Excel® 2016
• Customize Your Excel Environment in Microsoft® Excel® 2016 - eTip
• Customize Your PowerPoint Environment in Microsoft® PowerPoint® 2016
• Customize Your PowerPoint Environment in Microsoft® PowerPoint® 2016 - eTip
• Customize Your Presentation in Microsoft® PowerPoint® 2016
• Customize Your Presentations in Microsoft® PowerPoint® 2016 - eTip
• Customize Your Sparklines in Microsoft® Excel® 2016
• Customize Your Sparklines in Microsoft® Excel® 2016 - eTip
• Customize Your Word Environment in Microsoft® Word 2016
• Customize Your Word Environment in Microsoft® Word 2016 - eTip
• Define Shortcut Keys in Microsoft® Word 2016
• Define Shortcut Keys in Microsoft® Word 2016 - eTip
• Deliver a Presentation over the Internet in Microsoft® PowerPoint® 2016
• Deliver a Presentation over the Internet in Microsoft® PowerPoint® 2016 - eTip
• Determine if Your Data Shows a Relevant Trend in Microsoft® Excel® 2016
• Determine if Your Data Shows a Relevant Trend in Microsoft® Excel® 2016 - eTip
• Divide Documents into Sections in Microsoft® Word 2016
• Divide Documents into Sections in Microsoft® Word 2016 - eTip
• Document a Database in Microsoft® Access® 2016
• Document a Database in Microsoft® Access® 2016 - eTip
• Download ConceptDraw® - Windows®
• Download ConceptDraw® Mac®
• Draw Math Equations New! in Microsoft® PowerPoint® 2016
• Draw Math Equations New! in Microsoft® PowerPoint® 2016 - eTip
• Dreamweaver® CS5: Advanced
• Dreamweaver® CS5: Basic
• Dreamweaver® CS6: Advanced
• Dreamweaver® CS6: Basic
• Edit an Image's Colors in Microsoft® PowerPoint® 2016
• Edit an Image's Colors in Microsoft® PowerPoint® 2016 - eTip
• Edit an Image's Colors in Microsoft® Word 2016
• Edit an Image's Colors in Microsoft® Word 2016 - eTip
• Edit Grouping, Sorting, and Total Options in Reports in Microsoft® Access® 2016
• Edit Grouping, Sorting, and Total Options in Reports in Microsoft® Access® 2016 - eTip
• Excel - Intro to Power Pivot: Lesson 1 - Enable and Navigate PowerPivot
• Excel - Intro to Power Pivot: Lesson 2 - Managing Data Relationships
• Excel - Intro to Power Pivot: Lesson 3 - Creating a PowerPivot Report
• Excel - Intro to Power Pivot: Lesson 4 - Creating Calculations in PowerPivot
• Excel - Intro to Power Pivot: Lesson 5 - Creating Key Performance Indicators
• Excel - Intro to Power Pivot: Lesson 6 - Creating a Date Table
• Excel - Intro to Power Pivot: Lesson 7 - Working with Dates and Time
• Excel - Power Functions: Lesson 1 - Function Criteria and Syntax
• Excel - Power Functions: Lesson 2 - DATEDIF
• Excel - Power Functions: Lesson 3 - EDATE and EOMONTH
• Excel - Power Functions: Lesson 4 - CONVERT
• Excel - Power Functions: Lesson 5 - INDEX and MATCH
• Excel - Power Functions: Lesson 6 - INDEX MATCH
• Excel - Power Functions: Lesson 7 - OFFSET and COUNTA
• Excel - Power Functions: Lesson 8 - SUMPRODUCT
• Excel for Project Management: Lesson 1 - Project Charter
• Excel for Project Management: Lesson 2 - Requirements Document / Scope
• Excel for Project Management: Lesson 3 - Issues Log
• Excel for Project Management: Lesson 4 - Work Breakdown Structure
• Excel for Project Management: Lesson 5 - Risk Register
• Excel for Project Management: Lesson 6 - Communications Plan
• Excel® Dashboard 101
• Explore and Experience Microsoft® Office 2010
• Export Data to Excel in Microsoft® Access® 2016
• Export Data to Excel in Microsoft® Access® 2016 - eTip
• Filter Data On the Fly With Slicers in Microsoft® Excel® 2016
• Filter Data On the Fly With Slicers in Microsoft® Excel® 2016 - eTip
• Filter Junk Mail Out of Your Inbox in Microsoft® Outlook® 2016
• Filter Junk Mail Out of Your Inbox in Microsoft® Outlook® 2016 - eTip
• Find a Value from Another Table in Microsoft® Excel® 2016
• Find a Value from Another Table in Microsoft® Excel® 2016 - eTip
• Find and Replace Data in Microsoft® Access® 2016
• Find and Replace Data in Microsoft® Access® 2016 - eTip
• Find Formulas, Functions, and Cells Connected to a Cell in Microsoft® Excel® 2016
• Find Formulas, Functions, and Cells Connected to a Cell in Microsoft® Excel® 2016 - eTip
• Find the Tab that Allows Access to Macros and VBA in Microsoft® Excel® 2016
• Find the Tab that Allows Access to Macros and VBA in Microsoft® Excel® 2016 - eTip
• Find Variables in a Formula to Get a Specific Result in Microsoft® Excel® 2016
• Find Variables in a Formula to Get a Specific Result in Microsoft® Excel® 2016 -eTip
• Format Cells with Flash Fill in Microsoft® Excel® 2016
• Format Cells with Flash Fill in Microsoft® Excel® 2016 - eTip
• Format Charts and Graphs in Microsoft® Access® 2016
• Format Charts and Graphs in Microsoft® Access® 2016 - eTip
• Format Table Layout in Microsoft® Word 2016
• Format Table Layout in Microsoft® Word 2016 - eTip
• Format Table Text, Borders, and Shading in Microsoft® Word 2016
• Format Table Text, Borders, and Shading in Microsoft® Word 2016 - eTip
• Format Text in Messages in Microsoft® Outlook® 2016
• Format Text in Messages in Microsoft® Outlook® 2016 - eTip
• Format Text in Microsoft® PowerPoint® 2016
• Format Text in Microsoft® PowerPoint® 2016 - eTip
• Format Your Text in Microsoft® Word 2016
• Format Your Text in Microsoft® Word 2016 - eTip
• Forward a Contact in Microsoft® Outlook® 2016 - eTip
• Forward Contact Information in Microsoft® Outlook® 2016
• Freeze and Unfreeze Columns and Rows in Microsoft® Excel® 2016
• Freeze and Unfreeze Columns and Rows in Microsoft® Excel® 2016 - eTip
• Get It Done: Sharing Calendars: Lesson 2 - Google Calendar, Part 1
• Get It Done: Sharing Calendars: Lesson 3 - Google Calendar, Part 2
• Get It Done: Sharing Calendars: Lesson 4 - Google Calendar, Part 3
• Getting Started with Google Docs
• Global Vehicular Network
• Gmail Essentials (2021): Lesson 1 - Introduction
• Gmail Essentials (2021): Lesson 10 - Integrating Gmail
• Gmail Essentials (2021): Lesson 2 - Navigating Gmail
• Gmail Essentials (2021): Lesson 3 - Receiving Email
• Gmail Essentials (2021): Lesson 4 - Processing Messages Efficiently
• Gmail Essentials (2021): Lesson 5 - Sending Email
• Gmail Essentials (2021): Lesson 6 - Working with Attachments
• Gmail Essentials (2021): Lesson 7 - Managing Contacts
• Gmail Essentials (2021): Lesson 8 - Customizing Gmail
• Gmail Essentials (2021): Lesson 9 - Collaborating in Gmail
• Google Workspace Essentials (2020): Lesson 1 - Introduction
• Google Workspace Essentials (2020): Lesson 10 - Google Slides
• Google Workspace Essentials (2020): Lesson 11 - Google Forms
• Google Workspace Essentials (2020): Lesson 12 - Google Photos
• Google Workspace Essentials (2020): Lesson 13 - Google Sites
• Google Workspace Essentials (2020): Lesson 14 - Google Jamboard
• Google Workspace Essentials (2020): Lesson 15 - Google Hangouts and Meet
• Google Workspace Essentials (2020): Lesson 16 - Google Keep
• Google Workspace Essentials (2020): Lesson 17 - Google Drawings
• Google Workspace Essentials (2020): Lesson 18 - Google Translate
• Google Workspace Essentials (2020): Lesson 19 - Google Drive File Stream
• Google Workspace Essentials (2020): Lesson 2 - What is G Suite?
• Google Workspace Essentials (2020): Lesson 20 - Google Shared Drive
• Google Workspace Essentials (2020): Lesson 21 - Google Admin
• Google Workspace Essentials (2020): Lesson 3 - Gmail
• Google Workspace Essentials (2020): Lesson 4 - Google Contacts
• Google Workspace Essentials (2020): Lesson 5 - Google Calendar
• Google Workspace Essentials (2020): Lesson 6 - Google Drive, Part 1
• Google Workspace Essentials (2020): Lesson 7 - Google Drive, Part 2
• Google Workspace Essentials (2020): Lesson 8 - Google Docs
• Google Workspace Essentials (2020): Lesson 9 - Google Sheets
• Group Data Within a PivotTable in Microsoft® Excel® 2016
• Group Data Within a PivotTable in Microsoft® Excel® 2016 - eTip
• Group Your Presentation Into Sections in Microsoft® PowerPoint® 2016
• Group Your Presentation Into Sections in Microsoft® PowerPoint® 2016 - eTip
• Hide and Unhide Columns and Rows in Microsoft® Excel® 2016
• Hide and Unhide Columns and Rows in Microsoft® Excel® 2016 - eTip
• Highlight Cells Based on Specific Criteria in Microsoft® Excel® 2016
• Highlight Cells Based on Specific Criteria in Microsoft® Excel® 2016 - eTip
• How to Connect a Social Media Flowchart with Action Mind Maps
• How to Connect Dashboard with Data
• How to Create Different UML Diagrams
• How to Draw Business Process Diagrams with RapidDraw Interface
• How to Exchange ConceptDraw® MINDMAP Files with Mindjet MindManager
• How to Import Mind Maps from FreeMind
• How to Import Mind Maps from XMind
• How to Make a Mind Map Presentation from a MS PowerPoint® Presentation
• How to Make UML Diagrams
• How to Present a Social Media Response Plan to Your Team
• How to Use the Online Store
• Identify the Difference Between Two Documents in Microsoft® Word 2016
• Identify the Difference Between Two Documents in Microsoft® Word 2016 - eTip
• Illustrator® CS5: Advanced
• Illustrator® CS5: Basic
• Illustrator® CS6: Advanced
• Illustrator® CS6: Basic
• Import Data from an Excel Spreadsheet in Microsoft® PowerPoint® 2016
• Import Data from an Excel® Spreadsheet in Microsoft® PowerPoint® 2016 - eTip
• Import Data from an Excel® Spreadsheet into a Document in Microsoft® Word 2016
• Import Data from an Excel® Spreadsheet into a Document in Microsoft® Word 2016 - eTip
• Import Data from Excel® in Microsoft® Access® 2016
• Import Data from Excel® in Microsoft® Access® 2016 - eTip
• InDesign® CS5: Advanced
• InDesign® CS5: Basic
• InDesign® CS5: Production
• InDesign® CS6: Advanced
• InDesign® CS6: Basic
• InDesign® CS6: Intermediate
• Insert a Basic Formula in Microsoft® Excel® 2016
• Insert a Basic Formula in Microsoft® Excel® 2016 - eTip
• Insert a Basic Function in Microsoft® Excel® 2016
• Insert a Basic Function in Microsoft® Excel® 2016 - eTip
• Insert a Chart in Microsoft® Excel® 2016
• Insert a Chart in Microsoft® Excel® 2016 - eTip
• Insert a Chart in Microsoft® PowerPoint® 2016
• Insert a Chart in Microsoft® PowerPoint® 2016 - eTip
• Insert a Footnote or Endnote in Microsoft® Word 2016
• Insert a Footnote or Endnote in Microsoft® Word 2016 - eTip
• Insert a Hyperlink in Microsoft® Word 2016
• Insert a Hyperlink in Microsoft® Word 2016 - eTip
• Insert a Hyperlink into a Presentation in Microsoft® PowerPoint® 2016
• Insert a Hyperlink into a Presentation in Microsoft® PowerPoint® 2016 - eTip
• Insert a Numbered or Bulleted List in Microsoft® Word 2016
• Insert a Numbered or Bulleted List in Microsoft® Word 2016 - eTip
• Insert a Picture in Microsoft® Word 2016
• Insert a Picture in Microsoft® Word 2016 - eTip
• Insert a Shape in Microsoft® Word 2016
• Insert a Shape in Microsoft® Word 2016 - eTip
• Insert a SmartArt Graphic in Microsoft® PowerPoint® 2016
• Insert a SmartArt Graphic in Microsoft® PowerPoint® 2016 - eTip
• Insert and Customize WordArt in Microsoft® Word 2016
• Insert and Customize WordArt in Microsoft® Word 2016 - eTip
• Insert and Manage Slides in Microsoft® PowerPoint® 2016
• Insert and Manage Slides in Microsoft® PowerPoint® 2016 - eTip
• Insert and Manage Stored Document Components in Microsoft® Word 2016
• Insert and Manage Stored Document Components in Microsoft® Word 2016 - eTip
• Insert and Modify Shapes in Microsoft® PowerPoint® 2016
• Insert and Modify Shapes in Microsoft® PowerPoint® 2016 - eTip
• Insert Manual Page Breaks in Microsoft® Word 2016
• Insert Manual Page Breaks in Microsoft® Word 2016 - eTip
• Insert Subtotals in Microsoft® Excel® 2016
• Insert Subtotals in Microsoft® Excel® 2016 - eTip
• Insert Text Box in Microsoft® PowerPoint® 2016
• Insert Text Box in Microsoft® PowerPoint® 2016 - eTip
• Insert Text Box in Microsoft® Word 2016
• Insert Text Box in Microsoft® Word 2016 - eTip
• Intro to Chromebooks: Lesson 1 - Introduction
• Intro to Chromebooks: Lesson 10 - Adding Printers and Devices
• Intro to Chromebooks: Lesson 11 - Changing System Settings
• Intro to Chromebooks: Lesson 12 - Personalizing your Chromebook
• Intro to Chromebooks: Lesson 2 - Intro to Chromebooks and Chrome OS
• Intro to Chromebooks: Lesson 3 - Setting up a New Google Account
• Intro to Chromebooks: Lesson 4 - Using Google Chrome
• Intro to Chromebooks: Lesson 5 - Navigating the Interface
• Intro to Chromebooks: Lesson 6 - Navigating using the Keyboard
• Intro to Chromebooks: Lesson 7 - Searching and Assistant
• Intro to Chromebooks: Lesson 8 - Working with Apps and Extensions
• Intro to Chromebooks: Lesson 9 - Working with Files
• Intro to Microsoft 365 (2021): Lesson 1 - Intro to Microsoft 365
• Intro to Microsoft 365 (2021): Lesson 2 - Home Screen
• Intro to Microsoft 365 (2021): Lesson 3 - Navigation Bar
• Intro to Microsoft 365 (2021): Lesson 4 - Microsoft Search
• Intro to Microsoft 365 (2021): Lesson 5 - Accessing Help
• Introducing CD Live Visual Dashboards
• Introduction to Artificial Intelligence: Human Elements that Drive the Successful Use of AI
• Introduction to Artificial Intelligence: Understanding Deep Work and Shallow Work
• Introduction to Artificial Intelligence: Using ChatGPT at Work
• Introduction to Artificial Intelligence: Using ChatGPT Effectively
• Introduction To Data Analytics Using Microsoft Power BI
• Introduction to Personal Computers, Windows® 7 Edition
• Leading Engaging Zoom Meetings: Lesson 1 - Introduction
• Leading Engaging Zoom Meetings: Lesson 10 - Best Practices
• Leading Engaging Zoom Meetings: Lesson 2 - Setting Up for Success
• Leading Engaging Zoom Meetings: Lesson 3 - Sharing the Screen
• Leading Engaging Zoom Meetings: Lesson 4 - Using the Whiteboard
• Leading Engaging Zoom Meetings: Lesson 5 - Using Annotation
• Leading Engaging Zoom Meetings: Lesson 6 - Creating a Poll
• Leading Engaging Zoom Meetings: Lesson 7 - Assigning Breakout Rooms
• Leading Engaging Zoom Meetings: Lesson 8 - Using the Whiteboard in Breakout Rooms
• Leading Engaging Zoom Meetings: Lesson 9 - Managing Breakout Rooms
• Link to Excel® with Copy and Paste in Microsoft® Access® 2016
• Link to Excel® with Copy and Paste in Microsoft® Access® 2016 - eTip
• Link Worksheets Together in Microsoft® Excel® 2016
• Link Worksheets Together in Microsoft® Excel® 2016 - eTip
• Local Vehicular Network
• Locate and Substitute Words, Formatting Terms, and Objects in a Document in Microsoft® Word 2016
• Locate and Substitute Words, Formatting Terms, and Objects in a Document in Microsoft® Word 2016 - eTip
• Make Your Own Theme in Microsoft® Excel® 2016
• Make Your Own Theme in Microsoft® Excel® 2016 - eTip
• Making the Most of Crystal Reports®
