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Fred Pryor / CareerTrack

Frequently Asked Questions

Need an answer? We strive to be your personal trainer for career success.  In order for you to take full advantage of our site and its capabilities, we have provided answers to some of our most frequently asked questions below. 

FIND OUT ABOUT:

  1. Finding the Right Course
  2. What do I need to know before attending a seminar?
  3. Purchases and Returns (Click here for a printable order form)
  4. Audio Conferences
  5. Webinars
  6. Software and OnDemand Classes

Still can't find what you are looking for? Contact us and we'll get back to you as soon as possible. For all international inquires see the Contact Us section for more options.

 

1. FINDING THE RIGHT COURSE

  1. How can I find the course I'm looking for?
  2. Can I earn Continuing Education credits for attending your public seminars?

A.    How can I find the course I'm looking for?

You can use several different methods to find your desired course. First, you may browse our Products/Seminar page for courses by training format, subject category or by using the Seminar locator. Another option is to use the advanced search function located in the left side bar. 

B.    Can I earn Continuing Education credits for attending your public seminars? 

Yes, we offer the following Continuing Education options:

CEU
Fred Pryor Seminars and CareerTrack offer Continuing Education Credits that are based on program length and completion. Credits are issued according to the National Task Force for Continuing Education guidelines, and approval is at the discretion of your licensing board. Questions and concerns should be directed to your professional licensing board or agency.

CPE
Fred Pryor Seminars and CareerTrack are registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

The courses listed below are eligible to receive CPE credits. Previous experience in and/or background knowledge of the topic is recommended before attending these seminars. You can obtain a certificate documenting your CPE credits by visiting our certificate page. Certificates are available 10 days after your event has ended.

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2. WHAT DO I NEED TO KNOW BEFORE ATTENDING A SEMINAR?

  1. What do I need to bring with me?
  2. Can someone else attend with me?
  3. What are the age requirements for attending a seminar?
  4. What time does the seminar start?
  5. What if I need to cancel?
  6. How will I be notified of any changes to my scheduled seminar?
  7. What if I require special attention because of a disability?
  8. Will other related learning resources be available at the seminar?
  9. Can the seminar be presented on-site for my organization?
  10. Can I make an audio or video recording of the seminar?
  11. Anything else I need to know?

A.    What do I need to bring with me?

On the day of the seminar, your name will be listed on the roster; it is not necessary to bring any paperwork. You may wish to bring a pen and paper for notes.  Please consider layered clothing as heating and cooling conditions may vary.

B.    Can someone else attend with me?

Yes.  Call our customer service center for seating availability at 1-800-780-8476 and enroll them today.  Walk-in registrations are available the day of the program on a space-available basis.

C.    What are the age requirements for attending a seminar?

Minors aged 14 or under are not permitted. Anyone between the ages of 15-17 wishing to attend must have a paid registration and be accompanied by a paid attendee of 18 years or older.

D.    What time does the seminar start?

Check-in time for most one- and two-day seminars and conferences begins at 8:30 a.m. The programs begin at 9:00 a.m. and end at 4:00 p.m.  Most morning sessions for half-day seminars begin check-in at 8:00 a.m., with the program beginning at 8:30 a.m. and ending at noon.  Afternoon sessions for half-day seminars offer check-in at 1:00 p.m., with the program beginning at 1:30 p.m. and ending at 5:00 p.m.

Check-in time for the five-day OSHA 30-Hour Compliance Course begins at 8:00 a.m., Monday through Friday.  The program begins at 8:30 a.m. each day and ends at 4:00 p.m.

Check your admission ticket for the exact check-in and program times for your seminar, or call our customer service center at 1-800-780-8476. 

E.    What if I need to cancel?

Send a substitute from your organization or transfer your registration fee to another seminar of your choice that is scheduled within 12 months of your original date.  If you are canceling more than 10 business days prior to the seminar, you may request a refund of your tuition less a cancellation fee.  Please note that if you don't cancel and don't attend, you are still responsible for payment.

