How to Deal with Difficult People

Don't spend another moment fuming, speechless or tongue-tied. Learn how to handle difficult people once and for all with this How to Deal with Difficult People book. This class will help you feel better about them — and yourself.

Program Highlights

• The best comeback to a biting or sarcastic remark

• What to do when someone starts yelling or threatens you

• The one mistake people make that's guaranteed to escalate conflict

• What to do when your "difficult person" is your boss

• When to call in a third party to resolve a stalemate

• How to know when YOU are the difficult one