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When the pandemic hit, the team went fully remote, quickly establishing procedures and processes to work fully from home.  The organization also altered its business model to meet the new emerging needs of its customers, and started to expand. 

After three years of change and learning in the pandemic, many organizations, managers and employees are cautiously asking whether we truly have reached some type of “new normal.”  While no one can be sure what happens next, it is a good time to check in with how you and your organization are doing with respect to hybrid teams.

Your event planning company is preparing for a large company meeting. Managers from each department have been tasked with gathering and reporting meal orders, chosen from six meal options, into a shared event spreadsheet. This is the form you sent and the list of meal options offered:

Organizational goal planning is a common activity that can happen any time of the year – but the New Year is a particularly good time for teams to regroup and reassess.  In this article, we provide a quick reminder of the general process involved in organizational planning, and then focus on the content of the goals themselves.

We often think of New Year’s resolutions in personal terms – thinking about and writing down goals or activities we would like to achieve and do in the coming months and year.  It is also a good time for organizations to engage in developing or refining organizational goals, either to mark the start of the new year or a new quarter.

If you use Excel through an Office 365 subscription, you know that new features appear regularly throughout the year. Because of this ‘trickle’ you might easily miss something new and useful, especially if your updates take place automatically in the background.

Good leaders and managers know you can’t lead others until you know and can effectively lead yourself.  Understanding your own strengths and development needs helps you both respect yourself, and lead others.  This article focuses both on leadership and developing a culture of respect as we close out the year and look towards new beginnings.

Safety comes in many forms, and we often think about our physical and emotional safety needs first. In today’s computer-driven world, cybersecurity – protecting our online identity and environment - is also imperative.  We live in a digital age and our personal and business relationships are now often located online, in our email, social media, video chats, web browsing history and messages.

In this article, we change the perspective, as many of our readers are also Black Friday shoppers and gift givers. This article provides some tips for enjoying the day and helping customer service specialists help you most effectively.

Love them or dread them, the holidays are upon us and Black Friday seems to be the day that kicks it all off.  Here are some factors that may make this year more difficult than some other years for customer service specialists: