Category Archives: Communication

Personality and Conflict Managing Style

According to the most recent data from the American Institute of Stress, 41 percent of those surveyed said that their workplace stress stems from being overworked. You might not be surprised by this, considering how most industries are short-staffed these days. However, you might be surprised by the second-leading cause of workplace stress. Of those…
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Linking National Ice Cream Day with Employee Engagement

July is National Ice Cream Month – so mark your calendars for the third Sunday in July to pause and reflect on the longevity of ice cream as a national treat.  Here at Pryor Learning, we also think ice cream is a great tool for thinking about employee engagement, development and retention.  Let’s look at…
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National Ice Cream Day: Celebration Tips

What and When is National Ice Cream Day? At Pryor Learning, we like to mark serious observation months – like National Safety Month and Health and Fitness Month – but sometimes, it is also fun to mark something more playful!  So, let’s celebrate National Ice Cream Day and Month, with a focus on customer and…
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Dealing With a Rude or Aggressive Customer

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Many people have struggled over the past two years.  Lives have become increasingly unpredictable – with uncertainty about jobs, the economy, health and school.  Many people have also experienced some form of loss during this time – personal, professional and social. The result has been an uptick in aggressive and rude customer behavior, as people…
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Assessment: Diversity and Communications

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Often, discussions about diversity quickly become discussions about structural or systemic problems or patterns over time – and thus become a sociology debate, rather than a personal assessment. In reality, despite the complexities of diversity in the workplace, what most of us really control occurs at the level of the conversation.  We show respect for…
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Preparing for Pirates: Communicating Through Conflict

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Each September, “Talk Like a Pirate Day” celebrates the light-hearted side of piracy—the rolling letter “rrrr’s,” the merry drinks and the adventures of life at sea.  In real life, though, we occasionally run into the more traditional pirate–the one that is ready to board your boat and take your treasure away. Contemplating pirates offers a…
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Communication Tips in a COVID World

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As of this writing, COVID cases have emerged across the country, and many of us are working to communicate through shifting “new normal” conditions.  Here are some quick reminder tips for planning for face-to-face communications, and for engaging in virtual interactions in these uncertain times. When planning for face-to-face communications: Assess comfort levels in advance….
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