Bad Communication Habits: What Message Are You Sending?

Communication is the single most important key to success in the workplace. If you can't communicate with confidence and credibility, you may get passed over for promotions, have a difficult time relating to coworkers and colleagues, and bear the brunt of misunderstandings and mistakes.

Communication is a skill that can be learned, just like any other

Anyone can learn to communicate more effectively … all it takes is practice, self-awareness, and someone to lead the way! If you would like to hone your written skills, enhance your workplace relationships, speak more confidently in public, and boost your reputation as a trusted, respected professional, don't miss this golden opportunity! This program combines the latest adult learning techniques, real-world examples, and fascinating role play exercises — all geared toward creating an exciting, positive day of enlightenment and fast-paced learning!

You'll discover how easy it is to elicit cooperation and buy-in (without coercion or other strong-arm tactics). You'll learn to speak with style, power, and assertiveness during meetings, presentations, or while addressing large groups. You'll stay calm, cool, and in control when others get confrontational or demanding … and learn to select the appropriate words, tone, and communication style for any business situation.

Bad Communication Habits: What Message Are You Sending? — Seminar Overview

Don't Say a Word: Listening is the Number One Skill for Effective Communication
Establish Credibility While Maintaining Mutual Respect
Enhance Your Personal Communication Style
Express Yourself in Public With Power and Assertiveness
Written Communication Guidelines
Embrace and Understand Differences for Maximum Communication

Don't Say a Word: Listening is the Number One Skill for Effective Communication

Discover how solid listening skills can expand your personal strengths and improve your professional image
Understand why it's so hard to hear what others are saying, and overcome barriers to effective listening
Utilize questioning techniques you can practice to get to the root of thorny issues
Master easy methods for picking up on body language and other nonverbal cues

Establish Credibility While Maintaining Mutual Respect

Identify your personal roadblocks to more effective communication — and learn how to eliminate them!
Ensure your nonverbal cues match your spoken words
Learn how to give — and receive — feedback without becoming defensive
Uncover the secrets to standing your ground without projecting aggressiveness

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Enhance Your Personal Communication Style

Learn to modulate your voice and add impact to your words
Eliminate "um," "you know," "uh," and other filler words that lessen the power of your speech
Develope a personal communication style that reflects who you are — and who you want to be

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Express Yourself in Public With Power and Assertiveness

Implement proven public speaking techniques for capturing and keeping your audience's attention
Incorporate tips and tricks that reduce stress and anxiety before you "take the stage"
Manage a Q and A session with grace and professionalism

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Written Communication Guidelines

Avoid the 5 things you should never include in a professional email
"Delete" doesn't mean "gone" — discover the truth about company access to your e-trash
Learn to maintain a professional tone in all written communication — including e-mails
Pinpoint situations in which it is appropriate to send an e-mail (and those that require a phone call or even face-to-face communication)

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Embrace and Understand Differences for Maximum Communication

Learn how to look at situations from another viewpoint — and stay focused on outcomes instead of differences
Overcome biases and take action
Identify the advantages of diversity in communication — and use them to your advantage!

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To find out more about Bad Communication Habits: What Message Are You Sending?, contact our customer service department at customerservice@pryor.com or by phone at (800) 780-8476.