As someone who hirers customer service representatives, your job is to provide your company with the best front line
possible. Hiring customer service representatives not suited to customer service can be a very costly mistake which can mean
the difference between keeping and losing your customers. In this workshop, learn how to properly screen your candidates to be sure you're
providing your customers with the best service possible.
Be sure your customers get the best service possible by learning
techniques to both recruit and hire the best talent in this informative course.
What You'll Learn
- The cost of making the wrong hire
- Ways to find the right candidate before you even start recruiting
- How to administer assessment testing
- Proven interview strategies
- Techniques to ensure your candidates will fit into the culture of your office
- And much more!
Who Will Benefit
Business owners and customer service managers interested in learning screening, interviewing and hiring techniques will benefit from this webinar.