Frequently Asked Questions
Need an answer? We strive to be your personal trainer for career success. In order for you to take full advantage of our site and its capabilities, we have provided answers to some of our most frequently asked questions below.
FIND OUT ABOUT:
- Finding the Right Course
- What do I need to know before attending a seminar?
- Purchases and Returns (Click here for a printable order form)
- Software and OnDemand Classes
- What types of continuing education credits are offered by your organization?
- How do I receive a completed W-9 form?
1. FINDING THE RIGHT COURSE
- How can I find the course I'm looking for?
- What types of continuing education credits are offered by your organization?
A. How can I find the course I'm looking for?
You can use several different methods to find your desired course. First, you may browse our Products/Seminar page for courses by training format, subject category or by using the Seminar locator. Another option is to use the advanced search function located in the left side bar.
B. What types of continuing education credits are offered by your organization?
Yes, we offer the following Continuing Education options:
Fred Pryor Seminars/CareerTrack, divisions of Pryor Learning Solutions, Inc. is an approved provider of Continuing Education Units (CEUs), credits approved by the Project Management Institute (PMI)®, the HR Certification Institute (HRCI), and the National Association of State Boards of Accountancy (NASBA).
For more information on continuing education, click here
Need to print or save your certificate for your personnel (or personal) files? Click here.
2. WHAT DO I NEED TO KNOW BEFORE ATTENDING A SEMINAR?
- What do I need to bring with me?
- Can someone else attend with me?
- What are the age requirements for attending a seminar?
- What time does the seminar start?
- What if I need to cancel?
- How will I be notified of any changes to my scheduled seminar?
- What if I require special attention because of a disability?
- Will other related learning resources be available at the seminar?
- Can the seminar be presented on-site for my organization?
- Can I make an audio or video recording of the seminar?
- Anything else I need to know?
On the day of the seminar, your name will be listed on the roster; it is not necessary to bring any paperwork. You may wish to bring a pen and paper for notes. Please consider layered clothing as heating and cooling conditions may vary.
Yes. Call our customer service center for seating availability at 1-800-780-8476 and enroll them today. Walk-in registrations are available the day of the program on a space-available basis.
Minors aged 14 or under are not permitted. Anyone between the ages of 15-17 wishing to attend must have a paid registration and be accompanied by a paid attendee of 18 years or older.
Check-in time for most one- and two-day seminars and conferences begins at 8:30 a.m. The programs begin at 9:00 a.m. and end at 4:00 p.m. Most morning sessions for half-day seminars begin check-in at 8:00 a.m., with the program beginning at 8:30 a.m. and ending at noon. Afternoon sessions for half-day seminars offer check-in at 1:00 p.m., with the program beginning at 1:30 p.m. and ending at 5:00 p.m.
Check-in time for the five-day OSHA 30-Hour Compliance Course begins at 8:00 a.m., Monday through Friday. The program begins at 8:30 a.m. each day and ends at 4:00 p.m.
Check your admission ticket for the exact check-in and program times for your seminar, or call our customer service center at 1-800-780-8476.
Send a substitute from your organization or transfer your registration fee to another seminar of your choice that is scheduled within 12 months of your original date. If you are canceling more than 10 business days prior to the seminar, you may request a refund of your tuition less a cancellation fee. Please note that if you don't cancel and don't attend, you are still responsible for payment.
If you are a Training Rewards member, your membership is not transferrable. You may cancel at any time at your login page, just find your event on the My Training page and select Cancel Reservation.
Our Customer Service Department will notify you by phone, fax, e-mail, and/or mail if any changes are made to your scheduled seminar. Be sure to add firstname.lastname@example.org to your email address book so you are sure to receive these messages. You may confirm your seminar location at any time by keying the event # in the search box at the top of any page.
At Fred Pryor Seminars and CareerTrack, we strive to accommodate your needs. Please contact our customer service center for assistance in this area by calling 1-800-780-8476.
Yes. You'll find an interesting selection of books, tapes, and software you can purchase at special seminar-only pricing. Plan ahead...we gladly accept either checks or credit cards.
Yes. We conduct on-site training for thousands of customers every year. All of our On-Site training courses are offered in English and Spanish. To learn how this or any of our other topics can be tailored to meet your organization's needs, just call 1-800-944-8503 to speak with a training consultant, or see Workforce Training Solutions .
No. We do not allow any audio or video recording of our seminars.
Lunch, parking, and breaks are on
your own. If you need directions to the seminar, or information about parking, you may contact the seminar facility directly.
To promote a productive learning environment in our public seminars, we prohibit the use of products that contain tobacco or nicotine, including but not limited to cigarettes, cigars, e-cigarettes, vaping products, and all forms of smokeless tobacco.
3. PURCHASES AND RETURNS
- How do I make a purchase?
- What forms of payment are accepted?
- What if my transaction doesn't go through?
- What is your return/refund policy?
- How do I receive a completed W-9 form?
- What is your federal ID#?
- When I purchase online, is my transaction secure?
- How long will it take to receive my product?
- What is the Canadian GST, HST tax rate being charged to my purchases?
You may purchase most courses and products online through the shopping cart, or use our printable order form. Workforce Training Solutions courses are not available for purchase online. Please contact a training consultant (800) 944-8503 or e-mail us at email@example.com.
If you do not have an item number or would like to browse our courses and products , add the item you would like to purchase to your shopping cart as you browse. Once you have completed your shopping, you may purchase your items online by credit card.
Currently, we accept credit cards to purchase courses and products. You can use American Express, Discover, MasterCard or Visa.
Here are a few tips for ensuring your purchases are processed correctly. First, make sure that you enter all of the billing information correctly, including the phone number (with area code), zip code and country. If you leave any of these items blank, your transaction may not be approved. Also remember that when you enter the credit card information, the account number and name/address must be the ones associated with your card. For example, if you are using a corporate card that is billed to your company but you enter your personal address as the billing address, the transaction will not be approved because the addresses do not match.
Every seminar, tape, CD-ROM, and book you see on our web site is 100% SATISFACTION GUARANTEED!
Public Seminars: All of our seminars are 100% SATISFACTION GUARANTEED! We're confident our seminar will provide you with the improved skills and techniques you expect. If for any reason you are dissatisfied, send us a letter (Attn: Customer Relations) within 30 days of attending the seminar stating the reason you were not satisfied, and we'll arrange another one of our seminars or receive a refund minus the cancellation fee - hassle-free. Please note that Fred Pryor Seminars will only refund the amount paid to this organization.
Our cancellation policy for public seminars: You may cancel your registration up to 10 business days before the seminar. Your registration fee will be refunded less a cancellation fee. If you need to cancel less than 10 business days prior to the seminar you may (1) send a substitute from your organization or (2) transfer your registration fee within 12 months to another seminar or conference of your choice. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time (registrations made as a Training Rewards member are not transferable and no substitutions can be made).
For Training Rewards members: Your membership is not transferable and no substitutions can be made. Training Rewards members should cancel if they cannot attend at the login page. Simply go to "My Training" tab, find the event then click on "Cancel Reservation."
Our CareerStore Guarantee: Our goal is to provide quality business training and professional development materials that meet your needs in today's business environment. If for any reason you are dissatisfied with your CareerStore purchase, return it to us within 30 days of receipt with a copy of your invoice & completed return form and you will receive an alternate product of your choice from our CareerStore or a full refund (minus shipping & handling charges) — GUARANTEED. This policy includes all audios, videos, books, and software programs. Software must be returned unopened. (Full refunds exclude all shipping and handling fees.)
Product Return Address: Pryor Learning Solutions, Inc. 905 Carlow Dr. Unit B Bolingbrook, IL 60490
If you have any questions, please contact customer service by calling 1-800-780-8476 or by email at firstname.lastname@example.org.
If you are needing a completed W-9 Form for your accounting purposes, please print the attached image file. If you have any questions, please contact customer service by calling (800) 780-8476 or by email at email@example.com. Printable image file of W-9 Form
Our Federal ID# is 43-1830400 (FEIN).
Yes, we practice safe and secure e-commerce. When credit card information is requested, we utilize a credit card authorization company for secure SSL encryption. This ensures that your credit card number is never sent over the Internet unencrypted. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on our site. Also, your personal data (such as your address, e-mail and billing information) are stored in a server safe within the Fred Pryor Seminars & CareerTrack database. Only those with proper authorization can view this data.
a. What is SSL encryption?
