Simple Scripts for Problems at Work

Learn how to …

• Deal with coworkers who don't do their share of the work

• Respond to criticism in a performance review

• Satisfy angry, complaining customers … regardless of whether their complaints are valid

• Deflect open, disparaging comments from coworkers

• Handle a request for a last-minute project that has to be done perfectly

• Simple Scripts for Problems at Work is a fun, positive, motivational program that helps make your job easier by building the skills to deflect anger and impatience, and communicate effectively and professionally with coworkers, bosses, and clients.