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Building a Customer Centric Organization

What does it mean to be a customer-centric organization?  A great first step is defining who the customers are, and what their goals are.  For staff members with direct contact with customers, such as those providing retail customer service or responding to inbound customer inquiries, defining the customer is often…
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Seven Questions to Ask to Restore Work-Life Balance

Maintaining consistent employee work-life balance can be a daily challenge for many.  Here are seven questions to ask if your work-life balance is getting out of order: Who really needs this and when? When considering which tasks to tackle, objectively evaluate the audience and the timing. Take on the high…
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Embracing Life Enhances Work: The Benefits of Work-Life Balance

Let’s look at a real-life example addressing the importance of work-life balance. Recently, a high-performing employee — Nina — came to my office for a coaching session. Nina had recently been given a high-visibility project to manage. She was doing well, so our sessions were usually future-focused and optimistic. That…
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The ABC’s of Active Listening

Let’s face it, listening is hard.  We have ideas we want to share.  We’ve thought this through and we know what to do.  New ideas will slow us down. We need to end this meeting! And yet, most communication and leadership classes include active listening as an essential skill for…
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Become a Stronger Active Listener

Active listening is among the most sought-after skills in today’s business marketplace. Active listeners forge stronger relationships, inspire more trust and formulate better solutions than their less-engaged counterparts. Unfortunately, active listening is a skill that many claim, but few possess. The problem is that we spend so much time listening…
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Advancing Leadership for Women

2018 has seen a lot of women’s movements with women rising up in media, politics and business. While there have been positive changes there are still few women in today’s top leadership roles. According to the Pew Report [1] women occupy less than 22% in the US Senate, US House…
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Building New Leaders

In Pryor Learning seminars, we often meet professionals who are eager to lead, but are not yet supervisors or managers. Many say, “I’m not a leader yet;” or ask, “How do I lead when I have no control?” Our seminars and online learning focus on developing leadership competencies in emerging…
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Resolve Conflict with Improved Communication and Increased Emotional Intelligence

Have you ever had a disagreement at work? At one time or another, you may have had workplace conflict. Honestly, who hasn’t? Everyone has specific preferences, communication styles and differing levels of emotional intelligence. Few institutions exist where everyone gets along. Leaders need to acknowledge that organizational conflict occurs and…
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Conflict Management Best Practices

Conflict often involves both emotional and intellectual content – personal feelings, interpersonal relationships, problems to solve and decisions to be made. Here are some best practices for navigating and negotiating conflicts: Know your values. We generally engage in conflict about the things we care about. Understanding your own core values…
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Don’t Let Your Conflict Management Skills Become Extinct

Have you ever walked into the office and felt like you were walking into a dinosaur den? Roaring, grumbling, screeching personalities surrounding you and you’re just trying to stay cool and calm as the difficult people test your patience. We’ve all been there and had to deal with one of…
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