• Mark Document Locations in Microsoft® Word 2016
• Mark Document Locations in Microsoft® Word 2016 - eTip
• Mastering Excel 365 - Advanced: Lesson 1 - Introduction
• Mastering Excel 365 - Advanced: Lesson 10 - Co-Authoring, Part 1
• Mastering Excel 365 - Advanced: Lesson 11 - Co-Authoring, Part 2
• Mastering Excel 365 - Advanced: Lesson 12 - Using Sheet Views
• Mastering Excel 365 - Advanced: Lesson 13 - Using Compare and Merge
• Mastering Excel 365 - Advanced: Lesson 14 - Preparing to Share
• Mastering Excel 365 - Advanced: Lesson 15 - Adding Digital Signatures
• Mastering Excel 365 - Advanced: Lesson 16 - Protecting Worksheets
• Mastering Excel 365 - Advanced: Lesson 17 - Protecting Workbook Structure
• Mastering Excel 365 - Advanced: Lesson 18 - Protecting a Workbook File
• Mastering Excel 365 - Advanced: Lesson 19 - Applying Data Validation
• Mastering Excel 365 - Advanced: Lesson 2 - Creating Internal Links
• Mastering Excel 365 - Advanced: Lesson 20 - Adding a Dropdown List
• Mastering Excel 365 - Advanced: Lesson 21 - Customizing Data Validation
• Mastering Excel 365 - Advanced: Lesson 22 - Recording a Macro
• Mastering Excel 365 - Advanced: Lesson 23 - Running a Macro
• Mastering Excel 365 - Advanced: Lesson 24 - Editing a Macro
• Mastering Excel 365 - Advanced: Lesson 25 - Using VLOOKUP, Part 1
• Mastering Excel 365 - Advanced: Lesson 26 - Using VLOOKUP, Part 2
• Mastering Excel 365 - Advanced: Lesson 27 - Using XLOOKUP
• Mastering Excel 365 - Advanced: Lesson 28 - More Lookup Functions
• Mastering Excel 365 - Advanced: Lesson 29 - Using Array Formulas
• Mastering Excel 365 - Advanced: Lesson 3 - Creating External Links
• Mastering Excel 365 - Advanced: Lesson 30 - Tracing Formulas
• Mastering Excel 365 - Advanced: Lesson 31 - Addressing Formula Errors
• Mastering Excel 365 - Advanced: Lesson 32 - Watching and Evaluating Formulas
• Mastering Excel 365 - Advanced: Lesson 33 - Adding Error Handling
• Mastering Excel 365 - Advanced: Lesson 34 - Working with Information Functions
• Mastering Excel 365 - Advanced: Lesson 35 - Using Goal Seek
• Mastering Excel 365 - Advanced: Lesson 36 - Forecasting with Data Tables
• Mastering Excel 365 - Advanced: Lesson 37 - Using Solver
• Mastering Excel 365 - Advanced: Lesson 38 - Forecasting with Scenarios
• Mastering Excel 365 - Advanced: Lesson 39 - Forecasting Data Trends
• Mastering Excel 365 - Advanced: Lesson 4 - Using Paste Special
• Mastering Excel 365 - Advanced: Lesson 40 - Inserting Symbols and Characters
• Mastering Excel 365 - Advanced: Lesson 41 - Creating Sparklines
• Mastering Excel 365 - Advanced: Lesson 42 - Creating a Map Chart
• Mastering Excel 365 - Advanced: Lesson 43 - Creating 3D Maps
• Mastering Excel 365 - Advanced: Lesson 44 - Creating Custom Lists
• Mastering Excel 365 - Advanced: Lesson 45 - Importing and Exporting Data
• Mastering Excel 365 - Advanced: Lesson 46 - Creating a Web Query
• Mastering Excel 365 - Advanced: Lesson 47 - Using Data Types
• Mastering Excel 365 - Advanced: Lesson 48 - Working with Forms
• Mastering Excel 365 - Advanced: Lesson 49 - Using ActiveX Controls
• Mastering Excel 365 - Advanced: Lesson 5 - Using Group Mode
• Mastering Excel 365 - Advanced: Lesson 50 - Ideas in Office 365
• Mastering Excel 365 - Advanced: Lesson 6 - Using 3D References
• Mastering Excel 365 - Advanced: Lesson 7 - Consolidating Data
• Mastering Excel 365 - Advanced: Lesson 8 - Adding Comments
• Mastering Excel 365 - Advanced: Lesson 9 - Tracking Changes
• Mastering Excel 365 - Basics: Lesson 1 - Introduction
• Mastering Excel 365 - Basics: Lesson 10 - Creating Formulas
• Mastering Excel 365 - Basics: Lesson 11 - Inserting Functions
• Mastering Excel 365 - Basics: Lesson 12 - Copying Formulas and Functions
• Mastering Excel 365 - Basics: Lesson 13 - Using Absolute References
• Mastering Excel 365 - Basics: Lesson 14 - Inserting and Deleting Cells
• Mastering Excel 365 - Basics: Lesson 15 - Searching and Replacing
• Mastering Excel 365 - Basics: Lesson 16 - Using Proofing and Researching Tools
• Mastering Excel 365 - Basics: Lesson 17 - Applying Text Formats
• Mastering Excel 365 - Basics: Lesson 18 - Applying Number Formats
• Mastering Excel 365 - Basics: Lesson 19 - Customizing Number Formats
• Mastering Excel 365 - Basics: Lesson 2 - Navigating the Interface
• Mastering Excel 365 - Basics: Lesson 20 - Aligning Cell Contents
• Mastering Excel 365 - Basics: Lesson 21 - Applying Cell Styles
• Mastering Excel 365 - Basics: Lesson 22 - Applying Themes
• Mastering Excel 365 - Basics: Lesson 23 - Inserting Hyperlinks
• Mastering Excel 365 - Basics: Lesson 24 - Applying Conditional Formatting to Numbers
• Mastering Excel 365 - Basics: Lesson 25 - Applying Conditional Formatting to Text and Dates
• Mastering Excel 365 - Basics: Lesson 26 - Applying Comparative Analysis Formatting
• Mastering Excel 365 - Basics: Lesson 27 - Using Templates
• Mastering Excel 365 - Basics: Lesson 28 - Printing Workbooks
• Mastering Excel 365 - Basics: Lesson 29 - Setting the Page Layout
• Mastering Excel 365 - Basics: Lesson 3 - Selecting Data
• Mastering Excel 365 - Basics: Lesson 30 - Inserting Page Breaks
• Mastering Excel 365 - Basics: Lesson 31 - Configuring Headers and Footers, Part 1
• Mastering Excel 365 - Basics: Lesson 32 - Configuring Headers and Footers, Part 2
• Mastering Excel 365 - Basics: Lesson 33 - Managing Worksheets, Part 1
• Mastering Excel 365 - Basics: Lesson 34 - Managing Worksheets, Part 2
• Mastering Excel 365 - Basics: Lesson 35 - Creating a Custom View
• Mastering Excel 365 - Basics: Lesson 36 - Managing Worksheet Views
• Mastering Excel 365 - Basics: Lesson 37 - Managing Workbook Views
• Mastering Excel 365 - Basics: Lesson 38 - Managing Workbook Properties
• Mastering Excel 365 - Basics: Lesson 39 - Customizing General Options
• Mastering Excel 365 - Basics: Lesson 4 - Using Commands
• Mastering Excel 365 - Basics: Lesson 40 - Customizing the Ribbon
• Mastering Excel 365 - Basics: Lesson 41 - Customizing the Quick Access Toolbar
• Mastering Excel 365 - Basics: Lesson 5 - Creating a New Workbook
• Mastering Excel 365 - Basics: Lesson 6 - Entering Cell Data
• Mastering Excel 365 - Basics: Lesson 7 - Using AutoFill
• Mastering Excel 365 - Basics: Lesson 8 - Using Flash Fill
• Mastering Excel 365 - Basics: Lesson 9 - Using Excel Help
• Mastering Excel 365 - Intermediate: Lesson 1 - Introduction
• Mastering Excel 365 - Intermediate: Lesson 10 - Working with Conditional Functions
• Mastering Excel 365 - Intermediate: Lesson 11 - Multiple Criteria Functions
• Mastering Excel 365 - Intermediate: Lesson 12 - Using Nested Functions
• Mastering Excel 365 - Intermediate: Lesson 13 - Using IFS and SWITCH Functions
• Mastering Excel 365 - Intermediate: Lesson 14 - Working with Text Functions, Part 1
• Mastering Excel 365 - Intermediate: Lesson 15 - Working with Text Functions, Part 2
• Mastering Excel 365 - Intermediate: Lesson 16 - Working with Text Functions, Part 3
• Mastering Excel 365 - Intermediate: Lesson 17 - Working with Text Functions, Part 4
• Mastering Excel 365 - Intermediate: Lesson 18 - Working with Math Functions
• Mastering Excel 365 - Intermediate: Lesson 19 - Sorting Data, Part 1
• Mastering Excel 365 - Intermediate: Lesson 2 - Using Named Ranges, Part 1
• Mastering Excel 365 - Intermediate: Lesson 20 - Sorting Data, Part 2
• Mastering Excel 365 - Intermediate: Lesson 21 - Filtering Data, Part 1
• Mastering Excel 365 - Intermediate: Lesson 22 - Filtering Data, Part 2
• Mastering Excel 365 - Intermediate: Lesson 23 - Filtering Data, Part 3
• Mastering Excel 365 - Intermediate: Lesson 24 - Querying with Database Functions
• Mastering Excel 365 - Intermediate: Lesson 25 - Using the Subtotal Function
• Mastering Excel 365 - Intermediate: Lesson 26 - Using the Subtotal Feature
• Mastering Excel 365 - Intermediate: Lesson 27 - Creating Tables
• Mastering Excel 365 - Intermediate: Lesson 28 - Modifying Table Styles
• Mastering Excel 365 - Intermediate: Lesson 29 - Summarizing Data in Tables
• Mastering Excel 365 - Intermediate: Lesson 3 - Using Named Ranges, Part 2
• Mastering Excel 365 - Intermediate: Lesson 30 - Using the Quick Analysis Shortcut
• Mastering Excel 365 - Intermediate: Lesson 31 - Customizing Conditional Formatting
• Mastering Excel 365 - Intermediate: Lesson 32 - Using Formulas with Conditional Formatting
• Mastering Excel 365 - Intermediate: Lesson 33 - Creating Charts
• Mastering Excel 365 - Intermediate: Lesson 34 - Using Chart Types
• Mastering Excel 365 - Intermediate: Lesson 35 - Changing Chart Data Source
• Mastering Excel 365 - Intermediate: Lesson 36 - Adding Chart Elements
• Mastering Excel 365 - Intermediate: Lesson 37 - Formatting a Chart
• Mastering Excel 365 - Intermediate: Lesson 38 - Using Advanced Chart Features
• Mastering Excel 365 - Intermediate: Lesson 39 - Applying Trendlines
• Mastering Excel 365 - Intermediate: Lesson 4 - Using Named Ranges, Part 3
• Mastering Excel 365 - Intermediate: Lesson 40 - Creating a Chart Template
• Mastering Excel 365 - Intermediate: Lesson 41 - Inserting Graphics
• Mastering Excel 365 - Intermediate: Lesson 42 - Modifying Graphics, Part 1
• Mastering Excel 365 - Intermediate: Lesson 43 - Modifying Graphics, Part 2
• Mastering Excel 365 - Intermediate: Lesson 44 - Using Stock Images and Icons
• Mastering Excel 365 - Intermediate: Lesson 45 - Creating a PivotTable
• Mastering Excel 365 - Intermediate: Lesson 46 - Summarizing Data in a PivotTable
• Mastering Excel 365 - Intermediate: Lesson 47 - Grouping Data in a PivotTable
• Mastering Excel 365 - Intermediate: Lesson 48 - Formatting a PivotTable
• Mastering Excel 365 - Intermediate: Lesson 49 - Selecting and Moving PivotTables
• Mastering Excel 365 - Intermediate: Lesson 5 - Working with Date Functions, Part 1
• Mastering Excel 365 - Intermediate: Lesson 50 - Changing PivotTable Options
• Mastering Excel 365 - Intermediate: Lesson 51 - Adding Calculated Fields
• Mastering Excel 365 - Intermediate: Lesson 52 - Presenting Data with PivotCharts
• Mastering Excel 365 - Intermediate: Lesson 53 - Using Slicers
• Mastering Excel 365 - Intermediate: Lesson 54 - Using Timeline Slicers
• Mastering Excel 365 - Intermediate: Lesson 6 - Working with Date Functions, Part 2
• Mastering Excel 365 - Intermediate: Lesson 7 - Working with Date Functions, Part 3
• Mastering Excel 365 - Intermediate: Lesson 8 - Working with Time Functions
• Mastering Excel 365 - Intermediate: Lesson 9 - Working with Logical Functions
• Mastering Google Drive (2020): Lesson 1 - Introduction
• Mastering Google Drive (2020): Lesson 10 - Sharing Files, Part 1
• Mastering Google Drive (2020): Lesson 11 - Sharing Files, Part 2
• Mastering Google Drive (2020): Lesson 12 - Sharing Files with Gmail
• Mastering Google Drive (2020): Lesson 13 - Syncing Files
• Mastering Google Drive (2020): Lesson 14 - Using Mobile Apps
• Mastering Google Drive (2020): Lesson 15 - Scanning to Android Phone
• Mastering Google Drive (2020): Lesson 16 - Getting More Out of Drive
• Mastering Google Drive (2020): Lesson 17 - Wrap-Up
• Mastering Google Drive (2020): Lesson 2 - Overview and Benefits
• Mastering Google Drive (2020): Lesson 3 - Accessing Google Drive
• Mastering Google Drive (2020): Lesson 4 - Navigating the Interface, Part 1
• Mastering Google Drive (2020): Lesson 5 - Navigating the Interface, Part 2
• Mastering Google Drive (2020): Lesson 6 - Working with Folders
• Mastering Google Drive (2020): Lesson 7 - Working with Files
• Mastering Google Drive (2020): Lesson 8 - Working Offline
• Mastering Google Drive (2020): Lesson 9 - Viewing File Versions
• Mastering OneNote 2016: Lesson 1 - Intro to OneNote
• Mastering OneNote 2016: Lesson 10 - Embedding Excel Spreadsheet
• Mastering OneNote 2016: Lesson 11 - Other Attachments
• Mastering OneNote 2016: Lesson 12 - Tags
• Mastering OneNote 2016: Lesson 13 - Organizing Notebooks
• Mastering OneNote 2016: Lesson 14 - Using Search
• Mastering OneNote 2016: Lesson 15 - Proofing and Printing
• Mastering OneNote 2016: Lesson 16 - Passwords and Properties
• Mastering OneNote 2016: Lesson 17 - Exporting Content
• Mastering OneNote 2016: Lesson 18 - Backing Up and Versions
• Mastering OneNote 2016: Lesson 19 - Outlook and Word Integration
• Mastering OneNote 2016: Lesson 2 - Basic Information Entry
• Mastering OneNote 2016: Lesson 20 - Sharing Notebooks
• Mastering OneNote 2016: Lesson 3 - Page Templates
• Mastering OneNote 2016: Lesson 4 - Customizing the User Interface
• Mastering OneNote 2016: Lesson 5 - Applying Formatting
• Mastering OneNote 2016: Lesson 6 - Images and Screen Clipping
• Mastering OneNote 2016: Lesson 7 - Audio and Video
• Mastering OneNote 2016: Lesson 8 - Quicknotes and Links
• Mastering OneNote 2016: Lesson 9 - Drawing Tools
• Mastering Outlook 2019 - Advanced: Lesson 1 - Introduction
• Mastering Outlook 2019 - Advanced: Lesson 10 - Using Automatic Replies
• Mastering Outlook 2019 - Advanced: Lesson 11 - Using Message Rules
• Mastering Outlook 2019 - Advanced: Lesson 12 - Creating and Using Quick Steps
• Mastering Outlook 2019 - Advanced: Lesson 13 - Setting Advanced Calendar Options
• Mastering Outlook 2019 - Advanced: Lesson 14 - Create and Manage Additional Calendars
• Mastering Outlook 2019 - Advanced: Lesson 15 - Managing Meeting Responses
• Mastering Outlook 2019 - Advanced: Lesson 16 - Importing and Exporting Contacts
• Mastering Outlook 2019 - Advanced: Lesson 17 - Using Electronic Business Cards
• Mastering Outlook 2019 - Advanced: Lesson 18 - Assign and Manage Tasks
• Mastering Outlook 2019 - Advanced: Lesson 19 - Delegating Access to Outlook Folders
• Mastering Outlook 2019 - Advanced: Lesson 2 - Modifying Message Properties
• Mastering Outlook 2019 - Advanced: Lesson 20 - Sharing Your Calendar
• Mastering Outlook 2019 - Advanced: Lesson 21 - Sharing Your Contacts
• Mastering Outlook 2019 - Advanced: Lesson 22 - Archive and Cleanup
• Mastering Outlook 2019 - Advanced: Lesson 23 - Online Archive
• Mastering Outlook 2019 - Advanced: Lesson 3 - Adding Email Accounts
• Mastering Outlook 2019 - Advanced: Lesson 4 - Customizing Options
• Mastering Outlook 2019 - Advanced: Lesson 5 - Sorting Messages
• Mastering Outlook 2019 - Advanced: Lesson 6 - Filtering Messages
• Mastering Outlook 2019 - Advanced: Lesson 7 - Searching and Search Folders
• Mastering Outlook 2019 - Advanced: Lesson 8 - Managing Junk Email
• Mastering Outlook 2019 - Advanced: Lesson 9 - Managing Mailbox Size
• Mastering Outlook 2019 - Basics: Lesson 1 - Introduction
• Mastering Outlook 2019 - Basics: Lesson 10 - Receiving Attachments
