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Success as a paralegal depends on more than just your knowledge and expertise on legal matters. In order to be a successful part of the legal team, a paralegal must have strong people skills, including the ability to deal with difficult situations and people. Crises are abundant among legal clients and those clients seek legal professionals to help them with their stress. A paralegal must know how to deal with emotional situations ranging from depression to extreme anger and everything in between.

Overview

Success as a paralegal depends on more than just your knowledge and expertise on legal matters. In order to be a successful part of the legal team, a paralegal must have strong people skills, including the ability to deal with difficult situations and people. Crises are abundant among legal clients and those clients seek legal professionals to help them with their stress. A paralegal must know how to deal with emotional situations ranging from depression to extreme anger and everything in between.

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How you handle these situations can make the difference between your firm keeping or losing a client. Knowing how to handle explosive situations will help in reducing your stress level and help you succeed as a paralegal.

Sign up for this one-hour training today to learn how to handle difficult clients properly and keep them happy so their cases stay within your firm.

What You'll Learn

  • People skills not taught in school
  • Effective communication through empathy and listening
  • How to establish boundaries and set limits
  • The power of refusing to accept inappropriate conduct
  • Practical techniques to defuse the angry client

Who Will Benefit

All paralegals and legal professionals will benefit from this training.