1-Hour Webinar
Managing the Front Desk
$ 199 CAD
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$ 249 CAD
$20 off seminars for groups of 3 or more
Webinar Bundle - add the recording for $50
Continuing education credit is available to the registered participant who meets attendance and participation requirements. CEUs/certificates of completion cannot be issued to non-registered individuals, including those participating as part of a group viewing. Certificates of completion are not available for downloadable recordings.
Credits - CEU 0.1
Training Format
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The receptionist is the first, and sometimes only, person guests will meet. Because of this, the tasks required of a receptionist are plentiful and require a great deal of skill. A successful receptionist must be an excellent communicator, a strong administrator and must also be able to comfortably interact with individuals representing all professional
levels. This front desk training course can help you and your organization today!
In this one-hour receptionist training, we'll talk about the challenging role of the
receptionist position, how to keep your organization running smoothly from the front desk and up-to-date discussions regarding COVID-19 precautions. Casual observers might think the receptionist only answers the phone, but that couldn't be further from the truth!
Your role at the front desk encompasses many tasks. Be sure you put your best foot forward as the face of your organization by attending this webinar. You and your organization will benefit from this receptionist training program.
- How to create a lasting first impression
- Customer service and listening skills, including dealing with difficult people
- Telephone communication skills, email etiquette and how to build rapport through body language
- Handle multiple priorities
- Stress-management techniques
- And much more!
Anyone in a front-line role dealing with customers and visitors will benefit from this training.