• Mastering Outlook 2019 - Basics: Lesson 11 - Adding Illustrations
• Mastering Outlook 2019 - Basics: Lesson 12 - Managing Automatic Message Content
• Mastering Outlook 2019 - Basics: Lesson 13 - Customizing Reading Options
• Mastering Outlook 2019 - Basics: Lesson 14 - Tracking Messages
• Mastering Outlook 2019 - Basics: Lesson 15 - Marking Messages: Categories
• Mastering Outlook 2019 - Basics: Lesson 16 - Marking Messages: Flags
• Mastering Outlook 2019 - Basics: Lesson 17 - Organizing with Folders
• Mastering Outlook 2019 - Basics: Lesson 18 - Managing Contacts
• Mastering Outlook 2019 - Basics: Lesson 19 - Managing Contact Groups
• Mastering Outlook 2019 - Basics: Lesson 2 - Navigating the Interface
• Mastering Outlook 2019 - Basics: Lesson 20 - Viewing Contacts
• Mastering Outlook 2019 - Basics: Lesson 21 - Viewing the Calendar
• Mastering Outlook 2019 - Basics: Lesson 22 - Creating Appointments
• Mastering Outlook 2019 - Basics: Lesson 23 - Scheduling Meetings
• Mastering Outlook 2019 - Basics: Lesson 24 - Creating Tasks
• Mastering Outlook 2019 - Basics: Lesson 25 - Creating Notes
• Mastering Outlook 2019 - Basics: Lesson 3 - Working with Messages Part 1
• Mastering Outlook 2019 - Basics: Lesson 4 - Working with Messages Part 2
• Mastering Outlook 2019 - Basics: Lesson 5 - Accessing Help
• Mastering Outlook 2019 - Basics: Lesson 6 - Adding Message Recipients
• Mastering Outlook 2019 - Basics: Lesson 7 - Checking Spelling & Grammar
• Mastering Outlook 2019 - Basics: Lesson 8 - Formatting Message Content
• Mastering Outlook 2019 - Basics: Lesson 9 - Attaching Files & Items
• Mastering PowerPoint 2019 - Basics - Editing in PowerPoint Online
• Mastering PowerPoint 2019 - Basics - Online Feature Review
• Mastering PowerPoint 2019 - Basics - PowerPoint Online
• Mastering PowerPoint 2019 - Basics - Viewing and Navigating Online
• Mastering Visio - Basics: Lesson 1 - Introduction
• Mastering Visio - Basics: Lesson 2 - Navigating the Interface
• Mastering Visio - Basics: Lesson 3 - Using Help
• Mastering Visio - Basics: Lesson 4 - Using Drawing Components
• Mastering Visio - Basics: Lesson 5 - Modifying a Drawing
• Mastering Visio - Basics: Lesson 6 - Working with Callouts and Groups
• Mastering Visio - Basics: Lesson 7 - Creating a Basic Organization Chart
• Mastering Visio - Basics: Lesson 8 - Doing More with Organizational Charts
• Mastering Visio - Basics: Lesson 9 - Creating an Organizational Chart using the Wizard
• Mastering Word 2019 - Advanced: Lesson 13 - Using Track Changes
• Mastering Word 2019 - Advanced: Lesson 14 - Reviewing Track Changes
• Mastering Word 2019 - Advanced: Lesson 7 - Inserting a Video Link or Screenshot
• Mastering Word 2019 - Basics: Lesson 26 - Inserting a Table
• Merge and Unmerge Cells in Microsoft® Excel® 2016
• Merge and Unmerge Cells in Microsoft® Excel® 2016 - eTip
• Microsoft ® Word Keyboard Shortcuts for PC - SkillBuilder Game
• Microsoft 365 Admin Tips and Tricks: Lesson 1 - Introduction
• Microsoft 365 Admin Tips and Tricks: Lesson 10 - Managing Azure AD, Part 1
• Microsoft 365 Admin Tips and Tricks: Lesson 11 - Managing Azure AD, Part 2
• Microsoft 365 Admin Tips and Tricks: Lesson 12 - Managing Microsoft Teams
• Microsoft 365 Admin Tips and Tricks: Lesson 13 - Managing SharePoint and OneDrive
• Microsoft 365 Admin Tips and Tricks: Lesson 14 - Managing Devices, Part 1
• Microsoft 365 Admin Tips and Tricks: Lesson 15 - Managing Devices, Part 2
• Microsoft 365 Admin Tips and Tricks: Lesson 16 - Managing Exchange, Part 1
• Microsoft 365 Admin Tips and Tricks: Lesson 17 - Managing Exchange, Part 2
• Microsoft 365 Admin Tips and Tricks: Lesson 18 - Managing Exchange, Part 3
• Microsoft 365 Admin Tips and Tricks: Lesson 19 - Configuring Alerts
• Microsoft 365 Admin Tips and Tricks: Lesson 2 - Navigating the Admin Center
• Microsoft 365 Admin Tips and Tricks: Lesson 3 - Managing Users
• Microsoft 365 Admin Tips and Tricks: Lesson 4 - Managing Groups
• Microsoft 365 Admin Tips and Tricks: Lesson 5 - Managing Shared Mailboxes
• Microsoft 365 Admin Tips and Tricks: Lesson 6 - Viewing Usage Reports
• Microsoft 365 Admin Tips and Tricks: Lesson 7 - Using Services and Add-Ins
• Microsoft 365 Admin Tips and Tricks: Lesson 8 - Configuring Multi-Factor Authentication
• Microsoft 365 Admin Tips and Tricks: Lesson 9 - Configuring Email DNS Records
• Microsoft 365 Email Essentials (2021): Lesson 1 - Outlook Email Basics, Part 1
• Microsoft 365 Email Essentials (2021): Lesson 10 - Automatic Replies
• Microsoft 365 Email Essentials (2021): Lesson 2 - Outlook Email Basics, Part 2
• Microsoft 365 Email Essentials (2021): Lesson 3 - Search and Filters
• Microsoft 365 Email Essentials (2021): Lesson 4 - Email Folders
• Microsoft 365 Email Essentials (2021): Lesson 5 - Categories and Mentions
• Microsoft 365 Email Essentials (2021): Lesson 6 - Focused Inbox and Clutter
• Microsoft 365 Email Essentials (2021): Lesson 7 - Sweep and Rules
• Microsoft 365 Email Essentials (2021): Lesson 8 - Email Archive
• Microsoft 365 Email Essentials (2021): Lesson 9 - Email Signatures
• Microsoft 365 for New Employees: Lesson 1 - Intro to 365
• Microsoft 365 for New Employees: Lesson 10 - Categories and Mentions
• Microsoft 365 for New Employees: Lesson 11 - Focused Inbox and Clutter
• Microsoft 365 for New Employees: Lesson 12 - Email Archive
• Microsoft 365 for New Employees: Lesson 13 - Email Signatures
• Microsoft 365 for New Employees: Lesson 14 - Automatic Replies
• Microsoft 365 for New Employees: Lesson 15 - To Do and Flagged Emails
• Microsoft 365 for New Employees: Lesson 16 - To Do and MyDay
• Microsoft 365 for New Employees: Lesson 17 - Outlook Calendar Basics
• Microsoft 365 for New Employees: Lesson 18 - Adding Calendar Events, Part 1
• Microsoft 365 for New Employees: Lesson 19 - Adding Calendar Events, Part 2
• Microsoft 365 for New Employees: Lesson 2 - Home Screen
• Microsoft 365 for New Employees: Lesson 20 - People (Contacts)
• Microsoft 365 for New Employees: Lesson 21 - Introduction to OneDrive
• Microsoft 365 for New Employees: Lesson 22 - Using OneDrive Online, Part 1
• Microsoft 365 for New Employees: Lesson 23 - Using OneDrive Online, Part 2
• Microsoft 365 for New Employees: Lesson 24 - Using OneDrive Online, Part 3
• Microsoft 365 for New Employees: Lesson 25 - OneDrive and Office Apps
• Microsoft 365 for New Employees: Lesson 26 - OneDrive Sync
• Microsoft 365 for New Employees: Lesson 27 - OneDrive Files On-Demand
• Microsoft 365 for New Employees: Lesson 28 - OneDrive Sharing
• Microsoft 365 for New Employees: Lesson 29 - OneDrive Co-Authoring
• Microsoft 365 for New Employees: Lesson 3 - Navigation Bar
• Microsoft 365 for New Employees: Lesson 30 - OneDrive Versioning and Backup
• Microsoft 365 for New Employees: Lesson 31 - OneDrive Recycle Bin
• Microsoft 365 for New Employees: Lesson 32 - Teams and Channels
• Microsoft 365 for New Employees: Lesson 33 - Tags and Notifications
• Microsoft 365 for New Employees: Lesson 34 - Chat, Calls, and Meetings
• Microsoft 365 for New Employees: Lesson 35 - Office Apps
• Microsoft 365 for New Employees: Lesson 36 - Mobile Apps
• Microsoft 365 for New Employees: Lesson 4 - Microsoft Search
• Microsoft 365 for New Employees: Lesson 5 - Accessing Help
• Microsoft 365 for New Employees: Lesson 6 - Outlook Email Basics, Part 1
• Microsoft 365 for New Employees: Lesson 7 - Outlook Email Basics, Part 2
• Microsoft 365 for New Employees: Lesson 8 - Email Search and Filters
• Microsoft 365 for New Employees: Lesson 9 - Email Folders
• Microsoft 365 Groups Essentials (2021): Lesson 1 - Intro to Groups
• Microsoft 365 Groups Essentials (2021): Lesson 2 - Conversations in Groups
• Microsoft 365 Groups Essentials (2021): Lesson 3 - Groups Calendar
• Microsoft 365 Groups Essentials (2021): Lesson 4 - Files in Groups Part 1
• Microsoft 365 Groups Essentials (2021): Lesson 5 - Files in Groups Part 2
• Microsoft 365 Groups Essentials (2021): Lesson 6 - Groups Connectors
• Microsoft 365 Groups Essentials (2021): Lesson 7 - Managing Groups
• Microsoft 365 Sharing Calendars and Email (2022): Lesson 1 - Sharing Calendars Part 1
• Microsoft 365 Sharing Calendars and Email (2022): Lesson 2 - Sharing Calendars Part 2
• Microsoft 365 Sharing Calendars and Email (2022): Lesson 3 - Group Calendars and Shared Mailboxes
• Microsoft 365 Sharing Calendars and Email (2022): Lesson 4 - Publish and Export Calendars
• Microsoft 365 Sharing Calendars and Email (2022): Lesson 5 - Delegate Access
• Microsoft 365 Sharing Calendars and Email (2022): Lesson 6 - Share Email Folders
• Microsoft 365 To Do, Calendar, and People Essentials (2022): Lesson 1 - To Do and Flagged Emails
• Microsoft 365 To Do, Calendar, and People Essentials (2022): Lesson 10 - People (Contacts)
• Microsoft 365 To Do, Calendar, and People Essentials (2022): Lesson 11 - Contact Lists and Address Books
• Microsoft 365 To Do, Calendar, and People Essentials (2022): Lesson 2 - To Do and My Day
• Microsoft 365 To Do, Calendar, and People Essentials (2022): Lesson 3 - Calendar Basics
• Microsoft 365 To Do, Calendar, and People Essentials (2022): Lesson 4 - Adding Calendar Events, Part 1
• Microsoft 365 To Do, Calendar, and People Essentials (2022): Lesson 5 - Adding Calendar Events, Part 2
• Microsoft 365 To Do, Calendar, and People Essentials (2022): Lesson 6 - Calendar, Search, and Print
• Microsoft 365 To Do, Calendar, and People Essentials (2022): Lesson 7 - Sticky Notes
• Microsoft 365 To Do, Calendar, and People Essentials (2022): Lesson 8 - Calendar Board View, Part 1
• Microsoft 365 To Do, Calendar, and People Essentials (2022): Lesson 9 - Calendar Board View, Part 2
• Microsoft Excel 365: Apply Cell Styles
• Microsoft Excel 365: Apply Conditional Formatting
• Microsoft Excel 365: Apply Data Validation
• Microsoft Excel 365: Apply Graphics to Cells
• Microsoft Excel 365: Convert Text to Columns and FlashFill
• Microsoft Excel 365: Create a PivotChart
• Microsoft Excel 365: Create a PivotTable
• Microsoft Excel 365: Create Calculated Fields and Calculated Items in a PivotTable
• Microsoft Excel 365: Create Custom Views
• Microsoft Excel 365: Date Functions
• Microsoft Excel 365: Dealing with Duplicates
• Microsoft Excel 365: Enter Data
• Microsoft Excel 365: Format Data
• Microsoft Excel 365: Format Data as a Table
• Microsoft Excel 365: Index and Match Functions
• Microsoft Excel 365: Insert and Modify a Chart
• Microsoft Excel 365: Insert Formulas
• Microsoft Excel 365: Insert Functions
• Microsoft Excel 365: Logic Functions
• Microsoft Excel 365: Lookup Functions
• Microsoft Excel 365: Math Functions
• Microsoft Excel 365: Named Cells and Ranges
• Microsoft Excel 365: Nested Functions
• Microsoft Excel 365: Prepare Your Workbook for Printing
• Microsoft Excel 365: Protect Information
• Microsoft Excel 365: Quick Print from Office Backstage
• Microsoft Excel 365: Record a Simple Macro
• Microsoft Excel 365: Scenarios and Goal Seek
• Microsoft Excel 365: Sharing and Co-Authoring in Excel
• Microsoft Excel 365: Slicers
• Microsoft Excel 365: Sort and Filter Data
• Microsoft Excel 365: Style and Format a PivotTable
• Microsoft Excel 365: Text Functions - Editing & Changing Text
• Microsoft Excel 365: Text Functions - Searching and Comparing Text
• Microsoft Excel 365: Trace Cell Relationships
• Microsoft Excel 365: Use Paste Special
• Microsoft Excel 365: Useful Functions
• Microsoft Excel 365: Useful Functions for Analyzing Data
• Microsoft Forms 365: Create and Preview Your Form
• Microsoft Forms 365: Share a Form
• Microsoft Forms 365: View Results
• Microsoft Forms Essentials (2022): Lesson 1 - Creating Forms
• Microsoft Forms Essentials (2022): Lesson 2 - Sharing Forms and Responses
• Microsoft Forms Essentials (2022): Lesson 3 - Quizzes and Polls
• Microsoft Office 365: Planner: Subscription and User Interface
• Microsoft OneDrive 365: Collaborate
• Microsoft OneDrive 365: Manage Access
• Microsoft OneDrive 365: Manage Files and Folders
• Microsoft OneDrive 365: Move Files and Folders
• Microsoft OneDrive 365: Navigate the User Interface
• Microsoft OneDrive 365: Upload Files and Folders
• Microsoft OneNote 365: Add Due Dates and Reminders
• Microsoft OneNote 365: Create a Notebook
• Microsoft OneNote 365: Create and Share Lists
• Microsoft OneNote 365: Navigate the User Interface
• Microsoft OneNote 365: Share and Stay Organized
• Microsoft OneNote 365: Take Notes
• Microsoft Outlook 365: Create an Email Signature
• Microsoft Outlook 365: Create and Manage Quick Steps
• Microsoft Outlook 365: Navigating Calendar Views
• Microsoft Outlook 365: Organize Mail in Folders
• Microsoft Outlook 365: Setting and Managing Appointments
• Microsoft Outlook 365: Share Contacts
• Microsoft Outlook 365: Using Contact Groups and Address Books
• Microsoft Outlook 365: Additional Features
• Microsoft Outlook 365: Clean up Your Inbox
• Microsoft Outlook 365: Create a Meeting
• Microsoft Outlook 365: Create and Assign Tasks
• Microsoft Outlook 365: Sort & Group Emails
• Microsoft Outlook 365: Working with Contacts
• Microsoft Planner 365: Create a Plan
• Microsoft Planner 365: Manage Tasks
• Microsoft Planner 365: Navigate the User Interface
• Microsoft Planner 365: View Progress and Get Updates
• Microsoft Planner Essentials (2021): Lesson 1 - Intro to Planner
• Microsoft Planner Essentials (2021): Lesson 2 - Working with Cards Part 1
• Microsoft Planner Essentials (2021): Lesson 3 - Working with Cards Part 2
• Microsoft Planner Essentials (2021): Lesson 4 - Buckets and To Do
• Microsoft Planner Essentials (2021): Lesson 5 - Managing My Plans
• Microsoft Power BI Skills
• Microsoft PowerPoint 365: Add a Screen Clipping or a Screen Recording
• Microsoft PowerPoint 365: Add Audio to a Presentation
• Microsoft PowerPoint 365: Add Video to Slides
• Microsoft PowerPoint 365: Advanced Navigation with the Zoom Link
• Microsoft PowerPoint 365: Animate Graphics such as Charts and SmartArt
• Microsoft PowerPoint 365: Animate Text and Images
• Microsoft PowerPoint 365: Apply a Theme and Theme Variants
• Microsoft PowerPoint 365: Change Slide Backgrounds
• Microsoft PowerPoint 365: Co-Authoring and Comments
• Microsoft PowerPoint 365: Compare and Combine Presentations
• Microsoft PowerPoint 365: Create a Custom Shape
• Microsoft PowerPoint 365: Create a Custom Shape
• Microsoft PowerPoint 365: Create and Manage Sections
• Microsoft PowerPoint 365: Create and Save a New Presentation
• Microsoft PowerPoint 365: Create and Save a PowerPoint Template
• Microsoft PowerPoint 365: Customize the Ribbon
