Call centers are almost always under cost scrutiny in spite of the fact most executives and business owners know their value. Many see them as outside their core mission and call centers are often the first part of the organization cut in times of financial strife.
This workshop will show you ways to cut the costs of operating your call center while maintaining the same level of service your customers are accustomed to. We'll help you meet the challenge of reducing costs while not only retaining customers but attracting new ones.
Turn the negative of call center cost reduction into a positive by attending this one-hour webinar. Transform your call center into a lean, mean machine even with a lower budget.
What You'll Learn
- How to use unified software and communications
- Ways to recruit and return the right call agents
- Relocation possibilities
- Shifting your focus to customer satisfaction
- How to improve your self-service options
- And much more!
Who Will Benefit
Business owners or call center managers interested in cutting their costs will benefit from this webinar.