Assertive Communication Skills for Professionals

If assertiveness has never been your strong suit — or if you sometimes wonder if you're being too rigid or too flexible — you'll welcome the coaching and solid advice this program offers.

Program Highlights

• A self-test to determine how assertive you are now

• Learn to understand the four communication styles

• Roadblocks to assertiveness

• Techniques for picking and planning your battles

• The most effective way to ask for what you want — and get it

• Assertive confrontation: how to deal with issues instead of emotions