• Microsoft PowerPoint 365: Customize Your PowerPoint Environment
• Microsoft PowerPoint 365: Edit Slide Masters and Create Custom Layouts
• Microsoft PowerPoint 365: Elements of the PowerPoint Window
• Microsoft PowerPoint 365: Group, Stack, and Align Objects
• Microsoft PowerPoint 365: Import an Outline from Microsoft Word
• Microsoft PowerPoint 365: Insert a SmartArt Graphic
• Microsoft PowerPoint 365: Insert and Format Shapes
• Microsoft PowerPoint 365: Insert and Format Text
• Microsoft PowerPoint 365: Insert and Manage Slides
• Microsoft PowerPoint 365: Insert and Place Images
• Microsoft PowerPoint 365: Insert Hyperlinks and Action Buttons
• Microsoft PowerPoint 365: Insert Objects
• Microsoft PowerPoint 365: Manage Windows and Views
• Microsoft PowerPoint 365: Modify Images
• Microsoft PowerPoint 365: Motion Path Animations
• Microsoft PowerPoint 365: Organize Content with Lists and Tables
• Microsoft PowerPoint 365: Package Your Presentation for Sharing
• Microsoft PowerPoint 365: Print Support Materials
• Microsoft PowerPoint 365: Record a Narration
• Microsoft PowerPoint 365: Rehearse Your Presentation
• Microsoft PowerPoint 365: Repurpose Your Presentation Using File Formats
• Microsoft PowerPoint 365: Reuse Slides from Other Presentations
• Microsoft PowerPoint 365: Run Your Show and Introduction to Presenter View
• Microsoft PowerPoint 365: Save Presentation as a Video File
• Microsoft PowerPoint 365: Set Slide Transitions
• Microsoft PowerPoint 365: Set up a Show
• Microsoft PowerPoint 365: Trim media, Set Media Bookmarks and Triggers
• Microsoft PowerPoint 365: Use the PowerPoint Designer Tool
• Microsoft Project 365: Create a Project
• Microsoft Project 365: Edit a Project
• Microsoft Project 365: Manage a Project
• Microsoft SharePoint 365: Collaborate
• Microsoft SharePoint 365: Create a Site Part 1
• Microsoft SharePoint 365: Create a Site Part 2
• Microsoft SharePoint 365: Discover
• Microsoft SharePoint 365: Sign in and Navigate the User Interface
• Microsoft Skype 365: Call
• Microsoft Skype 365: Chat
• Microsoft Teams 365: Tips for Managing Remote Teams
• Microsoft Word 365: Add and Review Comments
• Microsoft Word 365: Adjust Line and Paragraph Spacing
• Microsoft Word 365: Adjust Text Alignment and Tabs
• Microsoft Word 365: Advanced Find & Replace
• Microsoft Word 365: Apply a Theme and Style Set
• Microsoft Word 365: Apply Quick Styles to Text
• Microsoft Word 365: Basic Find & Replace
• Microsoft Word 365: Change How Content is Displayed
• Microsoft Word 365: Compare and Combine Documents
• Microsoft Word 365: Create a Form
• Microsoft Word 365: Create a Table of Contents
• Microsoft Word 365: Create and Save a New Document
• Microsoft Word 365: Create and Save a Template
• Microsoft Word 365: Create Personalized Documents
• Microsoft Word 365: Create Personalized Mailing Labels
• Microsoft Word 365: Customize Spell and Grammar Check Options
• Microsoft Word 365: Customize the Ribbon
• Microsoft Word 365: Customize Your Word Environment
• Microsoft Word 365: Elements of the Word Window
• Microsoft Word 365: Footnotes and Endnotes
• Microsoft Word 365: Format Page Background
• Microsoft Word 365: Format Painter and Paste Special
• Microsoft Word 365: Format Text
• Microsoft Word 365: Group, Stack, and Layer Objects
• Microsoft Word 365: Headers and Footers
• Microsoft Word 365: Insert and Edit Lists
• Microsoft Word 365: Insert and Format Shapes
• Microsoft Word 365: Insert and Place Pictures
• Microsoft Word 365: Insert Objects
• Microsoft Word 365: Insert Page Numbers
• Microsoft Word 365: Insert Tables
• Microsoft Word 365: Insert Text Boxes and Word Art
• Microsoft Word 365: Layout Your Content
• Microsoft Word 365: Modify an Image
• Microsoft Word 365: Print and Distribute Your Document
• Microsoft Word 365: Protect Your Document
• Microsoft Word 365: Quick Parts and AutoText
• Microsoft Word 365: Record and Run a Macro
• Microsoft Word 365: Set up Your Document
• Microsoft Word 365: Sharing and Co-Authoring
• Microsoft Word 365: Spelling & Grammar Checking
• Microsoft Word 365: Style and Format Tables
• Microsoft Word 365: Track and Manage Document Changes
• Microsoft Word 365: Writing Tools
• Microsoft® Access® 2007 Advanced
• Microsoft® Access® 2007 Application Development
• Microsoft® Access® 2007 Basic
• Microsoft® Access® 2007 Intermediate
• Microsoft® Access® 2007 VBA Programming
• Microsoft® Access® 2010 Advanced
• Microsoft® Access® 2010 Basic
• Microsoft® Access® 2010 Intermediate
• Microsoft® Access® 2013 Additional Database Tools
• Microsoft® Access® 2013 Additional Queries
• Microsoft® Access® 2013 Advanced
• Microsoft® Access® 2013 Advanced Query Options Part 1
• Microsoft® Access® 2013 Advanced Query Options Part 2
• Microsoft® Access® 2013 Basic
• Microsoft® Access® 2013 Basic Queries
• Microsoft® Access® 2013 Collaboration and Security
• Microsoft® Access® 2013 Creating and Managing Tables Part 1
• Microsoft® Access® 2013 Creating and Managing Tables Part 2
• Microsoft® Access® 2013 Creating and Opening a Database
• Microsoft® Access® 2013 Creating Forms
• Microsoft® Access® 2013 Creating Reports
• Microsoft® Access® 2013 Entering and Editing Table Data
• Microsoft® Access® 2013 Navigating in a Database
• Microsoft® Access® 2013: Displaying Data
• Microsoft® Access® 2013: Macros
• Microsoft® Access® 2013: MOS Certification Comprehensive
• Microsoft® Access® Database Security
• Microsoft® Access® Forms & Reports
• Microsoft® Access® Queries Made Easy
• Microsoft® Excel 365: Create and Save a New Workbook
• Microsoft® Excel 365: Customize the Ribbon
• Microsoft® Excel 365: Customize Your Excel Environment
• Microsoft® Excel 365: Elements of the Excel Window
• Microsoft® Excel 365: Format a Worksheet
• Microsoft® Excel 365: Organize Excel Windows on Your Screen
• Microsoft® Excel 365: Prepare Your Workbook
• Microsoft® Excel® 2007 Advanced
• Microsoft® Excel® 2007 Basic
• Microsoft® Excel® 2007 Intermediate
• Microsoft® Excel® 2007 Power User
• Microsoft® Excel® 2007 VBA Programming
• Microsoft® Excel® 2010 Advanced
• Microsoft® Excel® 2010 Basic
• Microsoft® Excel® 2010 Intermediate
• Microsoft® Excel® 2010 VBA Programming
• Microsoft® Excel® 2013 Advanced
• Microsoft® Excel® 2013 Analyzing Your Data Part 1
• Microsoft® Excel® 2013 Analyzing Your Data Part 2
• Microsoft® Excel® 2013 Applying Advanced Formatting
• Microsoft® Excel® 2013 Basic
• Microsoft® Excel® 2013 Collaborating with Others
• Microsoft® Excel® 2013 Creating and Modifying Charts
• Microsoft® Excel® 2013 Creating and Opening Workbooks
• Microsoft® Excel® 2013 Formatting Data
• Microsoft® Excel® 2013 Intermediate
• Microsoft® Excel® 2013 Intermediate Student Manual
• Microsoft® Excel® 2013 Managing the Excel® Environment
• Microsoft® Excel® 2013 MOS Certification Comprehensive Vol 1-2
• Microsoft® Excel® 2013 MOS Certification Comprehensive Vol 2 of 2
• Microsoft® Excel® 2013 Moving Around and Entering Data
• Microsoft® Excel® 2013 Printing Workbooks
• Microsoft® Excel® 2013 Shortcuts, Tips, and Tricks
• Microsoft® Excel® 2013 Using Basic Formulas Part 1
• Microsoft® Excel® 2013 Using Basic Formulas Part 2
• Microsoft® Excel® 2013 Working with Shapes and Graphics
• Microsoft® Excel® 2013 Working with Tables
• Microsoft® Excel® Assessment
• Microsoft® Excel® Charts and Graphs Made Easy
• Microsoft® Excel® Forms and Reporting Made Easy
• Microsoft® Excel® Formulas Made Easy
• Microsoft® Excel® Keyboard Shortcuts for PC - SkillBuilder Game
• Microsoft® Excel® Keyboard Shortcuts for PC - SkillBuilder Game 2.0
• Microsoft® Excel® Macros for Finance Professionals
• Microsoft® Excel® Macros Made Easy
• Microsoft® Excel® Made Easy
• Microsoft® Excel® PivotTables Made Easy
• Microsoft® Excel® PivotTables Made Easy 2013
• Microsoft® Office 2007 New Features
• Microsoft® Office 2007 Web Components and Collaboration
• Microsoft® Office 2010 New Features
• Microsoft® Outlook® 2007 Advanced
• Microsoft® Outlook® 2007 Basic
• Microsoft® Outlook® 2007 Intermediate
• Microsoft® Outlook® 2010 Advanced
• Microsoft® Outlook® 2010 Basic
• Microsoft® Outlook® 2010 Intermediate
• Microsoft® Outlook® 2013 Advanced
• Microsoft® Outlook® 2013 Basic
• Microsoft® Outlook® 2013 Creating and Grouping Contacts
• Microsoft® Outlook® 2013 Getting Started With Outlook
• Microsoft® Outlook® 2013 Managing Contacts
• Microsoft® Outlook® 2013 Managing Email
• Microsoft® Outlook® 2013 MOS Certification Comprehensive
• Microsoft® Outlook® 2013 Organizing Messages
• Microsoft® Outlook® 2013 Reading and Writing Email
• Microsoft® Outlook® 2013 Sending Email
• Microsoft® Outlook® 2013: Creating and Editing Appointments
• Microsoft® Outlook® 2013: Creating and Managing Tasks
• Microsoft® Outlook® 2013: Customizing Outlook® Views
• Microsoft® Outlook® 2013: Managing Accounts
• Microsoft® Outlook® 2013: Managing Outlook® Data
• Microsoft® Outlook® 2013: Organizing Appointments
• Microsoft® Outlook® 2013: Personalizing Outlook®
• Microsoft® Outlook® 2013: Planning Meetings
• Microsoft® Outlook® Assessment
• Microsoft® Outlook® Keyboard Shortcuts
• Microsoft® PowerPoint® 2007 Advanced
• Microsoft® PowerPoint® 2007 Basic
• Microsoft® PowerPoint® 2007 Sales Presentations
• Microsoft® PowerPoint® 2010 Advanced
• Microsoft® PowerPoint® 2010 Basic
• Microsoft® PowerPoint® 2013 Adding Media
• Microsoft® PowerPoint® 2013 Adding Motion
• Microsoft® PowerPoint® 2013 Adding Text to Your Presentation
• Microsoft® PowerPoint® 2013 Advanced
• Microsoft® PowerPoint® 2013 Basic
• Microsoft® PowerPoint® 2013 Collaborating and Customizing
• Microsoft® PowerPoint® 2013 Distributing Your Presentation
• Microsoft® PowerPoint® 2013 Getting Started
• Microsoft® PowerPoint® 2013 Illustrating Your Presentations
• Microsoft® PowerPoint® 2013 Modifying and Arranging Graphics
• Microsoft® PowerPoint® 2013 MOS Certification Comprehensive
• Microsoft® PowerPoint® 2013 Organizing Content
• Microsoft® PowerPoint® 2013 Organizing Your Presentation
• Microsoft® PowerPoint® 2013 Preparing Your Slideshow
• Microsoft® PowerPoint® 2013 Presenting Data with Spreadsheets and Charts
• Microsoft® PowerPoint® 2013 Printing and Saving a Presentation
• Microsoft® PowerPoint® 2013 Using the Master Views
• Microsoft® PowerPoint® 2013 Working with SmartArt
• Microsoft® PowerPoint® Assessment
• Microsoft® PowerPoint® Keyboard Shortcuts
• Microsoft® Project 2007 Advanced
• Microsoft® Project 2007 Basic
• Microsoft® Project 2010 Advanced
• Microsoft® Project 2010 Basic
• Microsoft® Project Tips and Tricks
• Microsoft® Publisher 2007 Advanced
• Microsoft® Publisher 2007 Basic
• Microsoft® Publisher 2010 Advanced
• Microsoft® Publisher 2010 Basic
• Microsoft® SharePoint® Tips and Tricks
• Microsoft® Teams 365: Add a 3rd Party Application
• Microsoft® Teams 365: Add Files and Use the Files Tab in Chats and Channels
• Microsoft® Teams 365: Add, Remove, and Manage Team Members
• Microsoft® Teams 365: Advanced Posting Techniques
• Microsoft® Teams 365: Best Practices for Efficient Teams Conversations
• Microsoft® Teams 365: Best Practices for Setting Up Your Teams and Channels
• Microsoft® Teams 365: Create and Manage Channels
• Microsoft® Teams 365: Create and Manage Teams
• Microsoft® Teams 365: Creating Breakout Rooms and Assigning Participants
• Microsoft® Teams 365: Customize the User Interface
• Microsoft® Teams 365: Customize Your Settings
• Microsoft® Teams 365: Document Collaboration and Co-Creation in Teams
• Microsoft® Teams 365: Filter and Search Features
• Microsoft® Teams 365: Formatting Conversations
• Microsoft® Teams 365: How and Why to Use a Teams Wiki
• Microsoft® Teams 365: Initiate and Accept a Call
• Microsoft® Teams 365: Introduction to the Calendar View
• Microsoft® Teams 365: Introduction to the Chat View
• Microsoft® Teams 365: Introduction to the Files View
• Microsoft® Teams 365: Join a Meeting
• Microsoft® Teams 365: Join a Team (User Perspective)
• Microsoft® Teams 365: Keyboard and Search Shortcuts
• Microsoft® Teams 365: Launching and Joining Breakout Rooms
• Microsoft® Teams 365: Leading a Team Meeting - Meeting Roles and Member Management
• Microsoft® Teams 365: Manage Calls and Voicemails
• Microsoft® Teams 365: Overview of the User Interface
• Microsoft® Teams 365: Posting in Channels
• Microsoft® Teams 365: Recording a Meeting, Meeting Notes, and Files
• Microsoft® Teams 365: Schedule and Initiate a Meeting
• Microsoft® Teams 365: Share Content During a Meeting
• Microsoft® Teams 365: Video Meeting Basics
• Microsoft® Visio® 2010 Advanced
• Microsoft® Visio® 2010 Basic
• Microsoft® Visio® Professional 2007 Advanced
• Microsoft® Visio® Professional 2007 Basic
• Microsoft® Windows® 7 Advanced
• Microsoft® Windows® 7 Basic
• Microsoft® Windows® 7 New Features
• Microsoft® Windows® 8
• Microsoft® Word 2007 Advanced
• Microsoft® Word 2007 Basic
• Microsoft® Word 2007 Intermediate
• Microsoft® Word 2007 VBA Programming
• Microsoft® Word 2010 Advanced
• Microsoft® Word 2010 Basic
• Microsoft® Word 2010 Intermediate Training
• Microsoft® Word 2013 Adding Graphics
• Microsoft® Word 2013 Adding Page Elements
• Microsoft® Word 2013 Adding Special Text Formatting
• Microsoft® Word 2013 Advanced Training
• Microsoft® Word 2013 Applying Styles
• Microsoft® Word 2013 Basic Training
• Microsoft® Word 2013 Collaborating with Others
• Microsoft® Word 2013 Creating and Opening Documents
• Microsoft® Word 2013 Editing Graphics
• Microsoft® Word 2013 Editing Tables
• Microsoft® Word 2013 Finishing and Customizing Your Document
• Microsoft® Word 2013 Formatting Paragraphs
• Microsoft® Word 2013 Formatting Text
• Microsoft® Word 2013 Illustrating and Organizing Information
• Microsoft® Word 2013 MOS Certification Comprehensive Vol 1 of 2
• Microsoft® Word 2013 Proofreading
• Microsoft® Word 2013 Setting Up Your Document
• Microsoft® Word 2013 Typing and Editing Text
• Microsoft® Word Assessment
• Microsoft® Word Keyboard Shortcuts 2.0
• Modify a Chart in Microsoft® Excel® 2016
• Modify a Chart in Microsoft® Excel® 2016 - eTip
• Modify Delivery Date and Reply Settings in Microsoft® Outlook® 2016
• Modify Delivery Date and Reply Settings in Microsoft® Outlook® 2016 - eTip
• Monitor, Accept, and Reject Edits to a Document in Microsoft® Word 2016
• Monitor, Accept, and Reject Edits to a Document in Microsoft® Word 2016 - eTip
• Motion Path Animations in Microsoft® PowerPoint® 2016
• Multi User License Management
• Name a Cell for Use in Formulas and Functions in Microsoft® Excel® 2016
• Name a Cell for Use in Formulas and Functions in Microsoft® Excel® 2016 - eTip
