Case Study: When Politics Disrupt Morale
A 10-person team in a consulting organization had always prided itself on its camaraderie. They were a tight-knit group, often lingering after meetings to chat or gathering over lunch to discuss everything from weekend plans to current events. Over time, however, the conversations started shifting. Political discussions, with a liberal bent, became a dominant theme. At first, these discussions stayed within social hours, but gradually they began seeping into team meetings.
At first, no one noticed that Claire, a quieter member of the team, was participating less and less. While others passionately shared their views (often agreeing strongly with others and repeating their points), she stayed silent, her expression increasingly neutral. Over time, her silence extended beyond political discussions. Even in work-related conversations, she offered only brief comments, and her usual enthusiasm for brainstorming sessions seemed to vanish.
Her supervisor, Maria, noticed the change and decided to check in. During their one-on-one, Maria asked, “Claire, I’ve noticed you’ve been quieter lately, even in meetings. Is everything okay?”
Claire hesitated before responding, clearly uncomfortable. “Honestly, Maria, I’ve been feeling pretty left out. Most of the team seems to assume we all share the same political views, but I don’t. I don’t speak up because I’m afraid of being judged or dismissed. It’s hard to feel part of a team that talks about these things so openly but never even considers that someone might think differently.”
Maria was taken aback. She had not thought about how the team’s dynamics might feel to someone with a different perspective. Claire continued, “It’s gotten to the point where I’m thinking about leaving. It’s exhausting to feel like I don’t belong.”
To address the situation effectively, Maria needs to take several thoughtful and deliberate actions to create a more inclusive and respectful team environment. Here are examples of steps she can take:
- Thank the person who raised the issue, acknowledging that it can be hard to be vulnerable in that way.
- Acknowledge the issue and reflect on her own role in fostering a team culture that allowed this situation to arise. Self-awareness is crucial for leadership growth.
- Reset and clarify expectations around political discussions in the workplace. While casual social conversations are natural, it is important to emphasize that meetings and workspaces should prioritize professional topics and collaboration. Here’s an example of what Maria could say: “Recently, I’ve noticed that political discussions have become a regular part of our conversations. While these topics are important, I want to keep our workplace inclusive and focused on our shared mission. Let’s be mindful of how our discussions might impact others.”
- Host a team workshop or meeting on inclusivity and communication, encouraging team members to reflect on how assumptions and unchecked behaviors might exclude others.
- Establish ground rules for discussions, such as: avoid assuming others share your views; respect differing opinions without judgment or debate; it’s okay to ask to change the subject.
Case Study: Respecting Religious Diversity
At a small design firm, December always brought a festive buzz. One long-standing tradition was decorating a Christmas tree in the conference room. After the monthly staff meeting, employees gathered to hang ornaments and share holiday treats. For many, it was just a taken-for-granted event. Designer Alan had been through this ritual many times, but this year, decided to speak up. He asked to speak privately with his manager, Linda.
“Linda, I wanted to share something that’s been on my mind,” he began hesitantly. “I know the Christmas tree is a big tradition here, and I respect that it’s meaningful to a lot of people. But…I’m not Christian, and I’ve always felt a little uncomfortable with it. There’s this unspoken expectation to participate, and it feels like there’s not much acknowledgment that some of us might have different beliefs or traditions.” Linda paused, surprised but grateful for Ryan’s honesty. “Thank you for bringing this up, Ryan. I appreciate your perspective, and I’m sorry the tradition has made you feel excluded.”
Linda reflected on Ryan’s feedback. She realized the Christmas tree, while well-intentioned and a long-standing tradition, might unintentionally send a message that one tradition was valued above others. Linda talked about it with the other managers, and they decided to shift the approach. Instead of a Christmas tree, the team would create a "Season of Celebration" wall, where everyone could post decorations, pictures or symbols meaningful to them.
This was a small change, but one that recognized differences and included others. There were, for sure, some grumbling about feeling like Christmas had been “cancelled” and that the firm was getting too “politically correct.” However, it had not just been Alan who felt the need for change. Several employees quietly shared with their supervisors that the change was a good one, and that the organization was better for it.
Training for Managing Political, Religious or Controversial Activity
Training is important to give employees and leaders the skills needed to navigate political, religious or controversial activity in the workplace. Here are some good examples from Pryor Learning:
Effectively managing political, controversial and religious activity in the workplace requires a proactive and thoughtful approach. By setting clear expectations, fostering respect and addressing issues promptly, you can create a workplace where all employees feel valued and supported, regardless of their beliefs or affiliations.
