Category Archives: Communication

Become a Stronger Active Listener

Become a Stronger Active Listener thumbnail

Active listening is among the most sought-after skills in today’s business marketplace. Active listeners forge stronger relationships, inspire more trust and formulate better solutions than their less-engaged counterparts. Unfortunately, active listening is a skill that many claim, but few possess. The problem is that we spend so much time listening that we assume we must…
Read More

Resolve Conflict with Improved Communication and Increased Emotional Intelligence

Resolve Conflict with Improved Communication and Increased Emotional Intelligence thumbnail

Have you ever had a disagreement at work? At one time or another, you may have had workplace conflict. Honestly, who hasn’t? Everyone has specific preferences, communication styles and differing levels of emotional intelligence. Few institutions exist where everyone gets along. Leaders need to acknowledge that organizational conflict occurs and be ready to resolve it…
Read More

Conflict Management Best Practices

Conflict Management Best Practices thumbnail

Conflict often involves both emotional and intellectual content – personal feelings, interpersonal relationships, problems to solve and decisions to be made.  Here are some best practices for navigating and negotiating conflicts:   Know your values. We generally engage in conflict about the things we care about. Understanding your own core values will help you anticipate…
Read More

The Five Conflict Management Styles

The Five Conflict Management Styles thumbnail

According to a 2015 study done by The Health and Occupational Research network approximately twenty-five percent of all work-related stressors are related to interpersonal relationships. The Myers Briggs Type Indicator (MBTI) denotes sixteen main personality types including adventurers, inspectors and masterminds, among others. Each diverse personality type employs one of five conflict management styles. Lack…
Read More

Don’t Let Your Conflict Management Skills Become Extinct

Don’t Let Your Conflict Management Skills Become Extinct thumbnail

Have you ever walked into the office and felt like you were walking into a dinosaur den? Roaring, grumbling, screeching personalities surrounding you and you’re just trying to stay cool and calm as the difficult people test your patience. We’ve all been there and had to deal with one of the oldest struggles: getting along…
Read More

Gracious Response – How to Receive Performance Feedback

Gracious Response – How to Receive Performance Feedback thumbnail

You probably know one or more people who do not take kindly to receiving feedback on what they can do better. Maybe you’re one of those. Take heart—most of us are! Many people do not like the idea of being told what they’re not doing well. It’s like someone saying you’re wrong. You probably don’t…
Read More

Knocking Down Barriers to Feedback: Key Communication Skills

Knocking Down Barriers to Feedback: Key Communication Skills thumbnail

Effectively delivering and receiving performance feedback in the workplace remains one of the greatest challenges facing most managers – but it is also the fastest way to get results.  Let’s look at some communication skills that can help both managers and employees maximize the benefits of feedback conversations. Curiosity is a very important aspect of…
Read More

Communications?!? But… We Fixed That!

Communications?!? But… We Fixed That! thumbnail

Here’s a great story about manager communications from one of our trainers. I was working with a senior corporate leadership team, and they wanted to improve employee engagement and outcomes.  A recent employee survey indicated that manager-employee communication and feedback was a key shortcoming and challenge for the organization. “I can’t believe this!” the CEO…
Read More

Windows to the World: Effective Web Communication

Windows to the World: Effective Web Communication thumbnail

Web-based communication has been around for about 20 years, and we still struggle to break the barriers to effective communication using this medium.  Here are some reminders for effectively communicating online: Create Stories. There’s a reason verbal communication around the campfire have lasted through generations. Stories move people more than facts. Here’s an example. Rather…
Read More

Categories

Monthly Archives