• OneDrive Essentials (2021): Lesson 1 - Introduction to OneDrive
• OneDrive Essentials (2021): Lesson 10 - OneDrive Versioning and Backup
• OneDrive Essentials (2021): Lesson 11 - OneDrive Recycle Bin
• OneDrive Essentials (2021): Lesson 2 - Using OneDrive Online Part 1
• OneDrive Essentials (2021): Lesson 3 - Using OneDrive Online Part 2
• OneDrive Essentials (2021): Lesson 4 - Using OneDrive Online Part 3
• OneDrive Essentials (2021): Lesson 5 - OneDrive and Office Apps
• OneDrive Essentials (2021): Lesson 6 - OneDrive Sync
• OneDrive Essentials (2021): Lesson 7 - OneDrive Files On-Demand
• OneDrive Essentials (2021): Lesson 8 - OneDrive Sharing
• OneDrive Essentials (2021): Lesson 9 - OneDrive Co-Authoring
• OneDrive in 30 Minutes: Lesson 1 - Introduction to OneDrive
• OneDrive in 30 Minutes: Lesson 2 - Using OneDrive Online, Part 1
• OneDrive in 30 Minutes: Lesson 3 - OneDrive Online, Part 2
• OneDrive in 30 Minutes: Lesson 4 - OneDrive Sharing
• Organizing and Selecting Social Media Response Messages
• Outlook Online in 30 Minutes - Calendar: Lesson 1 - Outlook Calendar Basics
• Outlook Online in 30 Minutes - Calendar: Lesson 2 - Adding Calendar Events, Part 1
• Outlook Online in 30 Minutes - Calendar: Lesson 3 - Adding Calendar Events, Part 2
• Outlook Online in 30 Minutes - Calendar: Lesson 4 - Calendar Board View, Part 1
• Outlook Online in 30 Minutes - Calendar: Lesson 5 - Calendar Board View, Part 2
• Outlook Online in 30 Minutes - Email: Lesson 1 - Outlook Email Basics, Part 1
• Outlook Online in 30 Minutes - Email: Lesson 2 - Outlook Email Basics, Part 2
• Outlook Online in 30 Minutes - Email: Lesson 3 - Email Folders
• Package Your Presentation for CD in Microsoft® PowerPoint® 2016
• Package Your Presentation for CD in Microsoft® PowerPoint® 2016 - eTip
• Page Setup in Microsoft® Excel® 2016
• Page Setup in Microsoft® Excel® 2016 - eTip
• PageMaker® 7: Advanced
• PageMaker® 7: Basic
• PageMaker® 7: Intermediate
• Perform Calculations in a Table in Microsoft® Word 2016
• Perform Calculations in a Table in Microsoft® Word 2016 - eTip
• Personalize and Customize Documents in Microsoft® Excel® 2016
• Personalize and Customize Documents in Microsoft® Excel® 2016 - eTip
• Personalize and Customize Documents in Microsoft® Word 2016
• Personalize and Customize Documents in Microsoft® Word 2016 - eTip
• Photoshop® CS5: Advanced
• Photoshop® CS5: Basic
• Photoshop® CS5: Production
• Photoshop® CS6: Advanced
• Photoshop® CS6: Basic
• Photoshop® CS6: Production
• Play Your Slide Show in Presenter View in Microsoft® PowerPoint® 2016
• Play Your Slide Show in Presenter View in Microsoft® PowerPoint® 2016 - eTip
• Power BI Essentials: Lesson 1 - Introduction
• Power BI Essentials: Lesson 10 - Creating Calculated Measures
• Power BI Essentials: Lesson 11 - Filtering and Splicing Reports
• Power BI Essentials: Lesson 12 - Publishing Reports
• Power BI Essentials: Lesson 2 - Using Power BI
• Power BI Essentials: Lesson 3 - Creating Data Connections
• Power BI Essentials: Lesson 4 - Data Relationships
• Power BI Essentials: Lesson 5 - Working with the Power Query Editor
• Power BI Essentials: Lesson 6 - Transforming Data
• Power BI Essentials: Lesson 7 - Creating Visualizations
• Power BI Essentials: Lesson 8 - Customizing Visualizations and Pages
• Power BI Essentials: Lesson 9 - Creating Calculations with DAX
• PowerPoint Translation Tools in Microsoft® PowerPoint® 2016
• PowerPoint Translation Tools in Microsoft® PowerPoint® 2016 - eTip
• Prepare Excel® Data for Use in Access in Microsoft® Access® 2016
• Prepare Excel® Data for Use in Access® in Microsoft® Access® 2016 - eTip
• Prepare Your Spreadsheet Data for Use in Access® in Microsoft® Excel® 2016
• Prepare Your Spreadsheet Data for Use in Access® in Microsoft® Excel® 2016 - eTip
• Preview Animations in Microsoft® PowerPoint® 2016
• Preview Animations in Microsoft® PowerPoint® 2016 - eTip
• Preview Query Results in Microsoft® Access® 2016
• Preview Query Results in Microsoft® Access® 2016 - eTip
• Print a Calendar in Microsoft® Outlook® 2016
• Print a Calendar in Microsoft® Outlook® 2016 - eTip
• Print Multiple Worksheets in Microsoft® Excel® 2016
• Print Multiple Worksheets in Microsoft® Excel® 2016 - eTip
• Print to a Specific Number of Pages in Microsoft® Excel® 2016
• Print to a Specific Number of Pages in Microsoft® Excel® 2016 - eTip
• Print Your Tasks in Microsoft® Outlook® 2016
• Print Your Tasks in Microsoft® Outlook® 2016 - eTip
• Proof Your Presentation with Spell Check and Thesaurus Tools in Microsoft® PowerPoint® 2016
• Proof Your Presentation with Spell Check and Thesaurus Tools in Microsoft® PowerPoint® 2016 - eTip
• Protect Your Data in Microsoft® Excel® 2016
• Protect Your Data in Microsoft® Excel® 2016 - eTip
• Pull Data from a Website or Network Location in Microsoft® Excel® 2016 NEW!
• Pull Data from a Website or Network Location in Microsoft® Excel® 2016 NEW! - eTip
• QuickBooks®: A 60 Minute Crash Course
• QuickBooks®: Apply a Late Fee to a Payment
• QuickBooks®: Bank Reconciliation
• QuickBooks®: Bank Reconciliation Discrepancy
• QuickBooks®: Charts of Accounts
• QuickBooks®: Class Tracking
• QuickBooks®: Customize AR Forms
• QuickBooks®: Edit and Merge Accounts
• QuickBooks®: Edit Preference
• QuickBooks®: Entering Bills
• QuickBooks®: Entering Checks
• QuickBooks®: Entering Credit Card Charges
• QuickBooks®: Estimates
• QuickBooks®: File Backup
• QuickBooks®: Home Page Interface
• QuickBooks®: How to Set Up New Company
• QuickBooks®: Invoicing
• QuickBooks®: Items List
• QuickBooks®: Journal Entry
• QuickBooks®: Loan Manager
• QuickBooks®: Mastering the Chart of Accounts
• QuickBooks®: Memorized Transactions
• QuickBooks®: Mileage Tracking
• QuickBooks®: New Asset Via Check Register
• QuickBooks®: New Asset Via Journal Entry
• QuickBooks®: Pay Bills
• QuickBooks®: Pay Credit Card Bills
• QuickBooks®: Receive Payments
• QuickBooks®: Record Deposits
• QuickBooks®: Sales Receipt vs Invoice
• QuickBooks®: Sales Tax
• QuickBooks®: Setting up a Customer
• QuickBooks®: Setting Up Jobs
• QuickBooks®: Setting up Late Fees
• QuickBooks®: Setting Up Users
• QuickBooks®: Setting Up Vendors
• QuickBooks®: Statements
• QuickBooks®: Sub Accounts
• Record a Macro in Microsoft® Excel® 2016
• Record a Macro in Microsoft® Excel® 2016 - eTip
• Record a Narration in Microsoft® PowerPoint® 2016
• Record a Narration in Microsoft® PowerPoint® 2016 - eTip
• Record and Play Back a Series of Actions in Microsoft® Word 2016
• Record and Play Back a Series of Actions in Microsoft® Word 2016 - eTip
• Remove the Background from an Image in Microsoft® PowerPoint® 2016
• Remove the Background from an Image in Microsoft® PowerPoint® 2016 - eTip
• Remove the Background from an Image in Microsoft® Word 2016
• Remove the Background from an Image in Microsoft® Word 2016 - eTip
• Rename a Field in a Row in Microsoft® Access® 2016
• Rename a Field in a Row in Microsoft® Access® 2016 - eTip
• Rename a Query Field in Microsoft® Access® 2016
• Rename a Query Field in Microsoft® Access® 2016 - eTip
• Rename a Report Field in Microsoft® Access® 2016
• Rename a Report Field in Microsoft® Access® 2016 - eTip
• Require a Password for a Database in Microsoft® Access® 2016
• Require a Password for a Database in Microsoft® Access® 2016 - eTip
• Research a Topic with Smart Lookup New! in Microsoft® PowerPoint® 2016
• Research a Topic with Smart Lookup New! in Microsoft® PowerPoint® 2016 - eTip
• Research a Topic with Smart Lookup NEW! in Microsoft® Word 2016
• Research a Topic with Smart Lookup NEW! in Microsoft® Word 2016 - eTip
• Reuse Slides in a Presentation in Microsoft® PowerPoint® 2016
• Reuse Slides in a Presentation in Microsoft® PowerPoint® 2016 - eTip
• Save a Document to the Appropriate File Format in Microsoft® Word 2016
• Save a Document to the Appropriate File Format in Microsoft® Word 2016 - eTip
• Save a Presentation to the Appropriate File Format in Microsoft® PowerPoint® 2016
• Save a Presentation to the Appropriate File Format in Microsoft® PowerPoint® 2016 - eTip
• Save a Presentation to Video in Microsoft® PowerPoint® 2016
• Save a Presentation to Video in Microsoft® PowerPoint® 2016 - eTip
• Save a Workbook as a Template in Microsoft® Excel® 2016
• Save a Workbook as a Template in Microsoft® Excel® 2016 - eTip
• Save and Convert PDF in Microsoft® Word 2016
• Save and Convert PDF in Microsoft® Word 2016 - eTip
• Save Your Document to OneDrive® in Microsoft® Word 2016
• Save Your Document to OneDrive® in Microsoft® Word 2016 - eTip
• Save Your Presentation to OneDrive in Microsoft® PowerPoint® 2016
• Save Your Presentation to OneDrive in Microsoft® PowerPoint® 2016 - eTip
• Save Your Workbook to OneDrive® in Microsoft® Excel® 2016
• Save Your Workbook to OneDrive® in Microsoft® Excel® 2016 - eTip
• Saving Time in Outlook: Lesson 1 - Introduction
• Saving Time in Outlook: Lesson 2 - Taking Quick Action
• Saving Time in Outlook: Lesson 3 - Saving Time with AutoText
• Saving Time in Outlook: Lesson 4 - Getting Organized with Color
• Saving Time in Outlook: Lesson 5 - Setting Up Daily Tasks
• Saving Time in Outlook: Lesson 6 - Automating Email Management
• Saving Time in Outlook: Lesson 7 - Searching in Outlook
• Schedule a Meeting in Microsoft® Outlook® 2016
• Schedule a Meeting in Microsoft® Outlook® 2016 - eTip
• Search Your Email Messages in Microsoft® Outlook® 2016
• Search Your Email Messages in Microsoft® Outlook® 2016 - eTip
• Select and Apply a Theme to Your Documents in Microsoft® Excel® 2016
• Select and Apply a Theme to Your Documents in Microsoft® Excel® 2016 - eTip
• Send an Out of Office Reply in Microsoft® Outlook® 2016
• Send an Out of Office Reply in Microsoft® Outlook® 2016 - eTip
• Send Documents from Word in Microsoft® Word 2016
• Send Documents from Word in Microsoft® Word 2016 - eTip
• Send Presentations from PowerPoint® in Microsoft® PowerPoint® 2016
• Send Presentations from PowerPoint® in Microsoft® PowerPoint® 2016 - eTip
• Sending Documents from Excel in Microsoft® Excel® 2016
• Sending Documents from Excel in Microsoft® Excel® 2016 - eTip
• Set a Recurring Appointment in Microsoft® Outlook® 2016
• Set a Recurring Appointment in Microsoft® Outlook® 2016 - eTip
• Set a Trigger on a Video or Audio Bookmark in Microsoft® PowerPoint® 2016
• Set a Trigger on a Video or Audio Bookmark in Microsoft® PowerPoint® 2016 - eTip
• Set Properties for Content Controls in Microsoft® Word 2016
• Set Properties for Content Controls in Microsoft® Word 2016 - eTip
• Set Up a Show in Microsoft® PowerPoint® 2016
• Set Up Show in Microsoft® PowerPoint® 2016 - eTip
• Set Up Your Outlook® Window Layout in Microsoft® Outlook® 2016
• Set Up Your Outlook® Window Layout in Microsoft® Outlook® 2016 - eTip
• Share a Calendar in Microsoft® Outlook® 2016
• Share a Calendar in Microsoft® Outlook® 2016 - eTip
• Sharing ConceptDraw MINDMAP™ Presentation Video on Facebook®
• Sharing ConceptDraw MINDMAP™ Presentation Videos on Google+™
• Sharing ConceptDraw MINDMAP™ Presentation Videos on YouTube™
• Sharing Microsoft® PowerPoint® Presentation Created with ConceptDraw MINDMAP™ on Google Docs™
• Show in Favorites in Microsoft® Outlook® 2016
• Show in Favorites in Microsoft® Outlook® 2016 - eTip
• Sort and Group Email Messages in Microsoft® Outlook® 2016
• Sort and Group Email Messages in Microsoft® Outlook® 2016 - eTip
• Sort and Group Tasks in Microsoft® Outlook® 2016
• Sort and Group Tasks in Microsoft® Outlook® 2016 - eTip
• Sort Table and Query Data in Microsoft® Access® 2016
• Sort Table Data in Microsoft® Access® 2016 - eTip
• Stack and Group Images in a Document in Microsoft® Word 2016
• Stack and Group Images in a Document in Microsoft® Word 2016 - eTip
• Stack and Group Objects in Microsoft® PowerPoint® 2016
• Stack and Group Objects in Microsoft® PowerPoint® 2016 - eTip
• Troubleshoot Formula and Function Errors in Microsoft® Excel® 2016
• Troubleshoot Formula and Function Errors in Microsoft® Excel® 2016 - eTip
• Update a Contact in Microsoft® Outlook® 2016
• Update a Contact in Microsoft® Outlook® 2016 - eTip
• Update Tasks and Send Status Reports in Microsoft® Outlook® 2016
• Update Tasks and Send Status Reports in Microsoft® Outlook® 2016 - eTip
• Use a Query to Append Table Data in Microsoft® Access® 2016
• Use a Query to Append Table Data in Microsoft® Access® 2016 - eTip
• Use Advanced Options for Filters in Microsoft® Access® 2016
• Use Advanced Options for Filters in Microsoft® Access® 2016 - eTip
• Use an Image as a Slide Background in Microsoft® PowerPoint® 2016
• Use an Image as a Slide Background in Microsoft® PowerPoint® 2016 - eTip
• Use AutoCorrect to Save Time and Correct Errors in Microsoft® Word 2016
• Use AutoCorrect to Save Time and Correct Errors in Microsoft® Word 2016 - eTip
• Use AutoFill to Quickly Fill Cells from a List and Create Your Own Fillable List of Items in Microsoft® Excel® 2016
• Use AutoFill to Quickly Fill Cells from a List in Microsoft® Excel® 2016 - eTip
• Use Conditional Functions in Microsoft® Excel® 2016
• Use Conditional Functions in Microsoft® Excel® 2016 - eTip
• Use Data Filters in Microsoft® Excel® 2016
• Use Data Filters in Microsoft® Excel® 2016 - eTip
• Use Data Variations to Create Scenarios in Microsoft® Excel® 2016
• Use Data Variations to Create Scenarios in Microsoft® Excel® 2016 - eTip
• Use Find and Replace in Microsoft® PowerPoint® 2016
• Use Find and Replace in Microsoft® PowerPoint® 2016 - eTip
• Use Graphics to Compare Cell Values in Microsoft® Excel® 2016
• Use Graphics to Compare Cell Values in Microsoft® Excel® 2016 - eTip
• Use Scheduling Assistant to Plan Meetings in Microsoft® Outlook® 2016
• Use Scheduling Assistant to Plan Meetings in Microsoft® Outlook® 2016 - eTip
• Use Slide Masters in Microsoft® PowerPoint® 2016
• Use Slide Masters in Microsoft® PowerPoint® 2016 - eTip
• Use Smart Guides in Microsoft® PowerPoint® 2016
• Use Smart Guides in Microsoft® PowerPoint® 2016 - eTip
• Use Sparklines to Display Trends in Microsoft® Excel® 2016
• Use Sparklines to Display Trends in Microsoft® Excel® 2016 - eTip
• Use the Group, Sort, and Total Pane to Organize Reports in Microsoft® Access® 2016
• Use the Group, Sort, and Total Pane to Organize Reports in Microsoft® Access® 2016 - eTip
• Use the Quick Analysis Tool in Microsoft® Excel® 2016
• Use the Quick Analysis Tool in Microsoft® Excel® 2016 - eTip
• View and Re-Order Animations in Microsoft® PowerPoint® 2016
• View and Re-Order Animations in Microsoft® PowerPoint® 2016 - eTip
• Visualize Geographic Data in Microsoft® Excel® 2016 NEW!