F.    How will I be notified of any changes to my scheduled seminar?

Our Customer Service Department will notify you by fax, e-mail, and/or mail if any changes are made to your scheduled seminar (i.e. change of date, venue, city location, or cancellation).  Be sure to add customerservice@pryor.com to your email address book so you are sure to receive these messages.  You may confirm your seminar location at any time by keying the event # in the search box at the top of any page.

G.    What if I require special attention because of a disability?

At Fred Pryor Seminars and CareerTrack, we strive to accommodate your needs.  Please contact our customer service center for assistance in this area by calling 1-800-780-8476.

H.    Will other related learning resources be available at the seminar?

Yes.  You'll find an interesting selection of books, tapes, and software you can purchase at special seminar-only pricing.  Plan ahead...we gladly accept either checks or credit cards.

I.    Can the seminar be presented on-site for my organization?

Yes.  We conduct on-site training for thousands of customers every year.  All of our On-Site training courses are offered in English and Spanish.  To learn how this or any of our other topics can be tailored to meet your organization's needs, just call 1-800-944-8503 to speak with a training consultant, or see Workforce Training Solutions . 

J.    Can I make an audio or video recording of the seminar?

No.  We do not allow any audio or video recording of our seminars.

K.    Anything else I need to know?

Lunch, parking, and breaks are on your own.  If you need directions to the seminar, or information about parking, you may contact the seminar facility directly at the address and phone number on your Admission ticket.

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3. PURCHASES AND RETURNS

  1. How do I make a purchase?
  2. What forms of payment are accepted?
  3. What if my transaction doesn't go through?
  4. What is your return/refund policy?
  5. How do I receive a completed W-9 form?
  6. What is your federal ID#?
  7. When I purchase online, is my transaction secure?
  8. How long will it take to receive my product?
  9. What is the Canadian GST, HST tax rate being charged to my purchases?

 

A.    How do I make a purchase?

You may purchase most courses and products online through the shopping cart, or use our printable order form. Workforce Training Solutions courses are not available for purchase online.  Please contact a training consultant (800) 944-8503 or e-mail us at pryoronsite@pryor.com.   

If you do not have an item number or would like to browse our courses and products , add the item you would like to purchase to your shopping cart as you browse.  Once you have completed your shopping, you may purchase your items online by credit card.  

B.    What forms of payment are accepted?

Currently, we accept credit cards to purchase courses and products. You can use American Express, Discover, MasterCard or Visa.   

C.    What if my transaction doesn't go through?

Here are a few tips for ensuring your purchases are processed correctly. First, make sure that you enter all of the billing information correctly, including the phone number (with area code), zip code and country. If you leave any of these items blank, your transaction may not be approved. Also remember that when you enter the credit card information, the account number and name/address must be the ones associated with your card. For example, if you are using a corporate card that is billed to your company but you enter your personal address as the billing address, the transaction will not be approved because the addresses do not match.

D.    What is your return/refund policy?  

Every seminar, tape, CD-ROM, and book you see on our web site is  100% SATISFACTION GUARANTEED! 

Public Seminars: All of our seminars are 100% SATISFACTION GUARANTEED!  We're confident our seminar will provide you with the improved skills and techniques you expect.  If for any reason you are dissatisfied, send us a letter (Attn:  Customer Relations) within 30 days of attending the seminar stating the reason you were not satisfied, and we'll arrange for you to attend another one of our seminars or receive a full refund (minus cancellation fee) - hassle-free.

Our cancellation policy for public seminars:  You may cancel your registration up to 10 business days before the seminar.  Your registration fee will be refunded less a cancellation fee.  If you need to cancel less than 10 business days prior to the seminar you may (1) send a substitute from your organization or (2) transfer your registration fee within 12 months to another seminar or conference of your choice.  Please note that if you don't cancel and don't attend, you are still responsible for payment.  Substitutions may be made at any time (registrations made as a Training Rewards member are not transferable and no substitutions can be made).

