In today's workplace, many employees seem to be guided only by their own personal standards. With
the variety of personalities and philosophies that are brought together in any organization, supervisors and managers have a tough
job on their hands. It can be very challenging — even uncomfortable — to confront employees about certain issues.
You've probably witnessed it yourself. Perhaps one of your colleagues was
dressed inappropriately for work, and you ondered why your manager didn't directly address the situation immediately. At the time,
you thought, "It can't be that difficult."
Now you are the manager, and you're the one responsible for
addressing these kinds of issues. In your supervisory duties, you realize how uncomfortable and difficult some conversations can be.
And if you find yourself dreading these conversations or putting them off, you are not alone.
Avoiding a crucial dialogue can cost you and your organization time,
energy, and money. Think about it; for every day that you allow to go by without confronting an issue, you risk declining
productivity and decreased morale within your team, customer dissatisfaction, and financial and legal trouble for your organization.
If that isn't enough, the stress you feel every day you let the situation continue is excruciating.
Learn not only how to address these critical situations and endure the
toughest conversations, but also how to end each encounter on a positive note. This 1-hour Audio Conference will equip you with the
communication strategies and confrontation management skills you need to survive and thrive as a successful manager.
Are you confident that you can perform each of the following
objectives?
- I can identify and effectively guide problem employees to better results.
- I can set quality standards to level the playing field for development and increased productivity of all
employees.
- I understand the challenges each of my employees are facing and have a plan to help them overcome these
obstacles.
- I am prepared to face tough discussions with confidence, and I know what needs to be said and done.
If you're unsure about even one of these objectives, you need to attend
this program to ensure you are helping your team function at an optimal level. You'll find this hour to be a worthwhile investment
that can help you avoid costly employee turnover, improve team performance, and eliminate negative employee
confrontations.
Don't dread confrontation with your employees about their behavior,
attitude, and performance. Gain the skills you need to turn these situations into opportunities for enhancing employee development,
building team morale, and becoming a better manager.
You and your entire team will benefit from this informative and
exciting 1-hour audio conference. Don't continue dreading difficult conversations with your employees — get great training that will
have you earning the respect of your coworkers and successfully improving your team!
What You'll Learn
- Identify the underlying causes of a difficult situation
- Develop an approach to address difficult conversations that results in a more consistent, positive outcome
- Keep the conversation moving forward in a positive direction, even when the subject matter is sensitive
- Plan for possible objection, and prepare to handle it like an expert
- Handle emotions, anger, and tears associated with difficult conversations
- And more!
Who Will Benefit
HR managers, department managers and supervisors, anyone who is involved with employee development and growth, anyone whose position calls for a greater understanding of the employee development process.