To protect our members, we use Secure Socket Layer (SSL) technology to encrypt the credit card information you send when you place your order. The information is encrypted on your computer, sent through the Internet as scrambled code, and decoded on a secure server. Fred Pryor Seminars and CareerTrack will not store your credit card information. It cannot be read in transit. SSL is the recognized industry standard worldwide for such sensitive transactions, making it safe for you to shop with a credit card on the Internet. Even banks transfer money and complete credit card transactions using this secure method.
b. Why isn't my browser indicating "locked"?
SSL encryption ensures that transaction information is sent securely but has a significant performance tradeoff in the browser environment. You may have noticed that our web site employs frames for easier navigation and more efficient page updates. With this in mind, we selectively place SSL encryption only on those forms and frames that need to be encrypted (i.e., when the credit card information is requested). Since things like our navigation buttons and menus do not need to be slowed down by SSL, we do not employ it there.
Unfortunately (but for obvious reasons) browsers won't show the safe "key" or "lock" unless each and every frame on the page is SSL encrypted. Thus, if only one frame is encrypted, the browser correctly reports that not everything you are looking at is "safe." However, the absence of the "lock" or "key" does not mean that the information you are looking at is not encrypted.
You can verify that a frame is SSL encrypted by right-clicking within the frame and looking at the frame info or properties (i.e., found in the "View" menu in Netscape and the "File" menu in Internet Explorer). Doing this when the credit card information is requested will indeed show that this information is being sent encrypted and any security concerns you may have should be relieved.
You will receive your product within 10 business days from the time of your purchase.
NOTE: PO Boxes will not be accepted for product deliveries; please provide street address.
The current GST/HST tax rates are: 13% for Ontario, 15% for Newfoundland & Labrador, New Brunswick, Nova Scotia and Prince Edward Island. All other provinces will be charge the GST rate of 5%.
- What is a Webinar?
- How does a Webinar work?
- What do I do on the day of the event?
- Can others listen in and view the Webinar with me?
- What should I do if I become disconnected during the Webinar?
- What if I need to cancel my Webinar registration?
- How do I contact Customer Service?
A Webinar allows registered users to participate in the event using their computers to view and listen to the presentation. Users may choose to listen to the audio portion of the presentation via phone if preferred.
a. Upon registering for the Webinar, you will receive a confirmation e-mail.
b. You will receive an e-mail containing your Meeting Room, Access Code, Webinar instructions, Web link, and any other relevant information.
On the day of the Webinar, connect to the Webinar using the live event link (URL included in the e-mail you receive). Log in at least 10 minutes prior to the event to avoid delays.
For the audio portion, simply turn on your computer speakers or plug headphones into your computer and adjust the volume appropriately. You may choose to call in using the number provided in your confirmation and reminder e-mails if preferred. You will need to provide your Access Code as entered on the Web. You will be connected to the conference and placed on hold until the conference begins.
Yes. You pay a single registration for multiple participants. All participants must view the Webinar in the same room and on the same computer. We encourage you to invite others within your organization to participate in the Webinar for one low registration price.
If you become disconnected during the Webinar or have difficulty connecting, contact the Customer Support line at 1-800-905-8456.
If you need to cancel, contact Customer Service at 1-800-905-8456. Please have your Order Number available.
You may cancel your registration up to five business days prior to the Webinar to receive a full refund of your enrollment fee. If you need to cancel less than 5 business days prior to the event, you will receive a credit valid toward the future purchase of any seminar, AV product, audio conference, or Webinar. Please note that if you don't cancel and don't attend, you are still responsible for payment.
Contact Customer Service at 1-800-905-8456. Customer Service Representatives are available to take your call Monday-Friday, 7am-7pm CST.
- Who do I contact if I need technical support for software?
- Who do I contact if I need technical support for OnDemand courses?
A. Who do I contact if I need technical support for software?
Please complete this form with any technical support questions you have regarding software purchased from Pryor.com.
B. Who do I contact if I need technical support for OnDemand courses?
Please complete this form with technical support questions for OnDemand courses on Pryor.com or TrainingRewards.com.