Effective communication is an essential skill for life and work – and diffusing difficult situations is an activity that we should all generally work to excel at. Difficult situations can happen for many different reasons: We disagree on how to approach a problem or event. We have different information about a situation, leading to different…
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Many people have struggled over the past two years. Lives have become increasingly unpredictable – with uncertainty about jobs, the economy, health and school. Many people have also experienced some form of loss during this time – personal, professional and social. The result has been an uptick in aggressive and rude customer behavior, as people…
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Each September, “Talk Like a Pirate Day” celebrates the light-hearted side of piracy—the rolling letter “rrrr’s,” the merry drinks and the adventures of life at sea. In real life, though, we occasionally run into the more traditional pirate–the one that is ready to board your boat and take your treasure away. Contemplating pirates offers a…
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While not likely on your official work calendar, September 19th is “Talk Like a Pirate Day,” so let’s get ready to celebrate! The holiday is whimsical and informal, celebrating a positive pop-culture vision of pirates and their unique language conventions and practices. The holiday also reminds us that to get our message heard, it is…
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As of this writing, COVID cases have emerged across the country, and many of us are working to communicate through shifting “new normal” conditions. Here are some quick reminder tips for planning for face-to-face communications, and for engaging in virtual interactions in these uncertain times. When planning for face-to-face communications: Assess comfort levels in advance….
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When the world locked down, those who transitioned to working from home assumed it would be work as normal, just not in the usual workplace. Many also thought their work would return to the office – once the pandemic had waned. But here we are, two and half years later, and data projections show…
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Effectively delivering and receiving performance feedback in the workplace remains one of the greatest challenges facing most managers – but it is also the fastest way to get results. Let’s look at some communication skills that can help both managers and employees maximize the benefits of feedback conversations. Curiosity is a very important aspect of…
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