• Visualize Geographic Data in Microsoft® Excel® 2016 NEW! - eTip
• What is a Dashboard
• What Is an Action Mind Map
• What's New in Excel 2019?: Lesson 1 - Charts and Images
• What's New in Excel 2019?: Lesson 2 - Sharing
• What's New in Excel 2019?: Lesson 3 - TextJoin and Concat
• What's New in Excel 2019?: Lesson 4 - Max If and Min Ifs
• What's New in Excel 2019?: Lesson 5 - Switch
• What's New in Excel 2019?: Lesson 6 - Ink and Drawing
• What's New in Excel 2019?: Lesson 7 - New in Backstage View
• What's New in Excel 2019?: Lesson 8 - Extra Features
• What's New in Word 2019?: Lesson 8 - Using SharePoint Properties
• Windows 10 Essentials: Lesson 1 - Introduction
• Windows 10 Essentials: Lesson 2 - Getting Around in Windows 10
• Windows 10 Essentials: Lesson 3 - Login Options
• Windows 10 Essentials: Lesson 4 - Cortana
• Windows 10 Essentials: Lesson 5 - Task View
• Windows 10 Essentials: Lesson 6 - Edge
• Windows 10 Essentials: Lesson 7 - Windows Apps and Store
• Windows 10 Essentials: Lesson 8 - Customization

Live Seminars

• How to Deliver Exceptional Customer Service
• How to Deliver Exceptional Customer Service

On-demand Courses

• 01. Service Quality Indicators
• 03. Helping Customers Decrease Expenses
• 1 to 1: Customer Service Success
• 10 Steps to Successful Customer Service
• 14 Things to Improve Your Customer Service in 5 Seconds - Quick Reference
• Banking Customer Interactions
• Banking Customer Service
• Banking Phone Calls
• Building Great Customer Experiences
• Call Center Training: Active Listening
• Call Center Training: Asking Good Questions
• Call Center Training: Don't Say This!
• Call Center Training: Duties of the Customer Service Representative
• Call Center Training: Escalating Issues
• Call Center Training: Handling Angry Callers
• Call Center Training: Phone Etiquette
• Call Center Training: Skills of the Customer Service Representative
• Call Center Training: Troubleshooting
• Creating Great Customer Conversations
• CRM in Real Time
• Customer CEO
• Customer Experience
• Customer Loyalty
• Customer Sense
• Customer Service Basics
• Customer Service Chat
• Customer Service Feedback: Feedback Basics
• Customer Service Feedback: Feedback Surveys
• Customer Service Feedback: Social Media Feedback
• Customer Service Feedback: What To Do With Feedback
• Customer Service for Field Service Technicians
• Customer Service Later
• Customer Service: 5 Tips for Handling Customer Complaints Gracefully
• Customer Service: Answering Unspoken Questions
• Customer Service: Answering Unspoken Questions (Spanish)
• Customer Service: Be More Likeable (Spanish)
• Customer Service: Being Honest with Your Customers
• Customer Service: Being Honest with Your Customers (Spanish)
• Customer Service: Building Rapport with Customers
• Customer Service: Building Rapport with Customers (Spanish)
• Customer Service: Calculate the Value of Customer Service (Spanish)
• Customer Service: Calming Down Angry Customers (Spanish)
• Customer Service: Creating A Positive "Ripple Effect"?
• Customer Service: Creating a Positive Experience (Spanish)
• Customer Service: Customer Service Communication via Emails and Chat
• Customer Service: Diffusing and De-escalating Angry Customers
• Customer Service: Emails and Chat (Spanish)
• Customer Service: Emotional Intelligence in Customer Service
• Customer Service: Emotional Intelligence in Customer Service (Spanish)
• Customer Service: Enhance Likability
• Customer Service: Go the Extra Mile
• Customer Service: Go the Extra Mile (Spanish)
• Customer Service: Great First Impressions (Spanish)
• Customer Service: Handling Customer Complaints (Spanish)
• Customer Service: Handling Customer Service Phone Calls
• Customer Service: Handling Customer Service Phone Calls (Spanish)
• Customer Service: Helping Customers Increase Income
• Customer Service: How to Actively Listen to Customers
• Customer Service: How to Handle an Upset Customer (Spanish)
• Customer Service: How to Listen to Customers (Spanish)
• Customer Service: How to Say "No" to a Customer
• Customer Service: How to Tell a Customer 'No' (Spanish)
• Customer Service: Managing Stress and Avoiding Customer Service Burnout
• Customer Service: Managing Stress and Avoiding Customer Service Burnout (Spanish)
• Customer Service: Navigating Emotional Customers
• Customer Service: Pay Attention to the Details
• Customer Service: Pay Attention to the Details (Spanish)
• Customer Service: Practicing Empathy in Customer Service
• Customer Service: Practicing Empathy in Customer Service (Spanish)
• Customer Service: Proactively Ask for Customer Feedback
• Customer Service: Proactively Ask for Customer Feedback (Spanish)
• Customer Service: The Three "A's" of Great First Impressions
• Customer Service: The Value of Customer Service
• Dangerous Customer Service
• Dealing with Customers Lawfully: A Rapid Skill Builder Booklet
• Delight Your Customers
• Delivering a Powerful Customer Experience (French)
• Delivering a Powerful Customer Experience (French-Canadian)
• Delivering Knock Your Socks Off Service
• Effective Techniques for Dealing with Difficult Customers
• Get Ready for an Upset Customer Worksheet
• Handling an Angry Customer
• Handling Consumer Complaints
• Handling Customer Complaints in Hospitality
• Hospitality ADA Compliance
• How to Deliver Effective Online Customer Support
• How to Engage Your Customer (French)
• How to Engage Your Customer (French-Canadian)
• How to Improve a Situation With an Upset Customer - Quick Reference
• How to Lead and Empower Your Customer Service Team
• How to Resolve Customer Complaints on the Spot
• Improving Customer Service: A Rapid Skill Builder Booklet
• Lead with Your Customer
• Lower Your Call Center Costs
• Recruit and Hire Stellar Customer Service Representatives
• Revolutionize Your Customer Experience
• Service Failure
• TeleCare®: Your Role as Advocate
• TeleCare®: Your Role as Detective
• TeleCare®: Your Role as Healer
• TeleCare®: Your Role as Host
• TeleCare®:Your Role as Teacher
• The Customer Service Survival Kit
• The DNA of Customer Experience
• The Four Ps of Creating Loyal Customers
• The Service Providers
• Turning Around an Angry Customer (French)
• Turning Around an Angry Customer (French-Canadian)
• Up Your Service!
• Uplifting Service
• Using Generative AI for Customer Service: AI Chatbots
• Using Generative AI for Customer Service: Case Studies and Real-World Applications of AI in Customer Service
• Using Generative AI for Customer Service: Future Trends in AI Customer Service
• Using Generative AI for Customer Service: Implementation Strategies
• Using Generative AI for Customer Service: Introduction to AI in Customer Service
• Using Generative AI for Customer Service: Sentiment Analysis and Customer Insights
• Using Generative AI for Customer Service: Virtual Assistants
• What NOT to Say to Your Customers
• When the Customer Isn't Right: Retail Conflict for Managers

Live Seminars

• Cash Flow Forecasting for Small and Medium-Sized Businesses
• How to Manage & Organize Accounts Payable
• How to Manage Inventory & Cycle Counts
• How to Use QuickBooks®
• Sales & Use Tax Workshop
• The Controller's Workshop
• Understanding Financial Statements

On-demand Courses

• 365 Ways to Live Cheap
• Accounting Ethics & Integrity
• Accounting in a Nutshell
• ACH
• Adult Financial Abuse
• Adult Financial Abuse - California
• Advanced Training for QuickBooks® Online
• Audit Report Writing for Internal Auditors
• Balance Sheets: 01. Introduction to Balance Sheets
• Balance Sheets: 02. Benchmarking, Ratios, Comparisons, and Trends
• Balance Sheets: 03. Assets and Liabilities
• Bank Secrecy Act Basics: 04. Requirements and Purpose of the Bank Secrecy Act
• Bank Secrecy Act for Managers: 02. BSA Compliance Program Requirements
• Bankruptcy Law for Collection Professionals
• Banks: Percentages and Interest Rates
• Basic Business Finance: Lesson 1 - Accounting Equation
• Basic Business Finance: Lesson 2 - Debits and Credits
• Basic Business Finance: Lesson 3 - Chart of Accounts
• Basic Business Finance: Lesson 4 - Balance Sheet
• Basic Business Finance: Lesson 5 - Income Statement
• Basic Business Finance: Lesson 6 - Statement of Cash Flows
• Basic Business Finance: Lesson 7 - Terminology
• Be Audit Secure: Part 1 - Introduction
• Be Audit Secure: Part 2 - Reasonable Basis
• Be Audit Secure: Part 3 - The Rule of 3's
• Be Audit Secure: Part 4 - Policies and Procedures
• Be Audit Secure: Part 5 - Standard Operating Procedures
• Be Audit Secure: Part 6 - Communication
• Be Audit Secure: Part 7 - Training
• Be Audit Secure: Part 8 - Internal Audits
• Bookkeeping Basics
• Brain Bites - Business Accounting Basics, Part 1
• Brain Bites - Business Accounting Basics, Part 2
• Budgeting Essentials: 01. What Is Budgeting?
• Budgeting Essentials: 02. Budgeting Methods
• Budgeting Essentials: 03. Budget Reporting
• Budgeting Essentials: 04. Budgeting Expenses
• Budgeting Essentials: 05. Budgeting Revenue
• Budgeting Essentials: 06. Budgeting Discounts
• Budgeting Essentials: 07. Managing Inventory
• Business Financing for Beginners
• Cash Flow Management: 01. Cash Flow Management for Beginners
• Cash Flow Management: 02. Managing Payables
• Cash Flow Management: 03. Managing Receivables
• Cash Flow Management: 04. How to Read Cash Flow Statements
• Cash Flow Projections & Critical Business Planning Considerations
• Check 21
• Check Kiting
• Check Processing
• Checking: Checking 101
• Checking: Checking Skills
• Checking: Online and Mobile Banking
• Checking: Selecting the Right Checking Account
• Checking: Understanding the Fine Print
• Compliance
• Conducting Internal Payroll Audits Part Five: I-9 Hot Tips
• Conducting Internal Payroll Audits Part Four: Why You Must Audit Your W-4s
• Conducting Internal Payroll Audits Part One: 4 Things the DOL Will Request During Your Audit
• Conducting Internal Payroll Audits Part Seven: Audit Secure© Must Haves
• Conducting Internal Payroll Audits Part Six: Exempt Status Classification of Workers
• Conducting Internal Payroll Audits Part Three: W-9 Compliance Tips and Penalties for Noncompliance
• Conducting Internal Payroll Audits Part Two: Independent Contractor Classification
• Consumer Privacy Act
• Credit Unions
• Credit Unions: Credit Union Regulations
• Credit Unions: Credit Union Services
• Debt Information for Teens
• Dodd-Frank Wall Street Reform and Consumer Protection Act
• Dollars and Sense
• Easy and Effective Debt Collection Strategies
• Effective Inventory Management
• Elder Financial Exploitation: California Law
• Elder Financial Exploitation: How Financial Institutions Can Help
• Elder Financial Exploitation: The Basics
• Escrow Accounts
• Fair Credit Reporting Act
• Fair Debt Collection Practices Act
• Fair Lending Laws
• FDIC Accounts
• Finance as a Tool: 01. Evaluating Costs
• Finance as a Tool: 02. Investing Using Metrics
• Finance Vocabulary - SkillBuilder Game
• Financial Independence For Women
• Financial Ratios: 01. Revenue Ratios
• Financial Ratios: 02. Cost of Goods Sold and Gross Margin
• Financial Ratios: 03. Net Investment Ratios
• Financial Reporting Principles
• Financial Wellness: Budget Sample
• Financial Wellness: Creating a Budget
• Financial Wellness: How to Manage Your Credit Cards
• Financial Wellness: How to Save at Your Financial Institution
• Financial Wellness: How to Save on Food
• Financial Wellness: How to Save on Subscriptions
• Financial Wellness: How to Save on Your Car
• Financial Wellness: How to Save Using Your Employee Benefits
• Financially Speaking - 3 Financial Statements
• Financially Speaking - Basic Breakeven Analysis
• Financially Speaking - Depreciation Explained
• Financially Speaking - The Accounting Cycle
• Financially Speaking - The Fundamentals of Cost Behavior
• Foreign Corrupt Practices Act: Compliance
• Foreign Corrupt Practices Act: Core Concepts
• Form W9: Payee Identification and Tax Determination
• Gold Start
• Homeowners Protection Act
• How to Read and Understand Financial Statements
• Identity Theft: Red Flags Rule
• Income and Expenditures: 01. Key Components
• Income and Expenditures: 02. Income Streams
• Income and Expenditures: 03. Expenditure Costs
• Income and Expenditures: 04. Benchmarking Ratios
• Income and Expenditures: 05. Analysis
• Intro to Finance: 01. Why Learn About Finance?
