Fred Pryor Seminars & CareerTrack
  HELP   |   FAQ   |   ABOUT US   |   SHARE PAGE   |   HOME
 
Search by keyword: 
Find a Seminar:
Zip/Postal Code:
Event #:
 
 Seminars
 DVDs, CDs, & Books
 Audio Conferences
 Webinars
 Special Offers
 On-Site Training
 On-Line Training
 Advanced Search
 View Shopping Cart
   0 item(s) in shopping cart
 View Wish List
   0 item(s) in wish list
 Subscriber Login
 Request Catalog

Call Toll-Free
1-800-780-8476
 
Frequently Asked Questions Go BackGo Back

Need an answer? We strive to be your personal trainer for career success.  In order for you to take full advantage of our site and its capabilities, we have provided answers to some of our most frequently asked questions below. 

FIND OUT ABOUT:

  1.  Finding the Right Course
  2.  What do I need to know before attending a seminar?
  3.  More Information about your Personalized Site
  4.  Benefits and Features for Corporations
  5.  Purchases and Returns (Click here for a printable order form)
  6.  Technical/System Requirements
  7.  Getting Started ? How to Find Features  
  8.  Understanding the Wish List Feature
  9.  What is an RSS feed?
10.  Audio Conferences
11.  Webinars

Still can't find what you are looking for? Contact us and we'll get back to you as soon as possible. For all international inquires see the Contact Us section for more options.

 

FINDING THE RIGHT COURSE

1.    How can I find the course I'm looking for?

You can use several different methods to find your desired course. First, you may browse our Products/Seminar page for courses by training format, subject category or by using the Seminar locator. Another option is to use any of the search functions located in the left side bar, such as the Browse Catalog or Express Lane. 

2.    Can I earn Continuing Education credits for attending your public seminars? 

Yes, we offer the following Continuing Education options:

CEU
Fred Pryor Seminars and CareerTrack offer Continuing Education Credits that are based on program length and completion. Credits are issued according to the National Task Force for Continuing Education guidelines, and approval is at the discretion of your licensing board. Questions and concerns should be directed to your professional licensing board or agency.

CPE
Fred Pryor Seminars and CareerTrack are registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

The courses listed below are eligible to receive CPE credits. Previous experience in and/or background knowledge of the topic is recommended before attending these seminars. You can obtain a certificate documenting your CPE credits by visiting our certificate page. Certificates are available 10 days after your event has ended.

3.    Do I need to register before buying a course? 

No.  You can browse as many courses and products as you would like using our Products/Seminars section, or you may search for your topic in our catalog keyword search.  Once you have added the course or products you are interested in purchasing, you can proceed to Checkout.  The Checkout Shopping Cart will offer you the opportunity to register  your customer information with our site.  This is not a requirement for completing the transaction.  However, registering with the site will facilitate future transactions by pre-filling the customer information.  Once you complete a transaction on our web site, an email will be generated that includes an automatic user id and password.  You may use this for future purchases or disregard.  The choice is yours! 

4.    How does online training work?

Currently we offer a variety of online courses.   All of our online courses are self-study, and allow you to work at your own pace.  All you need to access these courses is an internet connection and the other minimum system requirements listed below.

First you must select and purchase your course, at which point you should also check that you have all of the listed technical requirements.  Depending on the course publisher, you will either be asked to download the course engine and install it, or you will simply be able to run the course directly from your browser (without downloading anything).  Each course provider has different operating instructions, which are listed in every course description.   

5.    How do I assign a seminar or an online course that I purchased to another user?

There are two ways to assign a course to another user. First, you can do it at the point of purchase in the Shopping Cart by clicking "enroll students" and selecting another student option. Another method for enrolling students is to go into "My Training Schedule" from your personal "My Home Page" and click the red arrow graphic next to the seminar or online course that you wish to transfer. From here, you will be directed to re-assign the course or seminar to another student.  A user-profile must be created for this person before enrolling them for the course. 

