Simple Scripts for Problems at Work Learn to effectively communicate with troublesome coworkers, bosses, and clients, and counter criticism with professionalism 1-Hour CareerTrack Audio Conference — March 4, 2010! Have you ever walked away from a conversation in the workplace that left you thinking "if only I had said this" or "I wish I hadn't said that"? When faced with confronting an upset customer, irate boss, or irrational coworker, are you confident that you have the right words to say — and can communicate your message effectively? Effective communication is crucial to the success of any organization. However, communication problems are a leading cause of confusion, stress, frustration, and lack of productivity in the workplace. As you find yourself having critical conversations at work, it's all too easy to get caught up in the heat of the moment and say the wrong thing, send the wrong message — or worse. With the tips and techniques taught in this power-packed audio conference, you'll learn to respond to the most difficult situations with dignity, diplomacy, and poise. Even when you're put on the spot, you'll learn to use these simple scripts (and create your own!) to work through a variety of tough situations and get your point across, guilt-free. Plus, you'll learn about the importance of the inflection, tone, and timing — because how you say it is just as important as what you say. Don't spend another day feeling helpless, struggling through difficult workplace conversations. This one-hour audio conference will give you the tools you need to answer these questions: What is the outcome I'm looking for in this situation? How do I deal with coworkers who aren't contributing their fair share? Which skills would help me deflect anger and impatience and maintain a positive attitude in tough workplace conversations? Why do people take what I say the wrong way? When is it okay to say "no" to a coworker or boss? How can I possibly keep my composure when I feel like I'm being attacked personally? If you have ever struggled with the outcome of a touchy conversation at work and wondered how it all could have been different, these simple scripts and tips for delivering them are essential to your communication arsenal. Communicating with coworkers about even the most difficult topics doesn't have to be a nightmare — you can get the results you desire while maintaining your composure and professionalism! Who will benefit? Anyone and everyone who deals with coworkers, bosses, customers, clients, and staff in the workplace can benefit from the scripts and tips provided in this must-attend audio conference! With the information provided in this educational hour, you will learn how to: Manage team conflict and successfully keep projects on the right track Confront difficult coworkers and deal with gossip head-on Respond to criticism in meetings and other public situations without becoming flustered Satisfy even the toughest customer complaints ... regardless of whether they are valid Deal with an impatient or unrealistic boss Create a positive, productive outcome from even the most difficult conversations Handle last-minute requests with tact and professionalism Tips and techniques for answering tough questions with "yes" or "no" as the situation demands And much more! With the proper tools and tips, you can learn to communicate effectively and professionally with coworkers, bosses, clients, and customers. Plus, you'll discover what works best for you and how to incorporate the scripts and tips you learn in this program into effective responses for a variety of situations at work and in every other aspect of your life. Never again fall victim to angry customers, impatient bosses, or chatty coworkers. Get the tools and techniques you need to find the right words — and the right way to say them — every time. Learn to address any workplace communication issue with polish and poise — and walk away from every conversation confident in the way you handled it.   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another seminar, receive a different product, or receive a full refund — hassle-free!

Audio Conference Start Time: 2 pm Eastern 1 pm Central 12 pm Mountain 11 am Pacific 10 am Alaskan  9 am Hawaiian How Does an Audio Conference Work? You will receive a confirmation e-mail 2 days prior to the event containing your pin number and a link to download your note-taking guide. A reminder notice will be sent the morning of the conference. At least 10 minutes before the conference start time, call the specific toll-free number found in your confirmation and reminder e-mails. To verify your registration, you will be prompted to enter your pin number found in your confirmation and reminder e-mails. You will be connected to the conference and placed on hold until the conference begins.  Your registration allows you one phone connection for unlimited participants. That's it ... sit back and enjoy the conference! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Audio Conference, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting. Conference Registration Information & Enrollment Your e-mail address is required at registration. Your confirmation code will be e-mailed to you along with the toll-free number. An order acknowledgement will be sent within 24 hours of registration. This message will include an e-mail address that you may use to submit questions prior to the event. An audio CD is recorded of each Audio Conference. You may choose to purchase the CD with the audio conference, or separately. See ordering information below. The audio CD recording will be available for shipment approximately 3 weeks after the conference. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the audio conference. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

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