Find a Seminar:
- or -
Search Site:
Fred Pryor / CareerTrack

Dealing with Difficult People

Dealing with Difficult People brochure

How to communicate with tact and skill

1-Day Seminar - US $99.00; For groups of 5 or more, 89.00
Download Brochure

Do you know how to work with difficult people? How many of these personalities do you recognize?

  • The Know-It-Alls
    They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive.
  • The Passives
    These people never offer ideas or let you know where they stand.
  • The Dictators
    They bully and intimidate. They're constantly demanding and brutally critical.
  • The Gripers
    Is anything ever right with them? They prefer complaining to finding solutions.
  • The "Yes" People
    They agree to any commitment, yet rarely deliver. You can't trust them to follow through.
  • The "No" People
    They are quick to point out why something won't work. Worse, they're inflexible.

Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.

Concrete techniques for dealing with difficult people in the workplace and at home

Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home. It provides specific strategies for getting adversaries to cooperate … bullies to back off … wallflowers to open up … chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence. Cooperation, collaboration, and compromise will improve — and that makes for a more productive and efficient workplace for everyone.

How this program is structured …

It's structured for maximum learning. You'll experience a carefully designed combination of:

  • Informative presentation
    Your trainer is skilled at sharing information in a way that's engaging. Just sit back and take it all in.
  • Practice exercises
    You'll do some of these alone, and others with groups or a partner. Don't worry — no one will be singled out or embarrassed.
  • Group discussion
    Get your questions answered. Share your point of view. These are some of the most stimulating segments of the program.

"… lots of practical info! I'm excited about developing my plan of action, and will look at my coworkers in a different, more open-minded and caring way."

Denise Weaver, senior benefits specialist

Seminar Agenda  Read Seminar Agenda


CPEFred Pryor Seminars and CareerTrack are registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

This course qualifies for 6 Basic Communication CPE credits. Already attended this course? You can obtain a certificate documenting your CPE credits by visiting our certificate page. Certificates will be available 10 days after your event has ended. You can find more information on CPE credits, including a complete list of eligible courses, in our FAQs.

To find out more about Dealing with Difficult People, contact our customer service department at customerservice@pryor.com or by phone at (800) 780-8476.


Buyer Satisfaction Guarantee | Policies and Security | FAQ

Continuous learning from pryor.com. © 1999-2014 All rights reserved.

Select a Date/Location

Near CLAIRTON, PA
Change Location

None of these dates work? Notify Me when it comes back to my area.

Bring this training to your location

Have a group of 15 or more? Try Private Team Training! Bring this topic — or any of our 200+ topics — to your location with customized On-Site Training.

Request a personalized quote today!

Share this Page
Contact Customer Service







Public seminars and other training

Managing Emotions Under Pressure


Criticism & Discipline Skills for Managers



Dealing with Difficult People
How to Deal with Difficult People

4 Audio CDs 4 Audio CDs

21 Ways to Defuse Anger
21 Ways to Defuse Anger & Calm People Down

4 Audio CDs 4 Audio CDs

Evelyn Wood Reading Dynamics
Evelyn Wood Reading Dynamics

DVD DVD