6.    What if my course won't run when I launch it?

Each course has its own unique requirements for launching properly. If you experience problems when starting a course, first check the technical requirements section for that particular course.  There may be required plug-ins or launching instructions that you overlooked.

You should also make sure you are using an appropriate browser (Netscape Navigator or Microsoft Internet Explorer) and that you have the right amount of memory in your system. After you've checked all of these items, if your course still does not run properly contact us at (800) 780-8476 or by email at customerservice@pryor.com.

7.    Can I start a course and restart it later?

Yes. You have unlimited access to any course you purchase until the course reaches its expiration date, which is usually six months or longer (the length will be specified when you sign up for the course). Subscriptions can be for up to three years, and are available for purchase from our on-site training solutions department.  With our free demo courses, you will have unlimited access for one month.  You may start and restart a course at any time up until the date it expires, so you can learn at your convenience.  

8.    How can I learn about a specific course and its requirements?

Each course is listed with a full description of format, price, course publisher, course length, language, topics covered and score tracking techniques.  You can view each of these in the Products/Seminar section of our site or visit our technical requirements page, which lists the details of what each online course supports.

Back to top

 

WHAT DO I NEED TO KNOW BEFORE ATTENDING A SEMINAR?

1.    What do I need to bring with me?

On the day of the seminar, your name will be listed on the roster; it is not necessary to bring any paperwork. You may wish to bring a pen and paper for notes.  Please consider layered clothing as heating and cooling conditions may vary.

2.    Can someone else attend with me?

Yes.  Call our customer service center for seating availability at 1-800-780-8476 and enroll them today.  Walk-in registrations are available the day of the program on a space-available basis.

3.    What are the age requirements for attending a seminar?

Minors aged 14 or under are not permitted. Anyone between the ages of 15-17 wishing to attend must have a paid registration and be accompanied by a paid attendee of 18 years or older.

4.    What time does the seminar start?

Check-in time for most one- and two-day seminars and conferences begins at 8:30 a.m. The programs begin at 9:00 a.m. and end at 4:00 p.m.  Most morning sessions for half-day seminars begin check-in at 8:00 a.m., with the program beginning at 8:30 a.m. and ending at noon.  Afternoon sessions for half-day seminars offer check-in at 1:00 p.m., with the program beginning at 1:30 p.m. and ending at 5:00 p.m.

Check-in time for the five-day OSHA 30-Hour Compliance Course begins at 8:00 a.m., Monday through Friday.  The program begins at 8:30 a.m. each day and ends at 4:00 p.m.

Check your admission ticket for the exact check-in and program times for your seminar, or call our customer service center at 1-800-780-8476. 

5.    What if I need to cancel?

Send a substitute from your organization or transfer your registration fee to another seminar of your choice that is scheduled within 12 months of your original date.  If you are canceling more than 10 business days prior to the seminar, you may request a refund of your tuition less a cancellation fee.  Please note that if you don't cancel and don't attend, you are still responsible for payment.

6.    How will I be notified of any changes to my scheduled seminar?

Our Customer Service Department will notify you by fax, e-mail, and/or mail if any changes are made to your scheduled seminar (i.e. change of date, venue, city location, or cancellation).  Be sure to add customerservice@pryor.com to your email address book so you are sure to receive these messages.  You may confirm your seminar location at any time by keying the event # in our "Express Purchase" feature on the home page of our Web site - pryor.com.

7.    What if I require special attention because of a disability?

At Fred Pryor Seminars and CareerTrack, we strive to accommodate your needs.  Please contact our customer service center for assistance in this area by calling 1-800-780-8476.

8.    Will other related learning resources be available at the seminar?

Yes.  You'll find an interesting selection of books, tapes, and software you can purchase at special seminar-only pricing.  Plan ahead...we gladly accept either checks or credit cards.

9.    Can the seminar be presented on-site for my organization?

Yes.  We conduct on-site training for thousands of customers every year.  All of our On-Site training courses are offered in English and Spanish.  To learn how this or any of our other topics can be tailored to meet your organization's needs, just call 1-800-944-8503 to speak with a training consultant, or see On-Site Training Solutions . 

