No workplace is without the occasional dispute, confrontation, or complaint. Every supervisor is
forced to handle struggles between subordinates, coworkers, and team members at one time or another. Rather than pretending an issue
will simply work itself out or eventually get swept under the rug, can you confidently address workplace complaints and concerns in a
manner that gets to the root of the problem and generates a positive resolution for everyone involved?
It's human nature for people to foster a negative attitude when the going
gets tough. These days, we're all faced with more to do, fewer team members and resources to get the job done, and tighter deadlines
than ever before. When dealing with a variety of personality types and workstyles in the office, spats and disagreements are
unavoidable. Coworkers don't always get along, employees don't always agree with upper-management's decisions, and not every team
member consistently interacts with others in a professional manner. But as a manager, supervisors, or team leader, you can't simply
brush these disputes aside or pretend like they don't exist. Unresolved complaints and concerns can quickly snowball and result in
low team morale and decreased productivity.
Do you have the knowledge and expertise required to resolve complaints
quickly, fairly, and in a manner that takes care of the situation long-term? How would you handle the following
situations?
- Max comes to you, eyes averted and obviously uncomfortable. He tells you that Todd, a coworker in a nearby cube,
keeps looking at inappropriate photos on his computer. Todd then tries to get Max to join in. When Max refuses, Todd mocks and teases
him.
- Candice is very vocal about her unhappiness with management's new policy regarding sick days. In staff meetings,
she adds sarcastic comments like, "Just be sure you don't get sick," and, "The company doesn't seem to care whether we live or die"
after other people's statements.
- Eve has been missing quite a bit of work lately for health reasons, and, on the days she does make it into the
office, she spends countless hours away from her desk and working on projects for which she's not held accountable. The other members
of her team are bickering and infighting about even the pettiest issues, and you're starting to wonder if Eve's behavior is at the
root of the problem.
If you're unsure of the best approach for handling even one of the
situations above (or any of the countless disputes that occur in your office), enroll in this information-packed audio
conference today! We'll provide you with the strategies for addressing a variety of employee complaints and concerns, even for those
regarding difficult subject matter. You'll find the answers you are looking for and gain tips and techniques for more confidently
addressing workplace issues and swiftly resolving your team's struggles.
Dealing with complaints and handling employee concerns can be an overwhelming task …
but the risks of letting problems fester are even scarier! Learn the skills you need to get to the bottom of complaints and concerns,
handle difficult situations and conversations with finesse, and empower your employees to be accountable for becoming part of the
solution to the problem. This audio conference offers proven methods, sound advice, and expert strategies that no manager or
supervisor should be without!
What You'll Learn
- Recognize the effects of mishandled complaints on morale and productivity
- Learn why it's imperative employees have multiple venues for voicing concerns — and these methods are clearly stated in your policies and procedures handbook
- Discover the multiple elements involved in effective listening and determine how questioning and paraphrasing can help you get to the bottom of a complaint
- Understand when someone is simply venting, when he or she is looking for a specific outcome, when the employee is looking for you to take action and when you should involve HR
- Manage employee conflict by providing your team with strategies for handling situations before complaints arise and help them become part of the solution, rather than the problem
- Document complaints and follow up on them to ensure resolutions are reached
- And more!
Who Will Benefit
Managers, supervisors, team leaders, small business owners, executives and HR staff will learn proper methods for dealing with employee complaints and concerns so they can to deliver results that increase cohesion and create a more positive work atmosphere!
