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Even with the best organizational strategy, customer service always involves people. Whether you provide services online or face-to-face, there is another human being at the end of the interaction.  This article helps us understand people better.

Most organizations confirm that customer service is one of their highest values. Without customers, there would be no organization!  This is true. AND it is also true that the term customers covers pretty much everybody. In our lives, we are all customers served by multiple businesses and all workers who earn a paycheck serve customers of some sort.

It’s not an exaggeration to say that Excel is the most-used business software tool in the world. Some have even described it as the “Swiss Army Knife” of business analytics, but whether you use the blade or the spork, all users benefit from learning keyboard shortcuts that keeps their hands on the keyboard.

With all the change in the world and across workplaces, it is likely that most friends and supervisors know someone experiencing burnout.  This article gives tips for recognizing and supporting others.

It’s been a tough few years for a lot of people.  We faced a global pandemic, supply chain challenges have complicated simple tasks, inflation makes it hard to make ends meet, new technology and turnover force constant changes at work, and worker shortages stretch us both as providers and consumers.

We all use hyperlinks every day. That clickable, sometimes underlined, sometimes blue text has come to be as familiar as text itself. And while they might not be as common in Excel, there are many uses for hyperlinks within a workbook as well.

When someone is said to be "not a good fit" in an organization, they often mean the person’s personality, work style, values or attitudes do not align well with the team’s dynamic or organizational culture. In many cases, the technical skills are not part of this “lack of fit” determination – a person was hired based on skill, and they do indeed have those skills.

Most Pryor blog articles are pretty positive – we want to emphasize and build on your strengths, and approach your continuous learning and development through an encouraging lens.  Appreciating and leveraging the positive options ahead creates a spirit of optimism and motivation.

As Excel develops more ways to complete tasks, it is even more important to find shortcuts that accelerate our work. Excel's Find and Replace feature is a powerful tool that allows users to quickly search for specific data and replace it with new values throughout an entire workbook.

Data isn’t just for statisticians, data scientists and computer specialists!  Most employees and supervisors benefit from understanding this resource in today's data-driven world.