The idea that “people work for people, not for a company” is even more relevant in today’s work environment than when it was conceived. Modern employees are more independent and demand more flexibility from their work environment. Teams are more geographically dispersed and more employees telecommute than in any other previous generation[1].
The technology explosion of the past two decades has left businesses running catch-up. It’s easy for an individual to use a smart phone, but how does a large, or even not-so-large, organization leverage that convenience into business advantage? In some cases, communication technology has even harmed efficiencies by introducing tools that generate massive amounts of…
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When writing you must watch for errors in grammar punctuation mechanics and word choice. That’s a lot too think about but their all important topics you can’t let any of them slip through the cracks. Its not enough to rely on your word processor’s spell-checker either. Everyone have to proof his or her work to…
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I was riding an adrenaline high, having just put my first self-published book on sale at a major online retailer. The cover was beautiful, polished, and professional, and I knew that my message would resonate with people and maybe even help someone who had faced the same struggles as me. I had done what I…
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How often have you re-read a lengthy email and STILL had no clue what you were supposed to do? Or received a response to your message that clearly indicated the recipient either failed to read or understand what you wanted? A single message mistake can mean the difference between a constructive, helpful response and a…
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Have you ever called a business and your first impression was your last impression of that business? Just the other day I called a computer repair company to schedule an appointment (and hopefully fix) a computer that went crazy. The person answered my call with, “Yeah.” Hmm, I thought to myself, did I misdial?
Conflict, at its heart, is the clash of viewpoints. Conflict is not inherently bad. Good clash leads to innovation and progress. Bad conflict can nosedive into negativity and undermine productivity. An environment that fosters good conflict provides opportunities to find common ground while one that fuels negativity tends to eliminate opportunities for compromise.
Put a group of people into a closed system, add a dollop of diversity and a dash of deadlines, sprinkle in some stress, and voila – you have a perfect recipe for conflict. In the workplace, conflict is practically an inevitability. That’s unfortunate, because conflict is destructive and counter-productive to our daily efforts.
Getting your head around email etiquette is easy if you show the same courtesy and respect you would show if you were on the phone with them.
Dear Exceptional Listener, I think I am a great listener, but I have noticed I cannot recall most of what my coworker said about our big project. I had a lot to contribute to the conversation and related her ideas to a positive experience I had on our last successful project. While my mind was…
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