10.    Can I make an audio or video recording of the seminar?

No.  We do not allow any audio or video recording of our seminars.

11.    Anything else I need to know?

Lunch, parking, and breaks are on your own.  If you need directions to the seminar, or information about parking, you may contact the seminar facility directly at the address and phone number on your Admission ticket.

Back to top

 

MORE INFORMATION ABOUT YOUR PERSONALIZED SITE

1.    How do I personalize "My Home Page" and what are the benefits of personalization?

You can set up and personalize your "My Home Page" site by first registering on our home page. You will be prompted to fill in all of your relevant information, as well as setting up your initial preferences, interests and personal information. 

By submitting the above information, you can customize your "My Home Page" site to deliver daily news and articles relating to your profession and industry for continuous learning, as well as listing links to professional associations for content and networking information. 

2.    Who has access to my personal information and preferences?

Unless you belong to a workgroup, you are the only one who has access to all of your personal information. If you are signed up as a member of a workgroup, the workgroup manager can view your Individual Development Plan, test scores and test completion status.

3.    How do I make changes to my personalized site?

On any of the pages in your customized "My Home Page" site, you have the option to add/delete or edit your preferences. There is a blue and yellow edit button that takes you back to that sections set-up utility. If you are having trouble making changes, please call us at (800) 780-8476 or use email at customerservice@pryor.com.

Back to top

 

 

BENEFITS AND FEATURES FOR CORPORATIONS

1.   What is a workgroup and how do I set one up?  

Corporations or other groups of organized users may set up a workgroup, which provides special options and features for the users in that group.  Workgroups allow managers and users within the group to share searches, links and preferences. Workgroups are formed when managers register on our site and choose a Workgroup ID.  Once a Workgroup ID has been selected, the workgroup leader will create a profile and set initial preferences for each member of the group.  To set up a workgroup, register now.

2.    How can I use a Workgroup ID?  

Managers who want to set up a workgroup will do this by creating a Workgroup ID when they register on our site.  They will be asked to create a unique ID that identifies their group.  We recommend choosing a specific Workgroup ID such as IBM-Marketing-Atlanta.  For more information about creating a Workgroup ID, see Corporate Benefits under the "Take a Tour" section.  If you have additional questions, please contact us:

Corporate On-Line Subscriptions:  Call 1-800-944-8503 or e-mail us at pryoronsite@pryor.com.

Individual On-Line Users:  Call 1-800-780-8476 or use email at customerservice@pryor.com.

3.    What is an Individual Development Plan and how does it help me?  

An Individual Development Plan (IDP) is the first step to building and planning your career path.  Your IDP outlines recommended courses that will help you improve your career-related skills.  Both individuals and managers can utilize this feature to track progress and strategically plan the path for career development.  

The IDP is also used to establish key areas of interest related to your career development.  Based on the profile compiled, you will receive daily access to targeted information harvested from news and article databases, as well as links to associations, books, audios, CD ROMs and videos.  You may set up your personal IDP by registering on our web site.

4.    What privileges/tools are reserved for managers?  

Managers are able to create Workgroup IDs and user workgroups.  They are in control of setting the default preferences for the workgroup and also for assigning which users have access to the group.  Managers can also personalize the site by uploading their corporate or group logo. (For optimal results your logo graphic should be 120 x 60 pixels.)

Having problems adjusting the size of your logo?
Attach your logo to an email, and email it to us at techsupport@pryor.com. We will resize it and send it back to your email address. You will be able to upload it on the web site once you log in and click on "My Profile". Note: You must be a manager of a workgroup to be able to upload your logo. You can create a workgroup by clicking on the "Workgroups" link in "My Profile".

Managers can approve and/or modify an individual's Individual Development Plan as well as access various reporting functions.  See the Take a Tour corporate benefit section for more details.

5.    Can a manager add to or change the members of a workgroup?  

Yes, the manager is the only member that has the ability to change the workgroup's membership.  If at any time a manager would like to make these changes, they should call us at 1-800-780-8476 or use email at customerservice@pryor.com.  

