Dealing with Difficult Patients and Their Families How to communicate and manage confrontation safely and effectively in the healthcare profession 1-Hour Audio CD — Now Available! It can be very difficult to maintain composure and resolve conflict appropriately in some of today's sticky healthcare situations. If you're a healthcare professional or work in a healthcare environment, you're bound to deal with difficult patients. And, if not handled correctly, a difficult patient can escalate into a hazardous event. Most patients don’t set out to be difficult. Rather, they become difficult out of frustration, anger, confusion, and/or fear. Learn how to address all of these situations and end each encounter on a positive note. This audio conference equips you with the communication strategies and confrontation management skills you need to survive and thrive in your demanding, high-stress healthcare environment. After one hour, you and your coworkers will return to work with a fresh outlook and the sense of fulfillment, satisfaction, and empathy that brought you to the healthcare field in the first place. You and your staff will benefit from this training if you've dealt with difficult patients who: Have done their research, provide a self-diagnosis, and want to argue with your diagnosis Don't feel like you're providing enough personalized one-on-one time with them Become agitated and physical with you Are frustrated with your facility's policies or practices Feel their ailments take precedence over others who may also be waiting Are confused due to a medical, physical or mental condition Have fear due to the diagnosis, illness, or symptoms they are experiencing If any of these difficult patient descriptions sound familiar to you, you will benefit from the strategies and techniques taught in this program. This powerful 1-hour audio CD program can help you maintain your safety and your sanity even in the most trying situations. Don't just listen to the complaints and frustrations of your patients — learn how to improve the situation and prevent them from happening in the future. Who will benefit? Nurses, nurses aides, physicians, office managers and staff in medical offices, clinical technicians, hospice workers, nursing home employees, and any other healthcare professional who is involved in caring for patients. Learn from an expert. What you'll take back to your healthcare facility: Identify the underlying causes of a difficult patient Develop an approach to deal with difficult patients that results in a more consistent, positive outcome Handle the physically aggressive patient with techniques that reinforce a safe environment for all Establish documentation techniques to increase protection for yourself and your facility Calm down the angry patient with these effective communication strategies Discover best practices for dealing with the patient's family   You and your entire team can benefit from this exciting and fun 1-hour audio CD recording of the conference. Don't miss out — get great training that will have you ending each encounter with a patient on a positive note! Order your copy today!   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another seminar, receive a different product, or receive a full refund — hassle-free!

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Type	Product	Code	Item Price
Audio Conference (CD ONLY)	Audio Conference CD Only	85520CD4	US $199.00	Buy Now	Save to Wish List