FREE 1-HOUR EVENT, May 5 at noon CST. Creating a Culture of Accountability for Remote and In-Person Teams: How managers must navigate and define the new normal. REGISTER NOW

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Enjoy this product excerpt of our TeleCare® audio course. A good host represents the face of the company and fosters the relationship of customer and rep. How do you let customers know that they’re in good hands? Examine how to provide exceptional customer service over the phone in your role as Host.