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* Now Available ... NEW AUDIO CD
FORMAT! Order Your Copy Today — See Item #20293CD below. * * *
21 Ways To Defuse Anger And Calm People Down
Learn peacekeeping skills you'll use to prevent blowups,
mediate disputes, and foster teamwork
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You've had it
happen to you: Someone erupts and you sit there speechless, your own
emotions "flood" and you're left feeling frustrated and angry. You've
seen it happen to others: Disputes bring your workplace to a halt — and
mishandled anger damages relationships and stifles teamwork. But the
good news is: You can learn to manage other people's anger and turn
it into a catalyst for positive change, with the help of this video
training program. You'll discover dozens of anger-reducing techniques
you can use with your co-workers, customers, employees,
bosses.
PROGRAM
HIGHLIGHTS
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The first
thing to do when confronted by an angry co-worker |
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How to
keep yourself calm when provoked by an angry person |
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Ways
to help co-workers sidestep emotions and concentrate on solutions |
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One thing
you should always do before jumping into the middle of a conflict |
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Precise language
to use in the heat of outbursts, hostility, and personal attacks
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Click to preview
a sample audio
These
samples require Realplayer to run. If you do not have this installed — download
it now.
21
Ways to Defuse Anger

FREE DOWNLOAD
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