Session 1: Overcoming Negativity and Attitude Problems in the Workplace
Negativity and bad attitudes are more than unpleasant. People who won’t take responsibility, expect special treatment, act angry or moody, work carelessly and won’t show respect are a work-hazard. They can damage productivity, drive away good employees and constitute one of the most difficult challenges a manager or supervisor will ever face. This session will show you how to identify the causes of negativity and attitude problems, help you develop a strategy for addressing them and reveal ways to create a work environment that encourages cooperation and harmony.
- How to quickly identify negativity in your employees
- What to do when negativity becomes contagious
- Effective ways to address the most common negative behaviors
- Why negativity and bad attitudes develop
- How to help your employees survive in a negative environment and protect yourself from other people’s bad attitudes
Session 2: Using Criticism and Discipline to Turn Around Problem Employees
The ability to criticize or discipline employees without breaking their spirit is among the most important skills a manager or supervisor must develop. This kind of situation demands diplomacy and tact, along with careful consider ation of where, when and how the communication happens. In this session, you’ll learn how to avoid making the person you’re criticizing defensive so your message gets through, what should happen if the problem doesn’t go away after it’s pointed out and how you can turn a negative situation into a positive experience for the employee and for you.
- Techniques for avoiding accusations, hostility and defensiveness
- How to document the encounter to prevent any misunderstanding
- Why you should develop a plan for improvement and get the employee to support it
- What to do if every effort fails and employee performance doesn’t turn around
Session 3: How to Handle Anger and Emotion in the Workplace
People don’t turn off their emotions when they enter the workplace. If they’re angry or upset at home, those feelings are likely to carry over to their jobs. When emotions flare, the effects can be devastating to morale. In today’s environment, an emotional outburst can even spark fears of violence.
Handling anger and strong emotion is an important managerial and supervisory skill. It can mean the difference between high and low productivity, keeping and losing good employees and maintaining or destroying the overall effectiveness of the workplace. In this session, you’ll learn how to manage emotions — yours and others’. You’ll leave with tools to help you react appropriately when the anger is directed at you and you’ll be able to defuse potentially explosive situations.
- Ways to avoid unintentionally worsening a conflict
- What to do when someone — including your boss — starts yelling
- How to communicate with an emotional person
- When to back down and when to hold your ground
- How and when to let someone “save face” after an emotional outburst
Session 4: Managing Through Change
Change is constant — that is a given. How to be an effective manager or supervisor in the midst of change is not. However, it’s important to learn how to manage through it because change is frightening to many people. They might see it as a threat to their jobs, and living under a threat — real or imagined — is devastating to morale and motivation. This session will show you what steps to take when change threatens jobs and how to communicate change and position it positively.
- How to build a positive case for change
- Tips to assess and address your employees’ responses to change
- How to develop a positive vision of change for your team
- Why it’s important to keep communication open during organizational change
- How to plan for change
- Guidelines for implementing change and evaluating progress
- What you can do to turn a changed environment into a new workplace culture