1-Hour Webinar
Professional Telephone Skills
$ 149 CAD
$20 off seminars for groups of 3 or more
Webinar Bundle - add the recording for $50
Continuing education credit is available to the registered participant who meets attendance and participation requirements. CEUs/certificates of completion cannot be issued to non-registered individuals, including those participating as part of a group viewing. Certificates of completion are not available for downloadable recordings.
Credits - CEU 0.1
Training Format
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Trusted by 3M+ organizations and 13M+ individuals
As someone who utilizes the telephone as a primary source of business transactions, you are on the front lines and in the most important position within your organization. Your phone behavior can dictate what your customers think of your company. Our telephone skills training can help you overcome the challenge of becoming an effective representative of your organization.
As the first line of defense, your telephone skills can make or break your company. Attend this one-hour webinar to improve your telephone skills.
- How to make a good impression, say ""no"" in a positive manner and other telephone courtesy rules
- The H.E.A.T. method for call management – Hear, Empathize, Acknowledge, Take Control
- Conversational techniques to build customer service
- How to deal with difficult callers using effective words and phrases to keep their cool and yours
- How to leave a professional voice message
- And much more!
Sales professionals, receptionists, secretaries, customer service professionals and anyone who communicates with customers over the telephone will benefit from this webinar.