Dealing with Difficult People

$20 off seminars for groups of 3 or more

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Credits - CEU 0.6 CPE 6.0 HRCI 5.5 PDC 6.0 PDU 6.0

Trusted by 3M+ organizations and 13M+ individuals

Work would be easier if it were just the work. But for most people, the real challenge is navigating other people.

A teammate who shuts down ideas.

A manager who is always urgent.

Someone who agrees to everything but never follows through.

These situations happen every day, whether you are in meetings, on Slack or working remotely. And they can drain your time, energy and focus if you do not know how to handle them.

This course is designed for how work actually feels today. It focuses on real interactions, not outdated labels or theory. You will learn how to respond in the moment, communicate clearly and keep situations from escalating.

Instead of avoiding conflict or replaying conversations in your head later, you will leave with practical ways to handle things as they happen.

Respond with confidence in real situations

Speak up when someone interrupts or talks over you
Address issues directly without creating unnecessary tension
Handle pushback in meetings, messages and one on one conversations

Set boundaries that people respect

Say no or push back without feeling uncomfortable
Set clear expectations around work, communication and follow through
Handle situations where others overstep or shift blame

Keep conversations productive

Stay calm when emotions run high
Respond to negative or critical behavior without escalating it
Redirect unproductive conversations toward solutions

Navigate common workplace challenges

When someone takes credit for your work
When a teammate is not contributing
When communication is unclear or inconsistent
When feedback turns into conflict

Understand what drives behavior

Recognize what may be behind someone’s reaction
Avoid responses that make situations worse
Decide when to address an issue and when to let it go

Protect your time and energy

Stop overthinking difficult interactions after the fact
Stay focused without getting pulled into workplace drama
Approach conversations with clarity instead of stress

For managers

Address issues early before they grow
Give feedback that is clear and actionable
Handle difficult conversations without avoiding them

Unlimited training for just $399 a year

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Dealing with Difficult People

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Trusted by 3M+ organizations and 13M+ individuals

Unlimited training for just $399 a year