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Dealing
With Conflict and Confrontation 
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| How
to keep your cool, stand your ground and reach a positive solution |
| Conflicts are
inevitable. Anger, grudges, hurt and blame are not. In fact, most
of your conflicts can be resolved fairly easily. Even better, you
can do it in a way that actually benefits all concerned. This
insight-packed program will show you how. |
PROGRAM HIGHLIGHTS
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The
2 primary reasons conflicts occur (and how to see them coming) |
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Why
people become enemies, and how to break the cycles that lead us to hostilities |
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When
conflict is good: 5 ways conflict can actually benefit you and your
organization |
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When
conflict is bad: the 5 levels of escalation, and how to stop each from
intensifying |
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When it's OK to give in and when you should stand your ground |
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How
to "confront" people in a way that minimizes defensiveness
and hostility |
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The
best way to balance being firm with being conciliatory |
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Creative
resolution: 3 surefire ways to break through impasses |
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Best
ways to deal with dirty tactics, such as back stabbing, lying and sabotage |
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The
5 classic conflict-resolution strategies, and the pros and cons of each |
Click to
preview a sample audio
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 Dealing
with conflict and Confrontation
FREE DOWNLOAD
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