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How to Diffuse Difficult Situations

Effective communication is an essential skill for life and work – and diffusing difficult situations is an activity that we should all generally work to excel at.  Difficult situations can happen for many different reasons:   

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Dealing With a Rude or Aggressive Customer

Many people have struggled over the past two years.  Lives have become increasingly unpredictable – with uncertainty about jobs, the economy, health and school. 

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OSHA’s Next Steps Towards a COVID-19 Standard

As of January 25th, 2022, OSHA issued a notice withdrawing the currently stayed Vaccinate or Test ETS that applied to employers with 100+ employees. This action will end the debate over whether OSHA has the authority to issue such an emergency temporary standard. 

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Clean Out Your Computer Day! How to Organize Email

Many people spend hours on email each day.  It is a key tool for communication, and to connect people within and between organizations. From an organization perspective, it is also used to record critical decisions, help people remember timelines and save critical files.

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Five Email Organization Strategies to Use Right Away

Email is a wonderful tool for both individuals and organizations, but when it becomes more of a burden and hassle than an asset, then it is time to pause and create a new email organization strategy.  Email should advance your personal goals and organization mission - not detract from or further complicate it. 

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New Goals Is the New Normal!

When the world locked down, those who transitioned to working from home assumed it would be work as normal, just not in the usual workplace. Many also thought their work would return to the office – once the pandemic had waned.

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Top 10 Pryor Resources for Goal Setting and Achievement in 2022

Pryor Learning is committed to supporting your personal and professional training and development in 2022.  Here is our Top 10 list of resources to help you start the new year with a fresh perspective and new skills.

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Getting to Goals: A 5-Step Process

An effective goal setting process is more than just writing a new To-Do list. Instead, it involves reflection on the past and an honest assessment of values and upcoming priorities. This doesn’t require a long window of time, but it does benefit from a systematic process. In the next week, take one hour to write down responses to the following questions:

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Project Management and Holiday Time Management: Merrily Mastering the Moment

For many professionals, managing projects through the holidays is a challenge – keeping clients happy, keeping production running, while also caring for your team and your family is tough. Here are some tips for managing competing demands:

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Using Procrastination: A Time Management Tool During the Holidays

Let’s face it – most of us have a unique talent for procrastination! Instead of that difficult report, we work on email. Instead of having that difficult conversation, we call a friend. Instead of working on that status report, we do laundry or online shopping.

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