Back to top

 

 

PURCHASES AND RETURNS

 

1.    How do I make a purchase?

You may purchase most courses and products online through the shopping cart, or use our printable order form. We offer two main options for purchasing online courses: pay-per-use or library subscription.  Pay-per-use is a one-time purchase of an online course and is offered through the shopping cart.  With a subscription purchase, you gain access to a selected group of online courses for one to three years. On-Line Training Subscriptions and On-Site Training Solutions courses are not available for purchase online.  Please contact a training consultant (800) 944-8503 or e-mail us at pryoronsite@pryor.com.   

We also offer an Express Purchase option (located on the left navigation bar).  This is the quickest way to make a purchase.  Simply type in the course, event, or product number you would like to order and proceed to checkout. 

If you do not have an item number or would like to browse our courses and products , add the item you would like to purchase to your shopping cart as you browse.  Once you have completed your shopping, you may purchase your items online by credit card.  

2.    What forms of payment are accepted?

Currently, we accept credit cards to purchase courses and products. You can use American Express, Discover, MasterCard or Visa.   

3.    What if my transaction doesn't go through?

Here are a few tips for ensuring your purchases are processed correctly. First, make sure that you enter all of the billing information correctly, including the phone number (with area code), zip code and country. If you leave any of these items blank, your transaction may not be approved. Also remember that when you enter the credit card information, the account number and name/address must be the ones associated with your card. For example, if you are using a corporate card that is billed to your company but you enter your personal address as the billing address, the transaction will not be approved because the addresses do not match.

4.    What is your return/refund policy?  

Every seminar, tape, CD-ROM, book and on-line course you see on our web site is  100% SATISFACTION GUARANTEED! 

Public Seminars: All of our seminars are 100% SATISFACTION GUARANTEED!  We're confident that our seminar will provide you with the improved skills and techniques you expect.  If for any reason you are dissatisfied, send us a letter (Attn:  Customer Relations) within 30 days of attending the seminar stating the reason you were not satisfied, and we'll arrange for you to attend another one of our seminars or receive a full refund - hassle-free. 

 Our cancellation policy for public seminars:  You may cancel your registration up to 10 business days before the seminar.  Your registration fee will be refunded less a cancellation fee.  If you need to cancel less than 10 business days prior to the seminar you may (1) send a substitute from your organization or (2) transfer your registration fee within 12 months to another seminar or conference of your choice.  Please note that if you don't cancel and don't attend, you are still responsible for payment.  Substitutions may be made at any time.

Our CareerStore Guarantee:  Our goal is to provide quality business training and professional development materials that meet your needs in today's business environment.  If for any reason you are dissatisfied with your CareerStore purchase, return it to us within 30 days of receipt with a copy of your invoice & completed return form and you will receive an alternate product of your choice from our CareerStore or a full refund (minus shipping & handling charges) — GUARANTEED. This policy includes all audios, videos, books, software programs and online courses. Software must be returned unopened. (Full refunds exclude all shipping and handling fees.)

Product Return Address:    Fred Pryor Seminars & CareerTrack, 3016 W. Georgia Street, Louisiana, MO, 63353.

If you have any questions, please contact customer service by calling 1-800-780-8476 or by email at customerservice@pryor.com.

5.   How do I receive a completed W-9 form?

If you are needing a completed W-9 Form for your accounting purposes, please print the attached image file.  If you have any questions, please contact customer service by calling (800) 780-8476 or by email at customerservice@pryor.com. Printable image file of W-9 Form

6.    What is your federal tax id#?

Our Federal ID# is 43-1830400 (FEIN).

7.    When I purchase online, is my transaction secure?

Yes, we practice safe and secure e-commerce. When credit card information is requested, we utilize a credit card authorization company for secure SSL encryption. This ensures that your credit card number is never sent over the Internet unencrypted. Once it is encrypted, no one except the credit card authorization company can decrypt it. Your credit card number is never displayed on our site. Also, your personal data (such as your address, e-mail and billing information) are stored in a server safe within the Fred Pryor Seminars & CareerTrack database. Only those with proper authorization can view this data.

a. What is SSL encryption?

