Front Desk Safety & Security

Workplace violence couldn't happen at your organization ... or could it? 

Workplace violence can occur anywhere at any time. It doesn't matter if your company is a small mom-and-pop business or a large corporation. It doesn't matter if you're in Middle America or on the East or West Coast. And it doesn't matter what industry you work in. 

In today's environment of uncertainty and unrest, safety and security issues in the workplace are more critical than ever. Economic pressures, political tensions, mass layoffs and other stressors all contribute to emotional strain that can increase the risk of violence on the job. 

As employees face these pressures, organizations must prioritize workplace violence prevention training. Having clear employee safety and security procedures in place is essential, but it is equally important to ensure staff have the knowledge and confidence to act effectively if a threat arises. 

Front desk professionals are the first line of defense against security breaches, safety concerns and volatile situations. Your role requires you to serve as gatekeeper, communications expert, mediator and problem solver. As the first point of contact for vendors, visitors and delivery personnel, you are the eyes and ears of your organization. You are responsible for recognizing and handling workplace threats, spotting red flag behaviors, preventing breaches of security and responding decisively when situations escalate. 

This eye-opening workshop provides comprehensive front desk security training to help you stay calm and in control during emergencies. You will learn tools, techniques and strategies for securing your front desk, implementing emergency preparedness for workplaces and reinforcing employee safety and security procedures. Topics include preparation for natural disasters, theft, property damage and other crimes, identifying potentially violent or unbalanced individuals, improving building and facility safety measures and addressing procedural weaknesses that could leave your organization vulnerable. 

Equip yourself with the skills and confidence to protect your workplace, your colleagues and yourself through practical, actionable training in workplace violence prevention. 

Violence and safety in the workplace today 

• The reality of workplace violence today: what it is, who is at risk and why it continues to rise 
• How vulnerable your organization may be and how to strengthen defenses 
• Techniques for recognizing and handling workplace threats before they escalate 
• Ways to identify and eliminate security gaps in your front desk area 
• Expert guidance from OSHA on maintaining a safe working environment 
• How to create comprehensive emergency procedures manuals 
• Guidelines for designing and implementing emergency action plans that everyone can follow 

No-nonsense management of your front desk and lobby area 

• Your role as gatekeeper: responsibilities for safety and security measures and accountability standards 
• Stay one step ahead of emergency situations through strategic planning and information gathering 
• Emergency response strategies to quickly get help when needed 
• How to act as a point of contact during employee disaster drills 
• Tips for managing the flow of vendors, customers and other visitors 
• The importance of an organized check-in and check-out log 
• Procedures to keep restricted areas secure and enforce visitor identification and escort requirements 
• Handling cold-call vendors efficiently 
• Strategies for managing multiple distractions without compromising security 

Critical communication skills every front desk professional needs 

• Using listening skills to navigate difficult situations and sensitive personalities 
• Telephone strategies to help you read between the lines 
• Tips for establishing credibility and authority with visitors quickly 
• Developing personal telephone poise and professional presence 
• Legal considerations for handling reference calls 
• Safe and secure use of email for workplace communication 
• Trusting your instincts while making sound security decisions 
• Techniques to reduce stress and maintain balance, even during busy workdays 

Handling emergencies while keeping yourself and others safe 

• Methods for talking down a threatening individual and regaining control of volatile situations 
• How to respond when confrontations escalate and weapons are involved 
• Handling thefts, robberies, break-ins, bomb threats, fires, earthquakes and other disasters with confidence 
• Legal guidelines for reporting injuries and emergencies accurately 

Security measures to increase workplace safety 

• Strategies for protecting proprietary company information 
• Basic security practices recommended by law enforcement 
• Building and facility safety protocols advised by security experts 
• How to safeguard employees during after-hours work and ensure facilities remain secure 

This workshop combines front desk security training, workplace violence prevention training, emergency preparedness for workplaces, employee safety and security procedures and practical methods for recognizing and handling workplace threats. You’ll leave equipped with the skills, knowledge and confidence to protect your workplace, your colleagues and yourself. 

1. What is workplace violence prevention training and why is it important? Workplace violence prevention training teaches employees how to identify, prevent and respond to potential threats. It is essential for maintaining employee safety and security procedures and ensuring a safe and productive work environment. 
2. How can front desk security training help my organization? Front desk security training equips front desk professionals with the skills to act as the first line of defense against security breaches, manage visitors, enforce policies and recognize and handle workplace threats before they escalate. 
3. What topics are covered in emergency preparedness for workplaces? Emergency preparedness for workplaces covers creating emergency action plans, responding to natural disasters, thefts, property damage, bomb threats, fires and other crises. It also includes guidance on employee communication and safety protocols during emergencies. 
4. How can I implement effective employee safety and security procedures? Effective employee safety and security procedures involve establishing clear protocols, creating emergency manuals, securing restricted areas, training staff to recognize potential threats and regularly reviewing safety measures to address vulnerabilities. 
5. What skills will I gain from recognizing and handling workplace threats training? You will learn techniques for spotting red flag behaviors, managing volatile situations, diffusing conflicts, responding to armed confrontations, protecting company information and maintaining control during emergencies while keeping employees and yourself safe.