Tag: Communication skills

Effective Business Communications from the Inside Out

With today’s focus on social media – quick posts on LinkedIn, photos on videos, videos on TikTok – it can feel like there is no role for traditional writing as a form of business communications.  Not true!  Writing remains critical for internal and external audiences, as a way to communicate essential information in a way that others can access and use. 

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Becoming a Manager and Leader: How to Start

Many young professionals would like to become managers and leaders as they grow in their careers. But how do you start? Many junior level staff are looking for ways to breakthrough to the next level of supervision or management.  This article talks about how to make this jump.

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Communication Styles: Starting with Self, Connecting with Others

There are many factors to consider when thinking about communication – the audience, content, tone and place and time. These all begin and end with how individuals express themselves when interacting with others: called your communication style. 

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Communication Styles: Setting the Foundations for Choice

Communication serves as the lifeblood of our social interactions.  As social beings, understanding and adjusting to diverse communication styles are essential to fostering satisfaction and finding success in our personal and professional relationships.

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How to Diffuse Difficult Situations

Effective communication is an essential skill for life and work – and diffusing difficult situations is an activity that we should all generally work to excel at.  Difficult situations can happen for many different reasons:   

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Dealing With a Rude or Aggressive Customer

Many people have struggled over the past two years.  Lives have become increasingly unpredictable – with uncertainty about jobs, the economy, health and school. 

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Preparing for Pirates: Communicating Through Conflict

Each September, “Talk Like a Pirate Day” celebrates the light-hearted side of piracy—the rolling letter “rrrr’s,” the merry drinks and the adventures of life at sea.  In real life, though, we occasionally run into the more traditional pirate–the one that is ready to board your boat and take your treasure…
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“Ahoy, me hearties!” Communicating with Pirates

While not likely on your official work calendar, September 19th is “Talk Like a Pirate Day,” so let’s get ready to celebrate!  The holiday is whimsical and informal, celebrating a positive pop-culture vision of pirates and their unique language conventions and practices. The holiday also reminds us that to get…
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Communication Tips in a COVID World

As of this writing, COVID cases have emerged across the country, and many of us are working to communicate through shifting “new normal” conditions.  Here are some quick reminder tips for planning for face-to-face communications, and for engaging in virtual interactions in these uncertain times. When planning for face-to-face communications:…
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Break the Barriers to Feedback with Better Feedback Skills

Effectively delivering and receiving performance feedback in the workplace remains one of the greatest challenges facing most managers – but it is also the fastest way to get results. Let’s look at some communication skills that can help both managers and employees maximize the benefits of feedback conversations. Curiosity is…
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