To protect our members, we use Secure Socket Layer (SSL) technology to encrypt the credit card information you send when you place your order. The information is encrypted on your computer, sent through the Internet as scrambled code, and decoded on a secure server. Fred Pryor Seminars and CareerTrack will not store your credit card information. It cannot be read in transit. SSL is the recognized industry standard worldwide for such sensitive transactions, making it safe for you to shop with a credit card on the Internet. Even banks transfer money and complete credit card transactions using this secure method.

b. Why isn't my browser indicating "locked"?

SSL encryption ensures that transaction information is sent securely but has a significant performance tradeoff in the browser environment. You may have noticed that our web site employs frames for easier navigation and more efficient page updates. With this in mind, we selectively place SSL encryption only on those forms and frames that need to be encrypted (i.e., when the credit card information is requested). Since things like our navigation buttons and menus do not need to be slowed down by SSL, we do not employ it there.

Unfortunately (but for obvious reasons) browsers won't show the safe "key" or "lock" unless each and every frame on the page is SSL encrypted. Thus, if only one frame is encrypted, the browser correctly reports that not everything you are looking at is "safe." However, the absence of the "lock" or "key" does not mean that the information you are looking at is not encrypted.

You can verify that a frame is SSL encrypted by right-clicking within the frame and looking at the frame info or properties (i.e., found in the "View" menu in Netscape and the "File" menu in Internet Explorer). Doing this when the credit card information is requested will indeed show that this information is being sent encrypted and any security concerns you may have should be relieved.

8.    How long will it take to receive my product?

You will receive your product within 10 business days from the time of your purchase. 

NOTE:  PO Boxes will not be accepted for product deliveries; please provide street address.

9.    What is the Canadian GST, HST tax rate being charged to my purchases?

Effective January 1, 2008, the Canadian GST tax rate is 5%; HST tax rate is 13%. The GST/HST tax rate is 13% for New Brunswick and Newfoundland.

Effective July 1, 2010, the Canadian GST/HST tax rate is 15% for Nova Scotia, 13% for Ontario, and 12% for British Columbia.

 

Back to top

 

 

TECHNICAL/SYSTEM REQUIREMENTS

1.    What are the minimum system requirements for viewing or using Pryor.com and CareerTrack.com?

We recommend that you have a Pentium class computer running Windows 95/98 or NT, with at least 16MB of RAM. Although our site supports Macintosh OS 7.0 and higher, much of the course content delivered through our course partners is compatible only with Windows.  

We also require that you have a browser running on your computer. We highly recommend either Microsoft Internet Explorer 4.0 (or later) or Netscape Navigator 4.0 (or later), although our minimum browser version for Internet Explorer is 3.02 or for Netscape, 3.0. If you do not currently have either of these browsers, you may download the latest Netscape Navigator or the latest Microsoft Internet Explorer here. Certain online courses also require a current version of Microsoft Virtual Machine for Internet Explorer. You may click here to download the latest version. (Internet Explorer users only)

The pryor.com and careertrack.com site requires no plug-ins, but individual courses may.

2.    What formats are available and how do I know which is best for me?

We are the only online training portal that offers deep personalization in site features, maximum convenience in how and where a course is taken, and best choice of high quality courses to enhance career success. Our training is offered in a variety of formats: online courses, public seminars, corporate training, videos, audios, CD-ROMs and books.  For more details, see our format descriptions .

3.    What if I have problems downloading a course or product?

If you are experiencing difficulty downloading a course or product, please check the technical requirements of your particular online course to make sure you have all of the minimum requirements for launching that course. 

You should also ensure you are using an appropriate browser (Netscape Navigator or Microsoft Internet Explorer) and that you have the right amount of memory in your system. If your course still does not run properly after you've checked all of these items, please contact customer support by email at customerservice@pryor.com or call (800) 780-8476.

