Category Archives: Communication

Factors in Designing a Diversity, Equity and Inclusion (DEI) Program

Factors in Designing a Diversity, Equity and Inclusion (DEI) Program thumbnail

Organizations continue to recognize the benefits of a diverse team: broader talent pools, deeper dialogue, more holistic views of the customer perspective, and more complete decision-making.  To better define and implement diversity, equity and inclusion (DEI) programs, organizations are conducting assessments, bringing in training and implementing changes on both systemic and personal levels.   In…
Read More

Diversity, Equity, and Inclusion (DEI): Living Mindfully

Organizations around the country are introducing formal diversity, equity, and inclusion (DEI) programs to harness the power of difference and mutual respect in organizations. However, making these DEI programs real comes down to real people communicating and working with each other every day: with peers, supervisors, teams, customers and colleagues.   In this article, we…
Read More

Leading Yourself and Respecting Others Into the New Year

Leading Yourself and Respecting Others Into the New Year thumbnail

Good leaders and managers know you can’t lead others until you know and can effectively lead yourself.  Understanding your own strengths and development needs helps you both respect yourself, and lead others.  This article focuses both on leadership and developing a culture of respect as we close out the year and look towards new beginnings….
Read More

Personality and Conflict Managing Style

According to the most recent data from the American Institute of Stress, 41 percent of those surveyed said that their workplace stress stems from being overworked. You might not be surprised by this, considering how most industries are short-staffed these days. However, you might be surprised by the second-leading cause of workplace stress. Of those…
Read More

Linking National Ice Cream Day with Employee Engagement

July is National Ice Cream Month – so mark your calendars for the third Sunday in July to pause and reflect on the longevity of ice cream as a national treat.  Here at Pryor Learning, we also think ice cream is a great tool for thinking about employee engagement, development and retention.  Let’s look at…
Read More

National Ice Cream Day: Celebration Tips

What and When is National Ice Cream Day? At Pryor Learning, we like to mark serious observation months – like National Safety Month and Health and Fitness Month – but sometimes, it is also fun to mark something more playful!  So, let’s celebrate National Ice Cream Day and Month, with a focus on customer and…
Read More

Dealing With a Rude or Aggressive Customer

Dealing With a Rude or Aggressive Customer thumbnail

Many people have struggled over the past two years.  Lives have become increasingly unpredictable – with uncertainty about jobs, the economy, health and school.  Many people have also experienced some form of loss during this time – personal, professional and social. The result has been an uptick in aggressive and rude customer behavior, as people…
Read More

Assessment: Diversity and Communications

Assessment: Diversity and Communications thumbnail

Often, discussions about diversity quickly become discussions about structural or systemic problems or patterns over time – and thus become a sociology debate, rather than a personal assessment. In reality, despite the complexities of diversity in the workplace, what most of us really control occurs at the level of the conversation.  We show respect for…
Read More

Preparing for Pirates: Communicating Through Conflict

Preparing for Pirates: Communicating Through Conflict thumbnail

Each September, “Talk Like a Pirate Day” celebrates the light-hearted side of piracy—the rolling letter “rrrr’s,” the merry drinks and the adventures of life at sea.  In real life, though, we occasionally run into the more traditional pirate–the one that is ready to board your boat and take your treasure away. Contemplating pirates offers a…
Read More


Courses in Customer Service, Excel, HR, Leadership, OSHA and more. No credit card. No commitment. Individuals and teams.