Our CareerStore Guarantee:  Our goal is to provide quality business training and professional development materials that meet your needs in today's business environment.  If for any reason you are dissatisfied with your CareerStore purchase, return it to us within 30 days of receipt with a copy of your invoice & completed return form and you will receive an alternate product of your choice from our CareerStore or a full refund (minus shipping & handling charges) — GUARANTEED. This policy includes all audios, videos, books, and software programs. Software must be returned unopened. (Full refunds exclude all shipping and handling fees.)

Product Return Address:    Fred Pryor Seminars & CareerTrack, 3016 W. Georgia Street, Louisiana, MO, 63353.

If you have any questions, please contact customer service by calling 1-800-780-8476 or by email at customerservice@pryor.com.

E.   How do I receive a completed W-9 form?

If you are needing a completed W-9 Form for your accounting purposes, please print the attached image file.  If you have any questions, please contact customer service by calling (800) 780-8476 or by email at customerservice@pryor.com. Printable image file of W-9 Form

F.    What is your federal tax id#?

Our Federal ID# is 43-1830400 (FEIN).

G.    When I purchase online, is my transaction secure?

Yes, we practice safe and secure e-commerce. When credit card information is requested, we utilize a credit card authorization company for secure SSL encryption. This ensures that your credit card number is never sent over the Internet unencrypted. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on our site. Also, your personal data (such as your address, e-mail and billing information) are stored in a server safe within the Fred Pryor Seminars & CareerTrack database. Only those with proper authorization can view this data.

a. What is SSL encryption?

To protect our members, we use Secure Socket Layer (SSL) technology to encrypt the credit card information you send when you place your order. The information is encrypted on your computer, sent through the Internet as scrambled code, and decoded on a secure server. Fred Pryor Seminars and CareerTrack will not store your credit card information. It cannot be read in transit. SSL is the recognized industry standard worldwide for such sensitive transactions, making it safe for you to shop with a credit card on the Internet. Even banks transfer money and complete credit card transactions using this secure method.

b. Why isn't my browser indicating "locked"?

SSL encryption ensures that transaction information is sent securely but has a significant performance tradeoff in the browser environment. You may have noticed that our web site employs frames for easier navigation and more efficient page updates. With this in mind, we selectively place SSL encryption only on those forms and frames that need to be encrypted (i.e., when the credit card information is requested). Since things like our navigation buttons and menus do not need to be slowed down by SSL, we do not employ it there.

Unfortunately (but for obvious reasons) browsers won't show the safe "key" or "lock" unless each and every frame on the page is SSL encrypted. Thus, if only one frame is encrypted, the browser correctly reports that not everything you are looking at is "safe." However, the absence of the "lock" or "key" does not mean that the information you are looking at is not encrypted.

You can verify that a frame is SSL encrypted by right-clicking within the frame and looking at the frame info or properties (i.e., found in the "View" menu in Netscape and the "File" menu in Internet Explorer). Doing this when the credit card information is requested will indeed show that this information is being sent encrypted and any security concerns you may have should be relieved.

H.    How long will it take to receive my product?

You will receive your product within 10 business days from the time of your purchase. 

NOTE:  PO Boxes will not be accepted for product deliveries; please provide street address.

I.    What is the Canadian GST, HST tax rate being charged to my purchases?

Effective January 1, 2008, the Canadian GST tax rate is 5%; HST tax rate is 13%. The GST/HST tax rate is 13% for New Brunswick and Newfoundland.

Effective July 1, 2010, the Canadian GST/HST tax rate is 15% for Nova Scotia, 13% for Ontario, and 12% for British Columbia.

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4. AUDIO CONFERENCES

  1. What is an audio conference?
  2. How does an audio conference work?
  3. Can others listen in to the conference with me?
  4. What should I do if I become disconnected during the audio conference?
  5. What if I need to cancel my audio conference registration?
  6. How do I contact Customer Service?

A.    What is an audio conference?

An audio conference allows participants to dial into the conference from their offices, using their own phones. The call can include other team members by dialing in from a conference room using a speakerphone.