4.    Do you use cookies?

Yes, we do use cookies that enable us to better personalize your learning experience and are created when you register on our site and build your Individual Development Plan. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and are currently the most efficient and complete way to track all of the elements you use within the site.  We use cookies to give you a better experience, not to infringe on your privacy.

5.    What are Plug-ins?

Plug-ins are software programs that provide additional functionality to your basic browser (free of charge) so that it can run an application (like one of the on-line courses you may purchase) in the best way possible. Plug-ins and other additional software are free and can be downloaded from our site if needed for a particular course. Simply go to that course's technical requirements page and click on the appropriate link.

Back to top




UNDERSTANDING THE WISH LIST FEATURE

A Wish List is the perfect tool for those who need to wait for approval before purchasing, managing multiple employees or departments, or working with budgets. This unique feature serves as your private "shopping list" of training programs that you identify for yourself, individual members of your staff,  and departments.  Create as many Wish Lists as you wish. Add as many items as you wish. You can even forward your Wish List to others and convert specific items, or the whole Wish List, to your Shopping Cart when ready to purchase.  No more searching the site to re-find training programs.  Your Wish List will be there ready and waiting for you!  

 Creating a Wish List will help you if:

  1. You manage annual budgets and wish to identify projected training expenses monthly, quarterly, etc.
  2. You wish to identify a training and development program for individual staff members, teams, or multiple departments.
  3. You prefer to organize your training needs based on the category of training you are purchasing. For example, you may choose to create separate Wish Lists for Management Skills, Communication Skills, Grammar Skills, Computer Skills, etc.
  4. You need to obtain approval from your manager, supervisor, or purchasing department.
  5. You would like to identify purchases for personal application separately from business/professional applications.

1.    How do I create and save items to my Wish List?

  • Select the product or seminar you wish to save for a future purchase.
  • Click Save to Wish List.
  • If you have not already accessed your current Wish List(s), you will be prompted to enter your e-mail address and  password and select the Wish List you want to add the item to. If you have multiple Wish Lists created, you will be prompted to select the appropriate Wish List to add the item to. You will be informed that your item has been added to your Wish List.
  • Click OK and you can continue shopping. 
  • If you are creating a new Wish List, you will need to name your Wish List by selecting Add New from the drop-down menu and typing a name in the Wish List Name box.
  • The name of the Wish List that you are adding the item to will be displayed in the confirmation message as well as at the top of the Wish List when viewing that Wish List.
  • To view the items you have added to a specific Wish List, click on View Wish List.

2.    How do I know when I'm saving items to a Wish List?

When you are in your Wish List, the name of the list will be located at the top of that page along with the words "Your Wish List".

3.    How do I switch between multiple Wish Lists?

On each Wish List screen, there is an option to switch from one Wish List to another Wish List. When you are viewing a Wish List you have the option to click the "Switch Wish List" button to view a different Wish List. You will see your Available Wish Lists and be able to choose another Wish List from the drop-down menu.

When you are browsing the site and identify an item that you would like to add to a Wish List, choose the "Save to Wish List" option.  If you have multiple Wish Lists already created, you will receive the option to select the specific Wish List you want to save the item to. 

4.    What is the difference between the Shopping Cart and the Wish List?

Your Shopping Cart contains your current selections you have chosen with the "Buy Now" feature. While it is the perfect tool for listing your items for immediate purchase, when you leave the website, the Shopping Cart will not be saved. Your Wish List will hold your list of items until you are ready to purchase them. This feature is available anytime, anywhere, by using your e-mail address and password and is excellent for those who need to wait for approval before purchasing or are working with budgets.

