* * * Now Available ... NEW AUDIO CD FORMAT! Order Your Copy Today — See Item #20293CD below. * * * 21 Ways To Defuse Anger And Calm People Down Learn peacekeeping skills you'll use to prevent blowups, mediate disputes, and foster teamwork

You've had it happen to you: Someone erupts and you sit there speechless, your own emotions "flood" and you're left feeling frustrated and angry. You've seen it happen to others: Disputes bring your workplace to a halt — and mishandled anger damages relationships and stifles teamwork. But the good news is: You can learn to manage other people's anger­ and turn it into a catalyst for positive change, with the help of this video training program. You'll discover dozens of anger-reducing techniques you can use with your co-workers, customers, employees, bosses.

PROGRAM HIGHLIGHTS

	The first thing to do when confronted by an angry co-worker
	How to keep yourself calm when provoked by an angry person
	Ways to help co-workers sidestep emotions and concentrate on solutions
	One thing you should always do before jumping into the middle of a conflict
	Precise language to use in the heat of outbursts, hostility, and personal attacks

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21 Ways to Defuse Anger

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Ordering:

Type	Product	Code	Item Price
Audio CD	4 audio cds and workbook	20293CD	US $89.95	Buy Now	Save to Wish List
Video Kit	2-volume video set (2 hrs. 59 min.) Includes: 38-page workbook	20952	US $149.95	Buy Now	Save to Wish List
Workbook	Each additional cd workbook	30293	US $12.95	Buy Now	Save to Wish List
Digital Audio	Digital audio - (4 hrs. 4 min.) Includes: downloadable workbook	DA1002	US $19.95	Buy Now	Save to Wish List