Is conflict running rampant in your workplace?
If allowed to grow unchecked, conflict in the workplace drags down morale, creates tension and frustration, gets in the way of
productivity, and poisons work relationships. Clearly, you want to reduce the amount of conflict occurring in your workplace, but
what is the best way to go about it?
How do you deal with aggressive behavior, negative attitudes, excessive sarcasm, hidden agendas, and other sources of workplace
conflict in a positive, healthy, productive fashion? How can you defuse "hot button" situations, calm explosive personalities, and
exercise damage control … without losing your own confidence and composure in the process?
Confronting Workplace Conflict is an exciting, power-packed audio
conference designed to help you handle the inevitable conflicts that arise at work — assertively, calmly, and rationally. You'll
master tools and techniques for keeping a firm hold on your emotions, communicating more effectively, and defusing volatile
situations before they become a free-for-all. You'll discover how to analyze different types of conflict situations, so that you can
respond accordingly. You will learn to identify "difficult" and "toxic" worker personalities and understand how they facilitate
conflict. And you will discover practical, proven solutions for creating a more harmonious, collaborative workplace
"community" — all in just one intensive hour!
Special Section —
Dealing with the Jerks at Work
Some people just rub you the wrong way … their personalities are
abrasive, their tempers are short, their work ethic is lacking — in short, they are "jerks at work." We'll show you how to keep your
cool, maintain control, and keep your own emotions in check, while dealing productively with the worst the "jerks" can dish
Anger, hurt and blame, and lost productivity are direct results of conflict … but they
don't have to be. This audio conference will show you how to manage conflict more effectively, focus on finding solutions and
reaching compromises, and keep the lines of communication open and flowing. It's an hour that is exceptionally well-spent. You won't
believe how many super ideas, techniques and solutions you will come away with … and how much more tranquil and cooperative your
workplace will become!
Don't miss your chance to attend this audio conference! Sign up today
and learn to handle even the most frustrating workplace conflicts with ease! In just one hour, you'll master proven strategies,
tools, and methods for managing conflicts, disagreements, and misunderstandings more effectively. Don't let unchecked anger,
out-of-control emotions or toxic personalities rule your workplace for another minute!
What You'll Learn
- Build more effective, more assertive communication skills
- Understand how personality styles affect conflict — and adjust your actions accordingly
- Use Active, Rephrasing, and Reflective listening skills to facilitate better communication
- Generate multiple solutions to get to the root of conflicts and defuse them
- Stop getting into confrontations that don't solve problems, and start communicating your way toward constructive solutions
- Deal with put-downs, sarcasm, and less-than flattering remarks in a way that gives you the upper hand
- Defuse volatile situations before they escalate into full-scale confrontations
- And much more!
Who Will Benefit
Supervisors and managers, team leaders, project managers, HR staff, administrative personnel; every member of your organization who has had to address or witness conflict in the workplace!