Have you ever been caught off-guard by an angry customer, impatient boss, or chatty coworker?
Learn how to …
- Deal with coworkers who don't do their share of the work
- Respond to criticism in a performance review
- Satisfy angry, complaining customers … regardless of whether their complaints are valid
- Deflect open, disparaging comments from coworkers
- Handle a request for a last-minute project that has to be done perfectly
- Simple Scripts for Problems at Work is a fun, positive, motivational program that helps make your job easier by building the skills to deflect anger and impatience, and communicate effectively and professionally with coworkers, bosses, and clients.
It's easy to be left speechless, and Simple Scripts for Problems at Work shows you exactly how to respond with professionalism, polish, and poise.