How often have you been put on the spot or thrust into an uncomfortable situation that left you feeling tongue-tied? Learn exactly what to say in order to be listened to and respected with the Simple Scripts series. These 60-minute audio CD programs show you how to get the results you want. Other programs may give advice, but the Simple Scripts series walks you through a variety of difficult work and personal situations, helping you create your own best scripts in the process. Plus, because how you say it is as important as what you say, you'll learn how to control your inflection, tone, and timing in your speech through relevant real-world examples.
Have you ever been caught off-guard by an angry customer, impatient boss, or chatty coworker? It's easy to be left speechless, and Simple Scripts for Problems at Work shows you exactly how to respond with professionalism, polish, and poise.
Learn how to …
Deal with coworkers who don't do their share of the work
Respond to criticism in a performance review
Satisfy angry, complaining customers … regardless of whether their complaints are valid
Deflect open, disparaging comments from coworkers
Handle a request for a last-minute project that has to be done perfectly
Simple Scripts for Problems at Work is a fun, positive, motivational program that helps make your job easier by building the skills to deflect anger and impatience, and communicate effectively and professionally with coworkers, bosses, and clients.
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Simple Scripts to Say "No" Without Guilt
Have you ever had trouble saying "no" to the requests of a demanding boss, needy coworker, clingy friend, impulsive spouse, or whiny child? It's tough to say "no" when you're put on the spot, and Simple Scripts to Say "No" Without Guilt shows you exactly how to respond with dignity, diplomacy, and poise.
Learn how to …
Say "no" to your boss's unrealistic deadline
Deal with coworkers who depend on you to pick up the slack, or ask you to chip in for expensive gifts
Refuse a customer's impossible request
Object to your spouse's poor financial decision
Respond to your child's begging
Turn down a friend's demands on your time
Simple Scripts to Say "No" Without Guilt is a fun, positive, motivational program what helps you build the skills and confidence to say "no" when you need to, and to communicate honestly and effectively with coworkers, bosses, friends, family members, and clients.