B.    How does an audio conference work?

a. On the day of the audio conference, please call the toll-free number sent to you in your registration confirmation e-mail.
b.  When you call in, enter the pin number sent to you in your confirmation and reminder e-mails.
c.  You will be connected to the conference and placed on hold until the conference begins.
d.  Conference check-in begins 10 minutes prior to the scheduled conference start time. Please dial in 5-10 minutes prior to your conference start time to avoid any delays.

C.    Can others listen in to the conference with me?

Yes ... you pay a single fee for multiple participants on the same phone line! We encourage you to invite others within your organization to participate in the audio conference from the phone line for one low connection price.

D.    What should I do if I become disconnected during the audio conference?

If you become disconnected during the audio conference or have difficulty connecting to the conference call, contact the Customer Support line at 1-877-297-2901.

E.    What if I need to cancel my audio conference registration?

If you need to cancel, contact Customer Service at 1-800-905-8456. You may cancel your registration up to 5 business days prior to the conference to receive a full refund of your enrollment fee. If you need to cancel less than 5 business days prior to the conference, you will receive a credit, valid toward the future purchase of any seminar, AV product, or audio conference. Please have your Order Number available.

F.    How do I contact Customer Service?

Contact Customer Service at 1-800-905-8456. Customer Service Representatives are available to take your call Monday-Friday, 7am-7pm CST.

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5. WEBINARS

  1. What is a Webinar?
  2. How does a Webinar work?
  3. What do I do on the day of the event?
  4. Can others listen in and view the Webinar with me?
  5. What should I do if I become disconnected during the Webinar?
  6. What if I need to cancel my Webinar registration?
  7. How do I contact Customer Service?

A.    What is a Webinar?

A Webinar allows registered users to participate in the event using their computers to view and listen to the presentation. Users may choose to listen to the audio portion of the presentation via phone if preferred.

B.    How does a Webinar work?

a.  Upon registering for the Webinar, you will receive a confirmation e-mail.
b.  Two days prior to the Webinar, you will receive an e-mail containing your Meeting Room, Access Code, Webinar instructions, Web link, and any other relevant information.

C.    What do I do on the day of the event?

On the day of the Webinar, connect to the Webinar using the live event link (URL included in the e-mail you receive). Enter your Meeting Room in the Join a Meeting section of the screen and your Access Code (included in your e-mail confirmation). Log in at least 10 minutes prior to the event to avoid delays.

For the audio portion, simply turn on your computer speakers or plug headphones into your computer and adjust the volume appropriately. You man choose to call in using the toll-free number provided in your confirmation and reminder e-mails if preferred. You will need to provide your Access Code (pin number) as entered on the Web. You will be connected to the conference and placed on hold until the conference begins.

D.    Can others listen in to the Webinar with me?

Yes. You pay a single registration for multiple participants. All participants must view the Webinar in the same room and on the same computer. We encourage you to invite others within your organization to participate in the Webinar for one low registration price.

E.    What should I do if I become disconnected during the Webinar?

If you become disconnected during the Webinar or have difficulty connecting, contact the Customer Support line at 1-877-297-2901.

F.    What if I need to cancel my Webinar registration?

If you need to cancel, contact Customer Service at 1-800-905-8456. Please have your Order Number available.

You may cancel your registration up to five business days prior to the Webinar to receive a full refund of your enrollment fee. If you need to cancel less than 5 business days prior to the event, you will receive a credit valid toward the future purchase of any seminar, AV product, audio conference, or Webinar. Please note that if you don't cancel and don't attend, you are still responsible for payment.

G.    How do I contact Customer Service?

Contact Customer Service at 1-800-905-8456. Customer Service Representatives are available to take your call Monday-Friday, 7am-7pm CST.

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6. Software

  1. Who do I contact if I need technical support for software?
  2. Who do I contact if I need technical support for OnDemand courses?

A. Who do I contact if I need technical support for software?

Please complete this form with any technical support questions you have regarding software purchased from Pryor.com.

B. Who do I contact if I need technical support for OnDemand courses?

Please complete this form with technical support questions for OnDemand courses on Pryor.com or TrainingRewards.com.

 

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