• Intro to Finance: 02. Finance Terms
• Intro to Finance: 03. Resources & Documents
• Introduction to Personal Finance
• IRS 1099: 2024 Update
• Journey to Lean
• Loan Processing: 01. Taking the Application
• Loan Processing: 02. Verification
• Loan Processing: 04. Underwriting
• Loan Processing: 05. The Decision
• Make More Money
• Managing Credit: Avoiding Credit Problems
• Managing Credit: Debt Management
• Managing Credit: How to Read a Credit Report
• Managing Credit: Identity Theft
• Managing Credit: Understanding Credit Scores
• Managing Credit: Why You Need Credit
• Managing Credit: Your Credit History
• Managing Money
• Managing Spending
• Mastering QuickBooks Online - Basics (2021): Lesson 1 - Introduction
• Mastering QuickBooks Online - Basics (2021): Lesson 10 - Tracking Mileage
• Mastering QuickBooks Online - Basics (2021): Lesson 11 - Expenses Menus
• Mastering QuickBooks Online - Basics (2021): Lesson 12 - Entering Bills
• Mastering QuickBooks Online - Basics (2021): Lesson 13 - Paying Bills
• Mastering QuickBooks Online - Basics (2021): Lesson 14 - Managing Purchase Orders
• Mastering QuickBooks Online - Basics (2021): Lesson 15 - Create a New Customer
• Mastering QuickBooks Online - Basics (2021): Lesson 16 - Creating Products and Services
• Mastering QuickBooks Online - Basics (2021): Lesson 17 - Sales Tax Center
• Mastering QuickBooks Online - Basics (2021): Lesson 18 - Automated Sales Tax Center
• Mastering QuickBooks Online - Basics (2021): Lesson 19 - Preparing and Sending Invoices
• Mastering QuickBooks Online - Basics (2021): Lesson 2 - Choosing the Right Version
• Mastering QuickBooks Online - Basics (2021): Lesson 20 - Recording Customer Payments
• Mastering QuickBooks Online - Basics (2021): Lesson 21 - Recording Bank Deposits
• Mastering QuickBooks Online - Basics (2021): Lesson 22 - Recording Barter Transactions
• Mastering QuickBooks Online - Basics (2021): Lesson 23 - Handling Returned Payments
• Mastering QuickBooks Online - Basics (2021): Lesson 24 - Recording Customer Advanced Payments Part 1
• Mastering QuickBooks Online - Basics (2021): Lesson 25 - Recording Customer Advanced Payments Part 2
• Mastering QuickBooks Online - Basics (2021): Lesson 26 - Invoicing Billable Expenses
• Mastering QuickBooks Online - Basics (2021): Lesson 27 - Running Reports
• Mastering QuickBooks Online - Basics (2021): Lesson 28 - Customizing Reports
• Mastering QuickBooks Online - Basics (2021): Lesson 29 - Searching
• Mastering QuickBooks Online - Basics (2021): Lesson 3 - Navigating the Interface
• Mastering QuickBooks Online - Basics (2021): Lesson 4 - Setting Preferences
• Mastering QuickBooks Online - Basics (2021): Lesson 5 - Creating the Chart of Accounts
• Mastering QuickBooks Online - Basics (2021): Lesson 6 - The Banking Center Part 1
• Mastering QuickBooks Online - Basics (2021): Lesson 7 - The Banking Center Part 2
• Mastering QuickBooks Online - Basics (2021): Lesson 8 - Reconciling Bank Accounts
• Mastering QuickBooks Online - Basics (2021): Lesson 9 - Navigating the Dashboard
• Monitoring and Collecting Accounts Receivable
• Mortgage Servicing
• Negotiable Instruments and Endorsement
• Office of Foreign Assets Control
• Paying off Debt
• Payroll Tax Updates for 2022
• Personal Finance Insuring Your Future
• Personal Finance Investing Wisely
• Personal Finance Managing Healthcare Costs
• Personal Finance Purchasing a Car
• Personal Finance Purchasing a Home
• Personal Finance Understanding Taxes
• Preparing for Your PCI Audit
• Principles of Accounting: 01. Principles of Accounting
• Principles of Accounting: 02. Common Accounting Terms
• Principles of Accounting: 03. Cash vs. Accrual Basis
• Principles of Accounting: 04. Fraud
• QuickBooks® 2011
• QuickBooks® 2012
• QuickBooks® Accounts Payable Training
• QuickBooks® Online Inventory Management
• QuickBooks® Online Pro for Bookkeepers and Accountants
• QuickBooks® Payroll Training
• Real Estate Settlement Procedures Act: Disclosures
• Real Estate Settlement Procedures Act: Kickbacks, Title Insurance, and Escrows
• Records Retention Guidelines for Financial Institutions
• Regulation B: What Is the Equal Credit Opportunity Act?
• Regulation BB and the Community Reinvestment Act
• Regulation C Home Mortgage Disclosure Act
• Regulation CC: 01 Expedited Funds Availability Act Basics
• Regulation CC: 02 Expedited Funds Availability Act Exception Holds
• Regulation CC: 03 Expedited Funds Availability Act Check 21
• Regulation E: 01. Overview
• Regulation E: 02. Electronic Check Conversion
• Regulation E: 07. Error Resolution and Consumer Liability Part 1
• Regulation E: 10. Receipts and Periodic Statements
• Regulation E: Changes in July 2010
• Regulation E: Disclosures Part 1
• Regulation E: Disclosures Part 2
• Regulation E: Electronic Transaction Overdraft Services Opt-In
• Regulation E: Error Resolution and Consumer Liability Part 1
• Regulation E: Error Resolution and Consumer Liability Part 2
• Regulation E: Error Resolution and Consumer Liability Part 3
• Regulation E: Issuance of Access Devices
• Regulation E: Preauthorized Transfers
• Regulation E: Receipts and Periodic Statements
• Regulation E: The Prepaid Rule Part 1
• Regulation E: The Prepaid Rule Part 2
• Regulation O: Introduction to Regulation O
• Regulation O: Rules and Regulations of Regulation O
• Regulation W
• Responsibilities of the Teller
• Right to Financial Privacy Act: Gramm-Leach-Bliley Act - Title V
• Right to Financial Privacy Act: Introduction
• Right to Financial Privacy Act: USA PATRIOT Act
• Saving Money
• Savings: How to Save
• Savings: Maximize Your Savings
• Savings: Savings 101
• Savings: Selecting the Right Savings Account
• Savings: Why We Save
• Teller Cash Handling
• The Fair Housing Act
• The Federal Reserve and Monetary Policy
• The Financial Institutions Reform, Recovery and Enforcement Act of 1989
• The Fundamentals of Cash Flow Forecasting
• The Military Lending Act
• The National Flood Insurance Program: Flood Insurance Overview
• The National Flood Insurance Program: The Private Flood Insurance Rule
• The SAFE Banking Act of 2021
• The Truth in Lending Act
• Travel Pay and FLSA Compliance 2023
• Truth in Savings Act: Regulation DD Part 1
• Truth in Savings Act: Regulation DD Part 2
• Types of Check Fraud
• Types of Credit: Credit 101
• Types of Credit: Credit Card Fine Print
• Types of Credit: Having Credit Cards as a Young Adult
• Types of Credit: How Credit Cards Works
• Types of Credit: Loan Fundamentals
• Types of Credit: Selecting a Credit Card
• Types of Credit: Understanding Auto Loans
• Types of Credit: Understanding Home Loans
• Types of Credit: Understanding Student Loans
• UCC Article 9 Update
• Understanding Credit
• Use and Understand Purchase Agreements
• Vocabulary Challenge: Basic Accounting
• What's a UDAAP?

Live Seminars

• Comprehensive Training for HR Managers (2-Day)
• Comprehensive Training for HR Managers (2-Day)
• Diversity, Equity and Inclusion in the Workplace
• Employment Law
• FMLA Compliance
• Human Resources for Anyone with Newly Assigned HR Responsibilities
• Human Resources for Anyone with Newly Assigned HR Responsibilities
• Learn to Write Effective Policies & Procedures
• One-Person HR Department
• Payroll Law
• The Essentials of HR Law
• Training the Trainer
• Workers' Comp

On-demand Courses

• 60 Secrets to Successful Employee Orientation
• 7 Steps to Better Written Policies and Procedures
• 90 Days 90 Ways
• Achieving 100% Compliance of Policies and Procedures
• ADA and Reasonable Accommodation in the Workplace
• Age Discrimination in Employment Act: ADEA for Employees
• Age Discrimination in Employment Act: ADEA for Managers
• AI in Human Resources: AI Applications in Recruitment and Talent Acquisition
• AI in Human Resources: AI for Employee Onboarding and Training
• AI in Human Resources: AI for Workforce Planning and Scheduling
• AI in Human Resources: AI in Employee Engagement and Retention
• AI in Human Resources: AI-Powered Performance Management and Analytics
• AI in Human Resources: Ethical Considerations and Challenges of AI in HR
• AI in Human Resources: Introduction to AI in Human Resources
• Alcohol Abuse
• Alcohol Abuse: 01. Training Responsibilities
• Alcohol Abuse: 02. Rules and Regulations
• Alcohol Abuse: 03. Who Should I Test?
• Alcohol Abuse: 04. How Do I Know if Someone is Impaired?
• Alcohol Abuse: 05. What Are the Testing Procedures?
• Alcohol Abuse: 06. What Happens if My Employee Fails an Alcohol Test?
• Alcohol Abuse: 07. What Happens if My Employee Refuses an Alcohol Test?
• Alcohol Abuse: 08. Record Keeping
• Alcohol Abuse: 09. Employee Training
• Americans with Disabilities Act: ADA for Employees
• Americans with Disabilities Act: ADA for Managers
• Analyze Human Capital with HR Metrics
• Anti-Harassment for Bystanders: 01. Intro to Anti-Harassment for Bystanders
• Anti-Harassment for Bystanders: 02. Bystanders and the Bystander Effect
• Anti-Harassment for Bystanders: 03. An Intervention Mindset
• Anti-Harassment for Bystanders: 04. How to Intervene in Sexual Harassment
• Anti-Harassment for Bystanders: 05. Harassment Bystander Scenarios
• Anti-Harassment for Bystanders: 06. Review of Bystander Training
• Anti-Harassment: Anti-Harassment for Everyone
• Anti-Harassment: Anti-Harassment for Managers
• Anti-Harassment: Investigating Harassment Claims
• Anti-Harassment: Review of Anti-Harassment
• Anti-Harassment: Sexual Harassment Cases in Court
• Anti-Harassment: Writing and Communicating Anti-Harassment Policy
• Antitrust Law Overview
• Appropriate Interview Questions - Quick Reference
• Avoiding Discrimination: 5 Keys
• Avoiding Wrongful Termination
• Background Checks
• Background Screening and Investigations
• Bad Apples
• Behavioral Based Interviewing
• Best HR Practices for Communicating with Remote Employees
• Best Practices for Transitioning Work from Your Office to the Kitchen Counter
• Best Practices in Policies and Procedures
• Beyond Training and Development
• Brain Bites - Workplace Violence Prevention (SB 553) for Employees
• Brain Bites - Workplace Violence Prevention (SB 553) for Plan Builders
• Business Management - How to Train Your Team
• California Consumer Privacy Act: 01. What Are the CCPA & CPRA?
• California Consumer Privacy Act: 02. How to Comply With the CCPA & CPRA
• California Consumer Privacy Act: Responsibly Managing Personal Information
• California Harassment Protections
• California SB 1343 and SB 778
• California Time and Labor: California Time and Labor for Employees
• California Time and Labor: California Time and Labor for Managers
• California Workplace Bullying
• Call Centers and Human Resource Management
• Can Pay Be Strategic?
• Canada Harassment Protections
• Canadian HR Law - Alberta
• Canadian HR Law - BC/MB/SK Provinces
• Canadian HR Law - Ontario
• Career Contentment
• ChatGPT and AI in HR
• Chicago Anti-Harassment: Chicago Harassment and Discrimination Scenarios
• Chicago Anti-Harassment: Introduction to Chicago Harassment and Discrimination
• Chicago Harassment Bystander Intervention Regulations
• Child Abuse and Neglect: California Child Abuse and Neglect Reporting Act
• Child Abuse and Neglect: Identification of Child Abuse and Neglect
• Child Abuse and Neglect: Reporting of Child Abuse and Neglect
• Conduct Effective Interviews and Hire the Right People
• Conduct Effective Witness Interviews
• Connecticut Anti-Harassment: Connecticut harassment and Discrimination Scenarios
• Connecticut Anti-Harassment: Introduction to Connecticut Harassment and Discrimination
• Connecticut Harassment Protections
• Create a Drug-Free Workplace
• Curriculum Design: 01. What Is Curriculum Design?
• Curriculum Design: 02. Helping L&D With Curriculum Design
• Curriculum Design: 03. Utilizing Blended Learning
• Dealing with Diversity
• Dealing with Drug and Alcohol Abuse for Employees (Spanish)
• Dealing with Drug and Alcohol Abuse for Managers and Supervisors (Spanish)
• Delaware Anti-Harassment: Delaware Harassment and Discrimination Scenarios
• Delaware Anti-Harassment: Introduction to Delaware Harassment and Discrimination
• Delaware Harassment Protections
• Diversity, Equity, and Inclusion
• Dos & Don'ts of Records Retention and Destruction
• ECOA Reg - B
• Electronic Record Keeping for HR Professionals
• Eliminate the Confusion of FMLA
• Employer's Guide to Salary Transparency & Pay Equity Legislation
• Equal Pay Act: EPA for Employees
• Equal Pay Act: EPA for Managers
• Establishing a System of Policies and Procedures
• Ethics and Code of Conduct for Government Contractors
• Evaluating Training Programs: The Four Levels
• Exempt vs. Non-Exempt 2020: Finding and Fixing Misclassification Mistakes
• Fair Labor Standards Act (FLSA) for Employees
• Fair Labor Standards Act (FLSA) for Managers
• Fair Labor Standards Act Part 1
• Fair Labor Standards Act Part 2
• Family and Medical Leave Act (FMLA) for Employees
• Family and Medical Leave Act (FMLA) for Managers
• FCPA Anti-Corruption and Bribery
• Florida Human Trafficking Awareness and Prevention for Apartment Staff
• Florida Human Trafficking Awareness and Prevention for Hotel and Motel Staff
• FLSA Rules, Regulations and Classification Standards 2020
• Foreign Corrupt Practices Act (FCPA): Overview
• Get Rid of Time-Off Ted, Attitude Alice and Slacker Sam
• Global Anti-Corruption: Preventing Bribery and Corruption
• Global Trends in Human Resource Management
• Guidelines for Asking Legal and Ethical Interview Questions
• Handbook for Strategic HR
• Handling A Sexual Harassment Investigation
• Handling A Sexual Harassment Investigation (Spanish)
• Handling References
• Harassment Retaliation Action Plan
• Harmonizing Work, Family and Personal Life
• HIPAA and Patient Care: Protected Health Information
• HIPAA Essentials: 01. Privacy Rule
• HIPAA Essentials: 02. Privacy Rule
• HIPAA for Business Associates: An Introduction to HIPAA
• HIPAA for Business Associates: Breach Notification Requirements for Business Associates
• HIPAA for Business Associates: Business Associate Agreements
• HIPAA for Business Associates: Handling Protected Health Information
• HIPAA for Business Associates: HIPAA Audits
• HIPAA for Business Associates: Ongoing HIPAA Compliance
• HIPAA for Business Associates: Security Measures
• HIPAA for Business Associates: What Do You Already Know About HIPAA?