5.    Can I convert my current Shopping Cart into a Wish List?

If you are not currently in your Shopping Cart and do not have an active Wish List:

  • Click View Shopping Cart in left margin of web site.
  • Select Save to Wish List next to the first item you wish to add to your Wish List. You will be prompted to enter your e-mail address and password. This will allow you to access your Wish List anytime, anywhere.
  • If you do not have an active Wish List, you will be prompted to enter your e-mail address and create a password. 
  • Next, you will need to name your Wish List by selecting Add New from the drop-down menu and type the name in the Wish List Name box. You will be informed your item has been removed from your shopping cart.
  • You may click on View Wish List to confirm that the item was added successfully. 
  • Click Continue Shopping. You may view your Wish List at any time by clicking the button located in the left-hand margin of the web site.
  • To add the other items from your Shopping Cart to your Wish List, just click View Shopping Cart and select Save to Wish List. Follow this same procedure for each item.
If you are currently in your Shopping Cart and already have an active Wish List:
  • Select Save to Wish List next to the first item you wish to add to your Wish List.
  • The item selected will be moved to your active Wish List. You will be informed your item has been removed from your shopping cart.
  • You may click on View Wish List to confirm that the item was added successfully.
  • Click Continue Shopping. You may view your Wish List at any time by clicking the button located in the left-hand margin of the web site.
  • To add the other items from your Shopping Cart to your Wish List, just click View Shopping Cart and select Save to Wish List. Follow this same procedure for each item.

6.    I'm ready to buy. How do I convert my Wish List into an active Shopping Cart for purchase?

  • Select View Wish List.
  • Enter your e-mail address and password to access your Wish List(s).
  • Choose the Wish List from the drop-down menu you wish to purchase the item(s) from.
  • Select specific item(s) to purchase by clicking the Buy Now option or Select Buy All to purchase all items in your Wish List.
  • You will be informed that the items have been added to your Shopping Cart, and you will see that the specific item(s) was removed from your Wish List or if opting to Buy All, your Wish List is now empty.
    Please Note: Once you have moved the Wish List items to your current Shopping Cart, you will need to select Save to Wish List to move them back to the Wish List if you choose not to purchase at this time.
  • Select View Shopping Cart. Your Wish List items will now appear in your current Shopping Cart and you can proceed to Checkout or Continue Shopping.

Back to top




WHAT IS AN RSS FEED?

RSS stands for "really simple syndication".  It is an easy way for websites to distribute their dynamic content (headlines, news releases, weblogs) to those who are interested in what is happening in real-time.  The content is used by computer programs called RSS aggregators or RSS readers to organize the information into content that is easy to read through for what is truly important to the end-user.

Most websites which take advantage of RSS feeds are those that have some type of dynamic content such as news releases, weblogs, or any site with content that changes continuously.  Checking back with these websites often can get very tedious and time-consuming.  For this reason, an e-mail notification was developed to attempt to solve this problem. Unfortunately in this age of spam, most e-mail content gets lost amongst the jumble of our morning madness where we lose much of our time attempting to siphon the important out of the ridiculous amounts of spam accumulated nightly.

For those reasons, RSS feeds were created.  RSS feeds give control back to the end-users so that you can control the what, when and where of the information you receive from the sites you have preselected. These feeds are updated whenever new content is published to the site. RSS readers "subscribe" to news feeds, which means they download lists of stories at an interval that you specify (every 30 minutes, for example), and present them to you in your RSS reader. An RSS feed might contain a seminar schedule, tips of the day, or breaking news. All RSS feeds will have a link back to the website, so if you see something you like, you can click on the link for that piece of content and will be taken to the website to read it.

Click here to view further explanation of the RSS feeds available in our site.

Back to top

 

AUDIO CONFERENCES

  • What is an audio conference?

  • How does an audio conference work?

  • Can others listen in to the conference with me?

  • Will I be able to ask questions during the audio conference?

  • What should I do if I become disconnected during the audio conference?

  • What if I need to cancel my audio conference registration?

  • How do I contact Customer Service?

    1.    What is an audio conference?

    An audio conference allows participants to dial into the conference from their offices, using their own phones. The call can include other team members by dialing in from a conference room using a speakerphone.

    2.    How does an audio conference work?

    a.  On the day of the audio conference, please call the toll-free number sent to you in your registration confirmation e-mail.
    b.  When you call in, enter the pin number sent to you in your confirmation and reminder e-mails.
    c.  You will be connected to the conference and placed on hold until the conference begins.
    d.  Conference check-in begins 10 minutes prior to the scheduled conference start time. Please dial in 5-10 minutes prior to your conference start time to avoid any delays.

