How to Manage Diversity in the Workplace

Develop the communication skills you need to build a safe, positive workplace for everyone

no. DV
4.5 out of 5 Customer Rating

1-Day Seminar

Credits - CEU: 0.6 CPE: 6 HRCI: 5.5 PDC: 6

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There are numerous ways managing diversity can add value to organizations and bring a competitive edge to the workplace. Some benefits that will come from this diversity training are; increasing an openness to differences in others, maximize listening skills, be mindful of various cultural differences and increased communication skills.



In this course, participants will learn:



    • What diversity is and why it is important in today’s work environment

    • Why diversity awareness makes good business sense

    • Diversity and inclusion

    • Resolving conflict—strategies for valuing and managing diversity-based disagreements

    • How to get a point across clearly and positively in a diverse workplace

    • How to measure personal and organizational growth toward diversity awareness



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    Benefits of Diversity in the Workplace...



      • Defining diversity - why traditional definitions may not prepare us for today’s workplace

      • Developing listening skills—understanding the message in a diverse environment

      • Capitalizing on diversity—acknowledging the value of a different perspective in the decision-making process

      • Maintaining a safe workplace—responding to defensiveness and inappropriate humor

      • Establishing a plan of action—identifying opportunities for growth in every organization

      • Identifying barriers to diversity—recognizing procedural and personal obstacles to change



      As a result of this training… This seminar will help your staff communicate and interact effectively with coworkers whose background, culture or personality may be different from their own. The result is a more harmonious and enjoyable work environment for all. You have our written guarantee of complete satisfaction.

      Building Awareness



        • Define diversity

        • Providing a competitive edge

        • Measuring awareness

        • Understanding afirmative action and diversity



        Strengthening Communication



          • Identifying cultural values

          • Recognizing elements of diversity

          • Interacting effectively with others

          • Tuning listening skills to diversity

          • Avoiding cultural blunders



          Developing a Winning Team



            • Capitalization on team member diversity

            • Determine shared values

            • Interacting effectively with others

            • Getting beyond biases



            Resolving Conflict



              • Working with conflict resolution styles

              • Managing diversity-based conflict

              • Minimizing defensiveness

              • Handling inappropriate humor

              • Addressing offensive behavior



              Creating a Plan for Action



                • Establishing a personal diversity vision

                • Identifying barriers to diversity

                • Determining how to make a difference

                • Planning for action