• HIPAA for Covered Entities: An Introduction to HIPAA
• HIPAA for Covered Entities: Best Practices and Ongoing Compliance
• HIPAA for Covered Entities: Breach Notification Rule
• HIPAA for Covered Entities: Enforcement and Penalties
• HIPAA for Covered Entities: Privacy Rule
• HIPAA for Covered Entities: Security Rule
• HIPAA for Covered Entities: What Do You Already Know About HIPAA?
• Hiring for Small Businesses: Onboarding
• Hostility, Harassment, and Workplace Headaches
• How Emotions Drive Decision-Making During a Crisis
• How to Avoid a Wrongful Termination Claim
• How to Clearly Communicate Employee Benefits
• How to Confidentially Conduct Workplace Investigations
• How to Identify and Prevent Workplace Sexual Harassment
• How to Legally Terminate Employees on Leave
• How to Maintain a Drug-Free Workplace
• How to Rollout Your Training Initiative Successfully
• How to Strategically Measure Training Success
• How to Write Comprehensive Policies and Procedures
• HR Guide to Neurodiversity in Employee Management
• HR Organizational Mental Health and Wellness: Crafting and Implementing Comprehensive Wellness Programs
• HR Organizational Mental Health and Wellness: Cultivating a Wellness-Centric Work Environment
• HR Organizational Mental Health and Wellness: Driving and Gauging Wellness Evolution in Organizations
• HR Organizational Mental Health and Wellness: Fostering a Wellness Culture Through Change Agents & Alliances
• HR Organizational Mental Health and Wellness: Introduction
• HR Organizational Mental Health and Wellness: Prioritizing Executive Health for Greater Organizational Wellness
• HR, Title VII Laws and Virtual Meetings
• Human Resources in Research and Practice
• Human Resources Law Update 2022
• I-9 & Immigration Law Compliance - Update 2024
• Illinois Anti-Harassment: Illinois Harassment and Discrimination Scenarios
• Illinois Anti-Harassment: Introduction to Illinois Harassment and Discrimination
• Illinois Harassment Protections
• Illinois SB 75
• Inclusive Interviewing and Hiring: Crafting Effective Interview Questions
• Inclusive Interviewing and Hiring: Defining Skills and Competencies
• Inclusive Interviewing and Hiring: Documenting the Job
• Inclusive Interviewing and Hiring: Equitable and Inclusive Hiring
• Inclusive Interviewing and Hiring: Interview Insights and Tips
• Inclusive Interviewing and Hiring: Overviewing Bias to Hire the Best
• Inclusive Interviewing and Hiring: The Interview Blueprint
• Inclusive Interviewing and Hiring: The Legal Side of Hiring
• Interviewing Checklist
• Introduction to California Anti-Harassment
• Knowledge Check: Exempt and Non-Exempt Employees
• Knowledge Check: FMLA Requirements and Processes
• Knowledge Check: HR Law
• Knowledge Check: Human Resources Policy and Procedure
• Knowledge Check: Workers' Compensation Basics
• Knowledge Check: Workers' Compensation Requirements and Processes
• Leading Business in Times of Crisis
• Leading HR
• Legal Aspects of Interviewing and Hiring
• Legally Firing
• Legally Hiring
• Legally Terminate Employees: 10 Critical Things You Must Know
• Lunch and Learn: Defining Learning Objectives
• Lunch and Learn: FMLA Compliance and Administration
• Lunch and Learn: HR Organizational Effectiveness
• Lunch and Learn: Planning for Cross-Training
• Lunch and Learn: Tailoring Training for Learning Styles
• Lunch and Learn: Workers Compensation
• Maine Anti-Harassment: Introduction to Maine Harassment and Discrimination
• Maine Anti-Harassment: Maine Harassment and Discrimination Scenarios
• Maine Harassment Protections
• Making Your Work More Meaningful
• Managing Substance Abuse in the Workplace: Employee Edition
• Managing Substance Abuse in the Workplace: Manager Edition
• Managing Workplace Bullying
• Marijuana Laws and HR Policy Part I: Marijuana Laws and Your Workplace
• Marijuana Laws and HR Policy Part II: Setting Marijuana HR Policies
• Marijuana Laws and HR Policy Part III: Post-Accident and Injury Marijuana Testing
• Medical Marijuana in the Workplace 2024
• Military Family and Medical Leave Act (Military FMLA) for Employees
• Military Family and Medical Leave Act: Military FMLA for Managers
• New York City Anti-Harassment: Manager's Training Success
• New York City Anti-Harassment: Summary of New York City Changes
• New York Harassment Protections
• New York State Anti-Harassment: Introduction to New York State Harassment and Discrimination
• New York State Anti-Harassment: New York State Harassment and Discrimination Scenarios
• No FEAR Act
• Opioid Addiction for Employees
• Opioid Addiction for Managers
• Overcome Training Barriers and Get Great Usage
• PCI Data Security Standards for Leaders and Managers
• Performance Reviews for Employees: Handling a Bad Performance Review
• Performance Reviews for Employees: Preparing for Your Review
• Performance Reviews for Employees: Self-Assessments
• Powerful Practices for Legally Recruiting and Hiring
• Practice: Asking Appropriate Interview Question
• Pregnancy Discrimination Act for Managers
• Prepare, Plan, and Host a Lunch and Learn
• Prevent Harassment Claims: Write and Communicate Your Policy
• Preventing Harassment & Bullying in the Workplace
• Preventing Sexual Harassment for Employees
• Preventing Sexual Harassment for Managers
• Preventing Sexual Harassment: A Leader's Perspective
• Preventing Unlawful Retaliation in the Workplace
• Preventing Workplace Harassment: A Leader's Perspective
• Preventing Workplace Violence: A Leader's Perspective
• Preventing Workplace Violence: An Employee's Perspective
• Preventing Workplace Violence: Employee Edition
• Promoting Learning and Development to Employees
• Quick Reference: ADA Six-Step Interactive Process
• Quick Reference: Contents of Personnel Files
• Quick Reference: Defining Your Training Audience
• Quick Reference: Employee Record Retention Guidelines
• Recognizing the Signs of Substance Abuse in the Workplace
• Recruiting 101
• Recruiting and Hiring: 01. Hiring the right Person
• Recruiting and Hiring: 02. The Hiring Process
• Recruiting and Hiring: 03. Creating Job Postings
• Recruiting and Hiring: 04. Using Social Media to Recruit
• Recruiting and Hiring: 05. Managing Unconscious Bias During Recruiting
• Recruiting and Hiring: 06. Reviewing Resumes
• Recruiting and Hiring: 07. Conducting an Interview
• Recruiting and Hiring: 08. Unacceptable Interview Questions
• Recruiting and Hiring: 09. Verifying the Candidate
• Recruiting, Interviewing, Selecting & Orienting New Employees
• Reporting Sexual Harassment
• Reporting Sexual Harassment in New York
• Resource: Background Check Release Template
• Resource: HIPAA Policy and Procedure Checklist
• Retaliation
• SB553 Overview: California Workplace Violence Prevention Plan
• Self-Assessment: Do You Promote a Harassment-Free Workplace?
• Self-Assessment: Training Delivery Strategies
• Sexual Harassment and Discrimination Prevention
• Sexual Harassment and Discrimination Prevention (Spanish)
• Sexual Harassment and Discrimination Prevention for California
• Sexual Harassment and Discrimination Prevention for California (Spanish)
• Sexual Harassment and Discrimination Prevention for California Supervisors
• Sexual Harassment and Discrimination Prevention for California Supervisors (Spanish)
• Sexual Harassment and Discrimination Prevention for Connecticut
• Sexual Harassment and Discrimination Prevention for Connecticut Managers
• Sexual Harassment and Discrimination Prevention for Managers
• Sexual Harassment and Discrimination Prevention for Managers (Spanish)
• Sexual Harassment and Discrimination Prevention for Managers Overview
• Sexual Harassment and Discrimination Prevention for Managers Overview (Spanish)
• Sexual Harassment and Discrimination Prevention for New York
• Sexual Harassment and Discrimination Prevention for New York (Spanish)
• Sexual Harassment and Discrimination Prevention for New York Managers
• Sexual Harassment and Discrimination Prevention for New York Managers (Spanish)
• Sexual Harassment and Discrimination Prevention Overview
• Sexual Harassment and Discrimination Prevention Overview (Spanish)
• Sexual Harassment Awareness and Prevention for Managers: Conducting Investigations
• Sexual Harassment Awareness and Prevention for Managers: Corrective Action and Follow-Up
• Sexual Harassment Awareness and Prevention for Managers: Creating a Culture of Respect
• Sexual Harassment Awareness and Prevention for Managers: Legal Requirements and Liabilities
• Sexual Harassment Awareness and Prevention for Managers: Preventative Measures and Ongoing Training
• Sexual Harassment Awareness and Prevention for Managers: Responding to Complaints
• Sexual Harassment Awareness Training for Managers Guided Activity: Action Plan
• Sexual Harassment Awareness Training for Managers Practice Scenario: The Harassment Report
• Sexual Harassment Awareness Training for Managers Practice Scenario: The Promotion
• Sexual Harassment Awareness Training for Managers Practice: Addressing Sexual Harassment
• Sexual Harassment Awareness Training for Managers Practice: Can You Spot the Harassment?
• Sexual Harassment Awareness Training for Managers Practice: Responding to Sexual Harassment
• Sexual Harassment Awareness Training Practice Scenario: The Promotion
• Sexual Harassment Awareness Training Practice: Can You Spot the Harassment?
• Sexual Harassment Awareness Training Practice: Responding to Sexual Harassment
• Sexual Harassment Prevention - Delaware
• Sexual Harassment Prevention - Delaware (Spanish)
• Sexual Harassment Prevention - Illinois
• Sexual Harassment Prevention - Illinois (Spanish)
• Sexual Harassment Prevention - Maine
• Sexual Harassment Prevention - Maine (Spanish)
• Sexual Harassment Prevention - Massachusetts
• Sexual Harassment Prevention - Massachusetts (Spanish)
• Sexual Harassment Prevention - Rhode Island
• Sexual Harassment Prevention - Rhode Island (Spanish)
• Sexual Harassment Prevention - Vermont
• Sexual Harassment Prevention - Vermont (Spanish)
• Sexual Harassment Prevention - Washington
• Sexual Harassment Prevention - Washington (Spanish)
• Sexual Harassment Prevention and Awareness: An Introduction
• Sexual Harassment Prevention and Awareness: Case Studies
• Sexual Harassment Prevention and Awareness: Preventing Harassment
• Sexual Harassment Prevention and Awareness: Recognizing Sexual Harassment
• Sexual Harassment Prevention and Awareness: Reporting and Responding
• Sexual Harassment Prevention and Awareness: Understanding the Legal Framework
• Social Media Privacy and Security in the Medical Profession
• Stop Bullying at Work
• Substance Abuse
• Substance Abuse: 01. Training Responsibilities
• Substance Abuse: 02. Rules and Regulations
• Substance Abuse: 03. Who Should I Test?
• Substance Abuse: 04. How Do I Know if Someone is Impaired?
• Substance Abuse: 05. What Are the Testing Procedures?
• Substance Abuse: 06. What Happens if My Employee Fails a Drug Test?
• Substance Abuse: 07. What Happens if My Employee Refuses a Drug Test?
• Substance Abuse: 08. Record Keeping
• Substance Abuse: 09. Employee Training
• Successful Employee Onboarding
• Successful Employee Onboarding: 01. The Importance of Onboarding
• Successful Employee Onboarding: 02. Before They Start
• Successful Employee Onboarding: 03. Orientation Checklist
• Successful Employee Onboarding: Their First Three Months
• Successful Employee Onboarding: Their First Week
• Survey Says: Why People Leave Their Jobs
• Tech Talk for HR
• Termination Checklist
• Texas Human Trafficking Awareness for Drivers
• The Complete Reference Checking Handbook
• The Fine Line of Employee Privacy
• The Five Whys
• The Power of Your Example
• The Respectful Workplace California Employee
• The Respectful Workplace California Manager
• The Respectful Workplace Canada Employee
• The Respectful Workplace Canada Manager
• The Respectful Workplace Connecticut Employee
• The Respectful Workplace Connecticut Manager
• The Respectful Workplace Delaware Employee
• The Respectful Workplace Delaware Manager
• The Respectful Workplace for Employees
• The Respectful Workplace for Managers
• The Respectful Workplace Illinois Employee
• The Respectful Workplace Illinois Hospitality Employee
• The Respectful Workplace Illinois Hospitality Manager
• The Respectful Workplace Illinois Manager
• The Respectful Workplace Maine Employee
• The Respectful Workplace Maine Manager
• The Respectful Workplace New York Employee
• The Respectful Workplace New York Manager
• The Respectful Workplace Washington Employee
• The Respectful Workplace Washington Manager
• The Role of Mentoring in Employee Onboarding
• The Role of Mentoring in Employee Onboarding (Spanish)
• The Value of Diversity
• The Value of Diversity (French)
• The Value of Diversity (French-Canadian)
• The Value of Diversity (Spanish)
• Title IX: Title IX on Your Campus
• Title IX: Title IX Reporting
• Title IX: What Is Title IX?
• Train the Trainer: Becoming a Subject Matter Expert
• Train the Trainer: Creating Engaging Materials
• Train the Trainer: Managing the Audience
• Train the Trainer: Tricks of the Trade
• Train the Trainer: What Is Your Role?
• Training Delivery for All Learning Styles
• Training Needs Assessments: 01. What Are Training Needs Assessments?
• Training Needs Assessments: 02. Types of Training Needs Assessments?
• Training Needs Assessments: 03. How To Conduct a Training Needs Assessment
• Training Needs Assessments: 04. Developing an Evolving Learning Program
• Trouble at Work
• Turn Microaggressions into Micro-Inclusions
• U.S. Foreign Corrupt Practices Act (FCPA): Overview (Spanish)
• Unconscious Bias
• Understanding Harassment - California
• Understanding Harassment: 01. Introduction to Understanding Harassment
• Understanding Harassment: 02. Understanding Offenders
• Understanding Harassment: 03. Understanding Targets
• Understanding Harassment: 04. Bystander Training
• Understanding Harassment: 05. Warning Signs
• Understanding Harassment: 06. Healthy Culture
• Understanding Harassment: 07. Understanding Harassment Review
• Understanding the Fair Labor Standards Act: Part 1
• Understanding the Fair Labor Standards Act: Part 2
• Understanding the Family and Medical Leave Act for Managers
• Understanding the Family Medical Leave Act and the Emergency Paid Sick Leave Act
• Understanding the New Pregnant Workers Fairness Act
• Understanding Unlawful Workplace Harassment
• Uniformed Services Employment and Reemployment Rights Act: USERRA for Employees
• Uniformed Services Employment and Reemployment Rights Act: USERRA for Managers
• US Workplace Harassment and Discrimination - California Employee
• US Workplace Harassment and Discrimination - California Manager
• US Workplace Harassment and Discrimination - Connecticut Employee
• US Workplace Harassment and Discrimination - Connecticut Manager
• US Workplace Harassment and Discrimination - Delaware Employee
• US Workplace Harassment and Discrimination - Delaware Manager
• US Workplace Harassment and Discrimination - General Employee
• US Workplace Harassment and Discrimination - General Manager
• US Workplace Harassment and Discrimination - Maine Employee
• US Workplace Harassment and Discrimination - Maine Manager
• US Workplace Harassment and Discrimination - New York Employee
• US Workplace Harassment and Discrimination - New York Manager
• Virtual Human Resources: Conducting Performance Reviews
• Virtual Human Resources: Onboarding New Employees
• Virtual Human Resources: Recruiting and Hiring
• Virtual Human Resources: Terminations, Layoffs, and Furloughs
• Wage & Hour Basics
• Washington Harassment Protections
• Weathering Storms
• What Managers and HR Must Know about Documentation of Employee Performance and Behavior
• Workplace Bullying for Employees
• Workplace Bullying for Supervisors
• Workplace Counselling
• Workplace Violence
• Workplace Violence (Spanish)
• Workplace Violence for California Employees
• Workplace Violence for California Employees (Spanish)
• Workplace Violence for California Managers and Supervisors
• Workplace Violence for California Managers and Supervisors (Spanish)
• Workplace Violence for Employees
• Workplace Violence for Supervisors
• Workplace Violence in Construction Environments