    3.    Can others listen in to the conference with me?

    Yes ... you pay a single fee for multiple participants on the same phone line! We encourage you to invite others within your organization to participate in the audio conference from the phone line for one low connection price.

    4.    Will I be able to ask questions during the audio conference?

    You may submit questions before the conference date by following the link provided in your confirmation e-mail.  If time allows, there will be a short question/answer opportunity at the end of the conference. At that time, the speaker will ask for and answer questions from participants.

    5.    What should I do if I become disconnected during the audio conference?

    If you become disconnected during the audio conference or have difficulty connecting to the conference call, contact the Customer Support line at 1-877-297-2901.

    6.    What if I need to cancel my audio conference registration?

    If you need to cancel, contact Customer Service at 1-800-905-8456. You may cancel your registration up to 5 business days prior to the conference to receive a full refund of your enrollment fee. If you need to cancel less than 5 business days prior to the conference, you will receive a credit, valid toward the future purchase of any seminar, AV product, or audio conference. Please have your Order Number available.

    7.    How do I contact Customer Service?

    Contact Customer Service at 1-800-905-8456. Customer Service Representatives are available to take your call Monday-Friday, 7am-7pm CST.

     

    WEBINARS

  • What is a Webinar?

  • How does a Webinar work?

  • What do I do on the day of the event?

  • Can others listen in and view the Webinar with me?

  • Will I be able to ask questions during the Webinar?

  • What should I do if I become disconnected during the Webinar?

  • What if I need to cancel my Webinar registration?

  • How do I contact Customer Service?

    1.    What is a Webinar?

    A Webinar allows registered users to participate in the event using their computers to view and listen to the presentation. Users may choose to listen to the audio portion of the presentation via phone if preferred.

    2.    How does a Webinar work?

    a.  Upon registering for the Webinar, you will receive a confirmation e-mail.
    b.  Two days prior to the Webinar, you will receive an e-mail containing your Meeting Room, Access Code, Webinar instructions, Web link, and any other relevant information.

    3.    What do I do on the day of the event?

    On the day of the Webinar, connect to the Webinar using the live event link (URL included in the e-mail you receive). Enter your Meeting Room in the Join a Meeting section of the screen and your Access Code (included in your e-mail confirmation). Log in at least 10 minutes prior to the event to avoid delays.

    For the audio portion, simply turn on your computer speakers or plug headphones into your computer and adjust the volume appropriately. You man choose to call in using the toll-free number provided in your confirmation and reminder e-mails if preferred. You will need to provide your Access Code (pin number) as entered on the Web. You will be connected to the conference and placed on hold until the conference begins.

    4.    Can others listen in to the Webinar with me?

    Yes. You pay a single registration for multiple participants. All participants must view the Webinar in the same room and on the same computer. We encourage you to invite others within your organization to participate in the Webinar for one low registration price.

    5.    Will I be able to ask questions during the Webinar?

    If time allows, there will be a designated question/answer opportunity at the end of the conference. At that time the speaker will ask for and answer questions from participants.

    6.    What should I do if I become disconnected during the Webinar?

    If you become disconnected during the Webinar or have difficulty connecting, contact the Customer Support line at 1-877-297-2901.

    7.    What if I need to cancel my Webinar registration?

    If you need to cancel, contact Customer Service at 1-800-905-8456. Please have your Order Number available.

    You may cancel your registration up to five business days prior to the Webinar to receive a full refund of your enrollment fee. If you need to cancel less than 5 business days prior to the event, you will receive a credit valid toward the future purchase of any seminar, AV product, audio conference, or Webinar. Please note that if you don't cancel and don't attend, you are still responsible for payment.

    8.    How do I contact Customer Service?

    Contact Customer Service at 1-800-905-8456. Customer Service Representatives are available to take your call Monday-Friday, 7am-7pm CST.

     

    Back to top


    Buyer Satisfaction Guarantee | Policies and Security | FAQ

    Continuous learning from pryor.com. © 1999-2012 All rights reserved.